AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 132

Chatbots APIs Engineering CRM 132

OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. GPT-NeoXT-Chat-Base-20B is designed for use in chatbot applications and may not perform well for other use cases outside of its intended scope. In addition to the aforementioned fine-tuning, GPT-NeoXT-Chat-Base-20B-v0.16

Chatbots 98

Chatbots Scripts APIs Feedback 98

AWS Machine Learning

MARCH 27, 2024

Although much of the focus around analysis of DevOps is on distributed and cloud technologies, the mainframe still maintains a unique and powerful position, and it can use the DORA 4 metrics to further its reputation as the engine of commerce. Pass the generative AI prompt to Amazon Bedrock (using Anthropic’s Claude2 model on Amazon Bedrock).

Enterprise 126

Enterprise APIs Metrics Engineering 126

AWS Machine Learning

OCTOBER 29, 2024

To enable the video insights solution, the architecture uses a combination of AWS services, including the following: Amazon API Gateway is a fully managed service that makes it straightforward for developers to create, publish, maintain, monitor, and secure APIs at scale.

Engineering 120

Engineering APIs Sales Enterprise 120

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Use QuickSight refresh dataset APIs to automate the spice data refresh. Implement group-based security for dashboard and analysis access control.

Management 137

Management APIs Engineering Government 137

AWS Machine Learning

MAY 1, 2024

Assistant: There are ethical concerns associated with using Fraudoscope, as it involves the collection and analysis of personal physiological data. Assistant: Some of the alternative lie-detecting algorithms include voice analysis, facial expression analysis, and eye tracking. import boto3 import json bedrock = boto3.client(service_name='bedrock-runtime')

APIs 134

APIs SaaS Accountability Chatbots 134

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . Moving the AI analysis closer to the end user makes the AI more readily accessible. Offline Analysis and Insights.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

TechSee

JULY 20, 2022

VI’s automated insights are natively integrated across the TechSee platform and can be fully integrated into any business application via API. Our text analysis will parse out all relevant texts, and automatically complete their warranty registration for them. . Troubleshooting & Chatbots. Below are a few examples. .

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

AWS Machine Learning

NOVEMBER 15, 2024

A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. Financial data analysis – The financial sector uses both unstructured and structured data for market analysis and decision-making.

APIs 127

APIs Engineering Chatbots Construction 127

AWS Machine Learning

SEPTEMBER 13, 2024

The solution uses the following AWS services: Amazon Athena Amazon Bedrock AWS Billing and Cost Management for cost and usage reports Amazon Simple Storage Service (Amazon S3) The compute service of your choice on AWS to call Amazon Bedrock APIs. An AWS compute environment created to host the code and call the Amazon Bedrock APIs.

APIs 97

APIs Chatbots Best practices Management 97

AWS Machine Learning

NOVEMBER 1, 2024

Users can manage and use application inference profiles using Bedrock APIs or the boto3 SDK: CreateInferenceProfile : Initiates a new inference profile, allowing users to configure the parameters for the profile. ConverseStream API : Similar to the Converse API but supports streaming responses for real-time interactions.

APIs 141

APIs Management Accountability Metrics 141

AWS Machine Learning

JULY 17, 2024

Ingesting data for support cases, Trusted Advisor checks, and AWS Health notifications into Amazon Q Business enables interactions through natural language conversations, sentiment analysis, and root cause analysis without needing to fully understand the underlying data models or schemas. AWS IAM Identity Center as the SAML 2.0-compliant

Scripts 129

Scripts APIs Enterprise Accountability 129

AWS Machine Learning

MAY 14, 2024

You can build such chatbots following the same process. You can easily build such chatbots following the same process. UI and the Chatbot example application to test human-workflow scenario. In our example, we used a Q&A chatbot for SageMaker as explained in the previous section.

Chatbots 127

Chatbots Feedback Engineering Entertainment 127

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. Customers seek around-the-clock, personalized and efficient support to solve their issues through the digital channel that is most convenient for them.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

APRIL 26, 2024

RAG helps overcome FM limitations by augmenting its capabilities with an organization’s proprietary knowledge, enabling chatbots and AI assistants to provide up-to-date, context-specific information tailored to business needs without retraining the entire FM. Businesses incur charges for data storage and management.

APIs 133

APIs Enterprise Chatbots Engineering 133

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 134

Marketing APIs Engineering Analytics 134

AWS Machine Learning

SEPTEMBER 5, 2023

Earlier this year, we announced Amazon Bedrock , a serverless API to access foundation models from Amazon and our generative AI partners. Although it’s currently in Private Preview, its serverless API allows you to use foundation models from Amazon, Anthropic, Stability AI, and AI21, without having to deploy any endpoints yourself.

APIs 129

APIs Metrics Chatbots Engineering 129

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 96

APIs Enterprise Accountability Chatbots 96

AWS Machine Learning

MAY 3, 2023

With Amazon Bedrock , you will be able to choose Amazon Titan , Amazon’s own LLM, or partner LLMs such as those from AI21 Labs and Anthropic with APIs securely without the need for your data to leave the AWS ecosystem. Kendra ChatBot provides answers along with source links and has the capability to summarize longer answers.

Enterprise 98

Enterprise Chatbots APIs Government 98

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 83

Sales Advertising Engineering APIs 83

JustCall

FEBRUARY 13, 2024

You can get valuable insights through call-recordings, sentiment analysis for better performance of sales agents. Key Dialer Features: Intelligent chatbots for automated routing and scheduling. Another think that I like a like about it is the call recording facility and the ability to access it via API. It is dynamic.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

AWS Machine Learning

MAY 31, 2024

Falcon 2 11B is a raw, pre-trained model, which can be a foundation for more specialized tasks, and also allows you to fine-tune the model for specific use cases such as summarization, text generation, chatbots, and more. The printed output should be the Python function for writing a JSON file, as requested in the prompt.

Transportation 128

Transportation Accountability Enterprise Technology 128

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 133

Analytics APIs Engineering Construction 133

Hodusoft

NOVEMBER 24, 2021

Customer Satisfaction Analysis. SMS providers can be integrated with APIs conveniently. Chatbot applications streamline customer interactions and enhance customer experience. A chatbot may be more appropriate for some uses than others, depending on the use case. SMS Integration . Remote Agents.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. However, unlike task-oriented bots, these bots use LLMs for text analysis and content generation. Finally, we use a QnABot to provide a user interface for our chatbot. This enables you to begin machine learning (ML) quickly.

Chatbots 94

Chatbots APIs Analytics Contact Center 94

TechSee

AUGUST 31, 2022

Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information. Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Platform vs Point Solution. In Closing.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

JUNE 25, 2024

Figure: 4 In the CloudWatch console you have the option to create custom dashboards Under Custom Dashboards , you should see a dashboard called Contextual-Chatbot-Dashboard. He leads logs ingestion and structured logging capabilities within CloudWatch with the goal of making log analysis simpler and more powerful for our customers.

Metrics 129

Metrics APIs Government Big data 129

SmartAction

NOVEMBER 1, 2023

It linked via API to internal data sources and current customer input to find a successful solution. Challenges (and Solutions) Conversational AI chatbots can handle a massive number of customer queries at a time, 24/7, many without a need for human intervention. Our virtual agents can solve 80% to 90% of customer problems.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. In Part 1, we focus on creating accurate and reliable agents.

Best practices 103

Best practices APIs Metrics Accountability 103

AWS Machine Learning

APRIL 10, 2023

Better search results, image recognition for the visually impaired, creating novel designs from text, and intelligent chatbots are just some examples of how these models are facilitating various applications and tasks. You don’t have to be an expert in machine learning (ML) to appreciate the value of large language models (LLMs).

Engineering 99

Engineering APIs Benchmark Advertising 99

AWS Machine Learning

AUGUST 15, 2023

Additionally, you often need to do an analysis of different segments of the whole file and discover the concepts that are covered there. Build a multi-functional chatbot using LLMs with SageMaker, where the two aforementioned solutions are wrapped and deployed. The following diagram shows the architecture of the chatbot.

Chatbots 94

Chatbots Enterprise Accountability Best practices 94

COPC

OCTOBER 26, 2023

Related A Foundation for Exceptional Digital Self-Service Design Learn proven guidelines for the successful design and performance of IVR systems, chatbots and other self-service models of customer care. But it’s much more than enlisting engineers to call LLM APIs.

Technology 78

Technology Customer Experience APIs Consulting 78

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. It also formats complex structures like tables for easier analysis. This post is co-written by Kevin Plexico and Shakun Vohra from Deltek.

Government 134

Government Healthcare Construction Engineering 134

AWS Machine Learning

NOVEMBER 27, 2024

The following diagram illustrates the end-to-end architecture, consisting of the metadata API layer, ingestion pipeline, embedding generation workflow, and frontend UI. The RDF is converted into text and loaded into an S3 bucket, which is accessed by Amazon Bedrock (4) as the source of the knowledge base.

Enterprise 114

Enterprise APIs Accountability Engineering 114