Airlines, Metrics, Surveys and Virtual Agent

Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained

Netomi

AUGUST 31, 2022

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business. So what customer service KPI metrics are worth obsessing over?

Metrics

Metrics Customer Service Virtual Agent Average Handle Time

CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)

Netomi

MARCH 27, 2022

Comparing CSAT to other popular consumer metrics. The metric measures sentiment towards your product, service or a specific interaction. It’s important to realize that CSAT differs from Net Promoter Score (NPS), another popular metric. CSAT is often measured by completing customer satisfaction surveys. CSAT vs. CES.

Airlines

Airlines Benchmark Surveys Customer Support

Customer Contact Central

Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained

CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)

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