Netomi

MARCH 27, 2022

For example, if you spring for a first-class ticket on a flight, you are going to expect more personal and proactive service from flight attendants. On the other hand, when you purchase a basic economy seat, you expect attendants to simply ask what you need during their food and drink service. Circumstances change expectations.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

Netomi

AUGUST 31, 2022

Measuring employee satisfaction with their job, processes and team can alert you to any issues or attrition risks, and as a result retain your agents (and keep recruiting, training and onboarding costs at bay). Take frequent employee surveys, have 1-on-1 check-ins and encourage open communication to understand your employee satisfaction.

Metrics 75

Metrics Customer Service Virtual Agent Average Handle Time 75

Netomi

SEPTEMBER 20, 2021

Interested in learning more about Zendesk for customer service? Zendesk customers now have access to the Netomi Virtual Agent. 5 Ways Customer Service Managers Can Create a Better Experience With AI. With Alexa for Business, teams can integrate with Salesforce, ServiceNow, or any other custom apps and services.

Chatbots 126

Chatbots APIs Surveys Analytics 126