ProProfs Blog

AUGUST 19, 2020

Here is a quick recap: Right before an overbooked United Express flight took off on April 9, 2017, airplane staff were recorded manhandling and forcibly removing passengers to make room for airline employees. . Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies.

Customer Service 158

Customer Service Airlines Customer centricity Multichannel 158

Fonolo

NOVEMBER 28, 2019

Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments to elevate the overall customer experience. in an effort to shave time from its customer service call volumes. Optimize Your Self-Service Channels. What’s Inside: . DOWNLOAD NOW! .

Customer Service 75

Customer Service Airlines Self service Call Center 75

Eptica

JUNE 3, 2016

This means brands need to look at how they resource contact centers to cope with different patterns of user behavior – for example if you are an airline you need to be able to deal with customers 24×7, on their channel of choice. Use mobile capabilities Mobile devices offer brands a range of new ways to interact with consumers.

Customer Service 56

Customer Service Multichannel Airlines Self service 56

Eptica

JUNE 24, 2016

In 2015 he published a report looking at the difference in revenue growth between pairs of similar businesses in five sectors (cable communications, airlines, investments, retail and health insurance). However, simply focusing on topline growth actually undersells the impact of good customer experience and superior service.

Customer Experience 50

Customer Experience Multichannel Airlines Self service 50

Eptica

APRIL 18, 2018

Author: Pauline Ashenden Not only are holidaymakers now booking their travel and accommodation online, but the web has also paved the way for new business models, with more people going direct to hotels and airlines rather than booking complete packages from traditional travel agents.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

VocalCom

APRIL 9, 2018

Make self-service more efficient. Customers can save time when they use self-service, but only if processes are truly optimized. AI can make self-service work seamlessly by helping customers complete simple tasks. Many industries also use AI to keep customers informed in ways that save them time and effort.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

OCTOBER 22, 2018

For example, retail brands may send information about holiday sales events and offer special services such as gift wrapping. Airlines might send information about upcoming flights and offer early check-in. Make your self-service spectacular. Banks may also send monthly reminders about payments.

Contact center software 48

Contact center software Airlines Interactive Voice Response Surveys 48