SmartAction
FEBRUARY 22, 2024
In this incident with Air Canada , a customer seeking a bereavement discount for his flight, was informed by the airline’s chatbot that he could apply for the bereavement rate after purchasing his ticket. In my ebook, “ Frontier Airlines: A Year Without Phones – Could AI Have Saved the Day?”,
Netomi
MARCH 27, 2022
In Economy airline travel , there’s no expectation for a glass of champagne before takeoff. One of our clients, the Canadian airline WestJet , has seen an increase of 24% with its virtual agent Juliet resolving issues immediately on Facebook Messenger. The airline, though, had nothing to do with security delays.
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Liveops
JULY 19, 2021
While we’re all eager to travel again, hotels and airlines have been struggling to fill their open positions. Hotels, airlines and those who support the travel and hospitality industry don’t have time to search for all the answers. The June 2021 jobs reported hundreds of thousands of jobs within the industry have opened back up.
Comm100
AUGUST 17, 2022
I want to go back to years and years ago when Delta Air Lines was the very first airline to introduce the idea of online booking, where you didn’t have to call the agent, you could actually do it online. Virtual agent, meaning technology, AI, infused agent, not a virtual working from home agent, not a live agent.”.
Netomi
AUGUST 31, 2022
You’ll want to track and recognize your agents who have the lowest average handle time, highest first contact resolution, solve a large volume of tickets, deliver high CSAT and more. Ensure your agent desk platform allows you to drill down to specific agent performance, including both human and AI-powered virtual agents.
Netomi
MARCH 23, 2022
In addition to efficiency and lower rates, customers in this industry expect effortless, personalized interactions, proactive care, and 24/7 support, just like customers of an airline, meal-kit, grocery delivery or eCommerce company. . These virtual agents can also answer questions that arise during the process to increase conversion rates.
Netomi
SEPTEMBER 20, 2021
Zendesk customers now have access to the Netomi Virtual Agent. WestJet, the only 3-peat winner of TripAdvisor’s Best Airline in Canada, has incorporated a chatbot to help serve its millions of monthly website visitors. Interested in learning more about Zendesk for customer service? Let us show you how it works.
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