AWS Machine Learning

OCTOBER 29, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Best practices 104

Best practices Feedback Metrics APIs 104

AWS Machine Learning

MARCH 12, 2024

One common reason to engage in data collaboration is to run an audience overlap analysis, which is a common analysis to run when media planning and evaluating new partnerships. The analysis helps determine how much of the advertiser’s audience can be reached by a given media partner. Choose Configure new table.

Advertising 119

Advertising Accountability APIs Best practices 119

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. The user can ask AetionAI how to implement this, as shown in the following screenshot.

Healthcare 70

Healthcare APIs Analytics Transportation 70

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education 101

Education Engineering APIs Enterprise 101

AWS Machine Learning

MAY 30, 2024

In this post, we introduce the Media Analysis and Policy Evaluation solution, which uses AWS AI and generative AI services to provide a framework to streamline video extraction and evaluation processes. When it comes to video analysis, priorities include brand safety, regulatory compliance, and engaging content.

Advertising 130

Advertising APIs Education Analytics 130

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 109

Engineering Management APIs Healthcare 109

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

AWS Machine Learning

NOVEMBER 22, 2022

Traditionally, this data is collected via a batch process and sent to a data warehouse for storage, analysis, and reporting, and is made available to decision-makers after several hours, if not days. Use cases for real-time sentiment analysis. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document.

APIs 78

APIs CRM Feedback B2C 78

Calabrio

MARCH 31, 2025

Generative AI, or GenAI for short , represents a significant leap forward in artificial intelligence, moving beyond simple data analysis to an ability to channel analysis into creativity. Deeper Speech Analytics and Sentiment Analysis Go beyond basic sentiment.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 85

APIs Construction Accountability Best practices 85

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 88

APIs Enterprise Best practices Government 88

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 87

Analytics APIs Healthcare Big data 87

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails.

Entertainment 75

Entertainment APIs Technology Feedback 75

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

Analytics 86

Analytics APIs CRM Contact Center 86

AWS Machine Learning

APRIL 5, 2024

Gramener’s GeoBox solution empowers users to effortlessly tap into and analyze public geospatial data through its powerful API, enabling seamless integration into existing workflows. A grid system is established with a 48-meter grid size using Mapbox’s Supermercado Python library at zoom level 19, enabling precise spatial analysis.

APIs 124

APIs Engineering Analytics Healthcare 124

AWS Machine Learning

FEBRUARY 10, 2025

This requires real-time data analysis and decision-making capabilities that traditional systems might not provide. However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools. AI helps businesses quickly adapt to industry changes and customer demands.

Enterprise 67

Enterprise APIs Government Healthcare 67

AWS Machine Learning

JANUARY 31, 2025

However, there are benefits to building an FM-based classifier using an API service such as Amazon Bedrock, such as the speed to develop the system, the ability to switch between models, rapid experimentation for prompt engineering iterations, and the extensibility into other related classification tasks.

Engineering 79

Engineering Enterprise APIs Consulting 79

AWS Machine Learning

JUNE 26, 2024

The function invokes the Amazon Textract API and performs a fuzzy match using the document schema mappings stored in Amazon DynamoDB. An event on message receipt invokes a Lambda function that in turn invokes the Amazon Textract StartDocumentAnalysis API for information extraction.

Marketing 105

Marketing APIs Banking Entertainment 105

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 87

Analytics Healthcare Engineering Enterprise 87

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

MARCH 13, 2024

The system records all audio conversations without immediate analysis. When a report is received, the workflow retrieves the related audio files and initiates the analysis process. For instance, in a social audio chat room, the system could record all conversations and apply analysis. Respond in the tag with either 'Y' or 'N'.

APIs 127

APIs Engineering Advertising Management 127

Balto

JANUARY 6, 2025

Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview. Conclusion.

APIs 122

APIs Engineering Analytics Scripts 122

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

OrecX

JUNE 18, 2020

Oreka AC ( Audio Capture ) provides stereo/dual channel audio recording which meets the broadest set of use cases to achieve better analytics results. With Oreka AC, you can: Enhance voice biometrics results for improved root cause analysis and voice of the customer discovery.

APIs 96

APIs Engineering Analytics Call Center 96

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

OrecX

MARCH 29, 2021

The primary goal of voice recording in today's contact centers - for many - is to capture customer interactions and then feed them to a transcription and analysis engine to uncover key words and phrases that indicate underperforming agents, distressed customers, compliance infractions, etc. The same goes for underperforming agents.

APIs 107

APIs Contact Center Analytics Engineering 107

AWS Machine Learning

NOVEMBER 1, 2022

Additionally, we won’t be able to make an informed decision post-analysis of those insights prior to building the ML models. The data flow recipe consists of preprocessing steps along with a bias report, multicollinearity report, and model quality analysis. Overview of solution. DeShazo, Chris Gennings, Juan L. Cios, and John N.

Engineering 97

Engineering APIs Accountability industry solution 97

AWS Machine Learning

SEPTEMBER 25, 2023

Its auto scaling feature proved crucial during high-traffic periods, ensuring that our app remained responsive and users received a steady and fast bias analysis. Connecting the Flan model to our front-end application required a robust and secure integration, which was achieved using Lambda and API Gateway.

APIs 102

APIs Automotive Education Engineering 102

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 124

Real estate APIs Metrics Construction 124

Talkdesk

SEPTEMBER 4, 2020

Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Amazon Athena to provide developers and business analysts SQL access to the generated data for analysis and troubleshooting.

Marketing 86

Marketing Analytics APIs Engineering 86

AWS Machine Learning

NOVEMBER 24, 2023

The power of Amazon Bedrock: AI-generated product descriptions Amazon Bedrock is a fully managed service that simplifies generative AI development, offering high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API.

APIs 111

APIs Technology Healthcare Sales 111

AWS Machine Learning

JUNE 26, 2024

AI-powered assistants can amplify an analyst’s productivity by searching for relevant information in the customer’s own database as well as online, conducting qualitative and quantitative analysis on structured and unstructured data, enabling analysts to work faster and with greater accuracy.

APIs 120

APIs Engineering Marketing Enterprise 120

CSM Magazine

FEBRUARY 19, 2025

Check for features such as: API or native integration with your help desk or CRM. Analytics and Insights Understanding how your multilingual support performs is critical. AI analysis offering suggestions for frequently asked questions (FAQs) in different languages. Simple onboarding processes for your team.

Customer Service 52

Customer Service CRM APIs SaaS 52

AWS Machine Learning

JULY 18, 2024

streamlined the analysis of over 70,000 vulnerabilities, automating a process that would have been nearly impossible to accomplish manually. We also provide insights into the model selection process, results analysis, conclusions, recommendations, and Mend.io’s future outlook on integrating artificial intelligence (AI) in cybersecurity.

APIs 112

APIs Technology Analytics Benchmark 112