Natalie Petouhof

NOVEMBER 2, 2016

This Constellation ShortList of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Data management, data acquisition, export, archiving and API integration. Predictive analytics, campaign monitoring and measurement.

APIs 84

APIs Advertising Analytics CRM 84

JustCall

FEBRUARY 13, 2024

It works well with Pipedrive CRM and integrates easily. Kixie, on the other hand, integrates a built-in CRM for streamlined lead management and offers advanced dialing features like local presence. You can get valuable insights through call-recordings, sentiment analysis for better performance of sales agents. Business Owner.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

Comm100

OCTOBER 19, 2022

6 Sentiment Analysis. Sentiment analysis is a feature that can identify whether a customer response is positive, negative, or neutral. Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 10 Chatbot API. 7 Chatbot Marketing.

Chatbots 96

Chatbots APIs Analytics Upselling 96

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 132

Chatbots APIs Engineering CRM 132

NobelBiz

MAY 25, 2023

Improved Operational Efficiency CDPs improve operational efficiency by automating data collection and analysis, reducing the need for manual data entry and processing. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

OrecX

JUNE 2, 2020

By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.) Put another way, 147,000,000 spoken words can be captured and analyzed in your call center every month.

APIs 79

APIs Analytics Call Center CRM 79

OrecX

AUGUST 17, 2021

REST API for easy integration and to pull in 3rd party data that is important to the company (from CRM, speech analytics systems, etc.). Ability to access and control your own recorded voice data (without paying extra) for analysis, evaluation and compliance purposes.

APIs 71

APIs CRM Analytics Management 71

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9%

Sales 133

Sales Accountability Feedback Metrics 133

Hodusoft

NOVEMBER 24, 2021

Customer Satisfaction Analysis. CRM Integration. With CRM integration, you can communicate seamlessly between your CRM software and other software. It permits the automation and integration of workflows as well as key CRM processes across applications, ensuring the right data at the right time. Call Reporting.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

CSM Magazine

MAY 9, 2024

The acquisition accelerates Avaya’s ability to provide personalized customer experiences through task automation, journey orchestration, and CRM connectors. Edify’s technology brings valuable features like open APIs, out-of-the-box CRM connections, and AI capabilities such as NLU and sentiment analysis to AXP.

APIs 52

APIs CRM Contact Center Engineering 52

TechSee

AUGUST 31, 2022

Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Furthermore, the availability of robust APIs will allow you to easily customize data and operational flows to meet your changing requirements, with limited further resource investment.

APIs 109

APIs Enterprise Technology Self service 109

OrecX

JUNE 22, 2022

For call analysis, you require certain elements in a call recording system that not all recorders have. You want a recorder that has a REST API to make this process seamless and fast. For those purposes, standard call recording solutions work fine. Most call recording systems don't enable you to easily combine such data.

APIs 71

APIs CRM Analytics Personalization 71

ProProfs Blog

NOVEMBER 15, 2021

Creating forms via Qualaroo lead gen form is simple yet effective that can be easily downloaded in CSV format exported directly into the CRM. . Also, Google Forms provides reports in the form of charts that are easy to understand and could be easily exported to Google sheets for better analysis. 10+ fields to ask questions .

Surveys 148

Surveys Analytics Enterprise Feedback 148

NobelBiz

FEBRUARY 14, 2023

One of the many approaches to achieve a 360-degree customer view is using a CRM system. Enhancing data analysis: Data integration allows contact centers to analyze data from multiple sources, which can provide a complete understanding of the customer. Another approach to achieve a complete customer view is through data analytics.

Contact Center 52

Contact Center CRM Journey mapping Government 52

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM APIs 52

CSM Magazine

NOVEMBER 28, 2022

API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. CRM Integration.

APIs 52

APIs CRM Analytics Accountability 52

Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.

Contact Center 62

Contact Center APIs Analytics SaaS 62

24-7 InTouch

SEPTEMBER 16, 2024

The Challenge An analysis of the brand’s workflow revealed that agents were impeded by the volume and complexity of situational appeasement policies and the slow nature of concession approvals and escalations. Sidd Pro also guides agents to the appropriate action through added controls and graphic overlays in the brand’s CRM.

CRM 52

CRM APIs Management 52

JustCall

FEBRUARY 28, 2024

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. What is the Mojo Dialer? The cherry on top?

Real estate 52

Real estate CRM APIs Sales 52

Jon Arnold

OCTOBER 3, 2017

While the existing vendors will continue to dominate the landscape – namely Avaya, Cisco and Genesys, but also the leading CRM players – their offerings are not built around these drivers. Each one needs a detailed analysis, but that will be for another time.

Marketing 40

Marketing Contact Center APIs Enterprise 40

OrecX

JANUARY 16, 2018

Speed: Without the need to crack proprietary code or develop complicated APIs, the speed with which you can customize, test, deploy, and support the software is dramatically improved. Flexibility: You can utilize virtually any CRM system, databases, PBX switch, speech analytics , IVR analytics, workforce management, surveys and more.

Contact Center 54

Contact Center APIs Analytics Interactive Voice Response 54

NobelBiz

NOVEMBER 27, 2023

If you would like to learn more about the benefits of a VOIP solution, we highly recommend another one of our articles called “ Cost Savings of VOIP: A Comprehensive Analysis “ Discover how VOIP is revolutionizing call centers by reducing long-distance charges, minimizing hardware investment, and ensuring predictable monthly expenses.

Call Logging 59

Call Logging voip Contact center software CRM 59

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Let’s take a quick look at each. Improve staffing efficiency.

Analytics 48

Analytics CRM APIs Contact Center 48

CSM Magazine

APRIL 26, 2024

One efficient method involves automating data collection through the use of APIs (Application Programming Interfaces) or connections with systems, like Human Resource Information Systems (HRIS) or Customer Relationship Management (CRM) software. This eliminates data entry and decreases the likelihood of errors.

Analytics 52

Analytics APIs Metrics Education 52

OctopusTech

JUNE 24, 2021

Here’s a quick analysis of this software being so popular. CRM integrations. Here’s a brief analysis of the features, perks, and notable highlights of Live Chat. Instant integrations as well as APIs. More than 250 instant integrations and APIs. Fully customizable and supports translation into 20 languages.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. With that in mind, it’s important that you choose software that integrates with your CRM or allows email uploading of CSV files for the most ease of use.

APIs 60

APIs Surveys Best practices CRM 60

ProProfs Blog

NOVEMBER 26, 2021

Also, Google Forms provides reports in the form of charts that are easy to understand and could be easily exported to Google sheets for better analysis. They can be easily downloaded in CSV format and exported directly into the CRM. . Customized and in-depth analysis with excel. Features of Google Forms. Data integration.

Surveys 78

Surveys Enterprise Analytics APIs 78

Hello Customer

JUNE 30, 2022

Adding data from other systems allows you to understand customer feedback even better, as it adds an additional insight layer to the analysis. For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. Salesforce (CRM system). Native integrations.

Feedback 40

Feedback APIs CRM Surveys 40

Hello Customer

JUNE 30, 2022

Adding data from other systems allows you to understand customer feedback even better, as it adds an additional insight layer to the analysis. For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. Salesforce (CRM system). Native integrations.

Feedback 40

Feedback APIs CRM Surveys 40

JustCall

FEBRUARY 2, 2024

No more frantic screen-switching between separate apps for calls, texts, data analysis, and reporting. Whether it’s an Excel spreadsheet or your CRM, JustCall makes call data readily available for dialing. JustCall shatters the dialer-only ceiling by offering a sales workflow that flows seamlessly within a single platform.

Sales 52

Sales APIs CRM Engineering 52

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Advanced Features include: Ability to add any data source, such as workforce management, QA or CRM Insights can then be embedded in the Twilio Agent Desktop or other web-based applications.

APIs 52

APIs Contact Center Call Center Government 52

JustCall

APRIL 3, 2023

NICE CXone Key Features CRM integrations Predictive dialers Customer feedback Quality and workforce management Automation and artificial intelligence Omnichannel routing NICE CXone Integrations Livepro, Zendesk, Salesforce, Zoomphone, Fuze, Gong, ServiceNow, etc. out of 5, with an above-average rating for ease of setup.

voip 52

voip Interactive Voice Response CRM Coaching 52

Balto

AUGUST 23, 2024

Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Text Analysis: Use Qualtrics text analysis capabilities to get deeper insights about survey responses.

Call Center 52

Call Center Coaching Surveys CRM 52

Aria Solutions

NOVEMBER 13, 2018

Overall, more and more companies are transforming their applications into platforms or at least investing heavily into APIs that allow for deeper integration. Unfortunately, the increasing demand for custom development comes with a maintenance cost attached.

CRM 67

CRM Best practices Engineering APIs 67