AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 70

APIs Engineering Metrics Big data 70

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 102

APIs Chatbots Construction Engineering 102

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. Select the partner event source and choose Associate with event bus.

Chatbots 113

Chatbots APIs Self service Contact Center 113

AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 121

Chatbots Banking APIs Enterprise 121

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user. The Llama 3.1

Chatbots 91

Chatbots Construction Best practices APIs 91

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 132

Engineering Chatbots Accountability Enterprise 132

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. GPT-NeoXT-Chat-Base-20B is designed for use in chatbot applications and may not perform well for other use cases outside of its intended scope. In addition to the aforementioned fine-tuning, GPT-NeoXT-Chat-Base-20B-v0.16

Chatbots 94

Chatbots Scripts APIs Feedback 94

AWS Machine Learning

APRIL 10, 2025

Fine-tune an Amazon Nova model using the Amazon Bedrock API In this section, we provide detailed walkthroughs on fine-tuning and hosting customized Amazon Nova models using Amazon Bedrock. We first provided a detailed walkthrough on how to fine-tune, host, and conduct inference with customized Amazon Nova through the Amazon Bedrock API.

APIs 93

APIs Metrics Best practices Construction 93

OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 116

Chatbots APIs Engineering CRM 116

CSM Magazine

JANUARY 3, 2025

AI-Driven Features Advanced features such as sentiment analysis, automation, and scalability enhance the tools effectiveness. Sentiment analysis helps in understanding customer emotions, while automation ensures swift handling of repetitive tasks. Additionally, it should be user-friendly to facilitate easy adoption by support teams.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

MARCH 19, 2024

PandasAI is a Python library that adds generative AI capabilities to pandas, the popular data analysis and manipulation tool. Beyond time series data analysis, FMs prove valuable in various industrial applications. The user can use the Amazon Recognition DetectText API to extract text data from these images.

Construction 132

Construction Scripts APIs Enterprise 132

AWS Machine Learning

JANUARY 28, 2025

A slight delay in generating a complex analysis might be acceptable, and even a small lag in a conversational exchange can feel disruptive. Smart context management For interactive applications such as chatbots, include only relevant context instead of entire conversation history.

Benchmark 70

Benchmark APIs Engineering Metrics 70

Calabrio

MARCH 31, 2025

Generative AI, or GenAI for short , represents a significant leap forward in artificial intelligence, moving beyond simple data analysis to an ability to channel analysis into creativity. Deeper Speech Analytics and Sentiment Analysis Go beyond basic sentiment.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . Moving the AI analysis closer to the end user makes the AI more readily accessible. Offline Analysis and Insights.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

MARCH 27, 2024

Although much of the focus around analysis of DevOps is on distributed and cloud technologies, the mainframe still maintains a unique and powerful position, and it can use the DORA 4 metrics to further its reputation as the engine of commerce. Pass the generative AI prompt to Amazon Bedrock (using Anthropic’s Claude2 model on Amazon Bedrock).

Enterprise 106

Enterprise APIs Metrics Engineering 106

Balto

JANUARY 6, 2025

BaltoGPT Generative AI Assistance: Get data-driven, real-time insights about your contact center performance with simple prompts using a clean chatbot interface. Text Analysis: Use Qualtrics text analysis capabilities to get deeper insights about survey responses. You can also import questions from previous surveys.

Call Center 52

Call Center Coaching Surveys Contact Center 52

TechSee

JULY 20, 2022

VI’s automated insights are natively integrated across the TechSee platform and can be fully integrated into any business application via API. Our text analysis will parse out all relevant texts, and automatically complete their warranty registration for them. . Troubleshooting & Chatbots. Below are a few examples. .

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

AWS Machine Learning

NOVEMBER 19, 2024

Explore advanced models, like Idefics2 and Chameleon, to build exceptional AI assistants capable of OCR, document analysis, visual reasoning, and creative content generation. First, hear an overview of identity-aware APIs, and then learn how to configure an identity provider as a trusted token issuer.

APIs 87

APIs Enterprise Best practices Government 87

AWS Machine Learning

AUGUST 2, 2024

The DITEX department engaged with the Safety, Sustainability & Energy Transition team for a preliminary analysis of their pain points and deemed it feasible to use generative AI techniques to speed up the resolution of compliance queries faster. User interface – A conversational chatbot enables interaction with users.

APIs 109

APIs Analytics Chatbots Engineering 109

AWS Machine Learning

MAY 1, 2024

Assistant: There are ethical concerns associated with using Fraudoscope, as it involves the collection and analysis of personal physiological data. Assistant: Some of the alternative lie-detecting algorithms include voice analysis, facial expression analysis, and eye tracking. import boto3 import json bedrock = boto3.client(service_name='bedrock-runtime')

APIs 119

APIs SaaS Accountability Chatbots 119

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. Customers seek around-the-clock, personalized and efficient support to solve their issues through the digital channel that is most convenient for them.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Use QuickSight refresh dataset APIs to automate the spice data refresh. Implement group-based security for dashboard and analysis access control.

Management 128

Management APIs Engineering Government 128

CSM Magazine

FEBRUARY 19, 2025

Check for features such as: API or native integration with your help desk or CRM. AI-driven chatbots that provide support in multiple languages instantly. AI analysis offering suggestions for frequently asked questions (FAQs) in different languages. Simple onboarding processes for your team. Multilingual email support systems.

Customer Service 52

Customer Service CRM APIs Analytics 52

AWS Machine Learning

APRIL 8, 2025

Automated customer Service To handle the thousands of daily customer inquiries, iFood has developed an AI-powered chatbot that can quickly resolve common issues and questions. This feature enables you to process large payloads or time-consuming inference requests without the constraints of real-time API calls.

Engineering 86

Engineering Virtual Agent Management Technology 86

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Plus, tools like sentiment analysis, desktop analytics, and speech analytics can help you drill down on key aspects of interactions. Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

SEPTEMBER 13, 2024

The solution uses the following AWS services: Amazon Athena Amazon Bedrock AWS Billing and Cost Management for cost and usage reports Amazon Simple Storage Service (Amazon S3) The compute service of your choice on AWS to call Amazon Bedrock APIs. An AWS compute environment created to host the code and call the Amazon Bedrock APIs.

APIs 85

APIs Chatbots Best practices Management 85

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 123

Best practices Engineering Chatbots Enterprise 123

Calabrio

FEBRUARY 25, 2025

Sentiment Analysis Understanding customer sentiment is crucial for gauging the effectiveness of CX initiatives and identifying areas for improvement. Self-Service Options: Provide customers with convenient self-service options, such as IVR and chatbots. Cloud-Based Platform: Offers scalability, flexibility, and easy deployment.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

JULY 17, 2024

Ingesting data for support cases, Trusted Advisor checks, and AWS Health notifications into Amazon Q Business enables interactions through natural language conversations, sentiment analysis, and root cause analysis without needing to fully understand the underlying data models or schemas. AWS IAM Identity Center as the SAML 2.0-compliant

Scripts 112

Scripts APIs Enterprise Accountability 112

AWS Machine Learning

APRIL 26, 2024

RAG helps overcome FM limitations by augmenting its capabilities with an organization’s proprietary knowledge, enabling chatbots and AI assistants to provide up-to-date, context-specific information tailored to business needs without retraining the entire FM. Businesses incur charges for data storage and management.

APIs 120

APIs Enterprise Chatbots Engineering 120

AWS Machine Learning

MAY 14, 2024

You can build such chatbots following the same process. You can easily build such chatbots following the same process. UI and the Chatbot example application to test human-workflow scenario. In our example, we used a Q&A chatbot for SageMaker as explained in the previous section.

Chatbots 108

Chatbots Feedback Engineering Entertainment 108

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 120

Marketing APIs Engineering Analytics 120

AWS Machine Learning

SEPTEMBER 5, 2023

Earlier this year, we announced Amazon Bedrock , a serverless API to access foundation models from Amazon and our generative AI partners. Although it’s currently in Private Preview, its serverless API allows you to use foundation models from Amazon, Anthropic, Stability AI, and AI21, without having to deploy any endpoints yourself.

APIs 112

APIs Metrics Chatbots Engineering 112

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 3️ Use APIs and Middleware for Seamless System Interoperability Deploy APIs or middleware platforms to facilitate real-time data exchange between CPQ, CRM, and ERP.

Best practices 40

Best practices Sales CRM Finance 40

Balto

MARCH 17, 2025

Defining Call Center Analytics Call center analytics refers to the collection, measurement, and analysis of call center data to improve performance and customer experience. While automation can process this data efficiently, human analysis remains crucial. Don’t automate analysis to the point of removing human judgment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52