CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. AI-Driven Features Advanced features such as sentiment analysis, automation, and scalability enhance the tools effectiveness.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

Interaction Metrics

APRIL 17, 2025

It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis. Were a full-service survey company handling everything you need including survey design, deployment, analysis, reporting, and more. Metrics Cards display real-time scores.

Surveys 48

Surveys Enterprise B2B Analytics 48

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . Moving the AI analysis closer to the end user makes the AI more readily accessible. Offline Analysis and Insights.

APIs 109

APIs Enterprise SaaS Chatbots 109

TechSee

MARCH 16, 2023

An OCR application can read this text so that a CRM or support database can automatically identify the relevant product. In VI Studio, we use sub-component analysis to identify each of the parts of the object and their status. Bring AI out of the lab and into the real world with TechSee’s no-code VI Studio.

APIs 109

APIs CRM Technology Sales 109

CSM Magazine

FEBRUARY 19, 2025

Whether you rely on tools like Zendesk, HubSpot, or custom CRM platforms, multilingual software must integrate effortlessly without creating additional complications for your team. Check for features such as: API or native integration with your help desk or CRM. Simple onboarding processes for your team.

Customer Service 52

Customer Service CRM APIs SaaS 52

Lumoa

FEBRUARY 15, 2021

For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. What is an Integration?

Customer Experience 88

Customer Experience APIs CRM Feedback 88

aircall

FEBRUARY 26, 2018

Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Direct display of all CRM integrations. We are very serious about integrations. 2018 updates include: Cold and warm call transfers.

call center software 59

call center software Call Center First call resolution Technical Support 59

Calabrio

MARCH 4, 2025

Plus, tools like sentiment analysis, desktop analytics, and speech analytics can help you drill down on key aspects of interactions. API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

ProProfs Blog

OCTOBER 25, 2021

For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. Real-Time Response Collection and Analysis. You can easily integrate Alchemer with your existing tools like CRM and ERP systems. The flagship feature of Qualaroo is sentiment analysis.

Feedback 148

Feedback Surveys Enterprise Analytics 148

Cincom

APRIL 15, 2025

Technology Description Customer Data Platforms (CDPs) Consolidate first-party, second-party, and third-party data, enabling real-time segmentation and behavioral analysis. Natural Language Processing (NLP) Powers AI-driven chatbots, virtual assistants, and sentiment analysis to ensure real-time, intelligent conversations.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Natalie Petouhof

NOVEMBER 2, 2016

This Constellation ShortList of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Data management, data acquisition, export, archiving and API integration. Predictive analytics, campaign monitoring and measurement.

APIs 84

APIs Advertising Analytics CRM 84

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 97

Analytics APIs CRM Contact Center 97

Comm100

OCTOBER 19, 2022

6 Sentiment Analysis. Sentiment analysis is a feature that can identify whether a customer response is positive, negative, or neutral. Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 10 Chatbot API. 7 Chatbot Marketing.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Netomi

SEPTEMBER 20, 2021

Sentiment analysis for contextual next best action. Back-end systems integrations (CRM, OMS, etc.) CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Self-service APIs to help you create, manage, test and publish custom skills.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JustCall

FEBRUARY 13, 2024

It works well with Pipedrive CRM and integrates easily. Kixie, on the other hand, integrates a built-in CRM for streamlined lead management and offers advanced dialing features like local presence. You can get valuable insights through call-recordings, sentiment analysis for better performance of sales agents. Business Owner.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

NobelBiz

MAY 25, 2023

Improved Operational Efficiency CDPs improve operational efficiency by automating data collection and analysis, reducing the need for manual data entry and processing. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

OrecX

JUNE 2, 2020

By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.) Put another way, 147,000,000 spoken words can be captured and analyzed in your call center every month.

APIs 79

APIs Analytics Call Center CRM 79

OrecX

AUGUST 17, 2021

REST API for easy integration and to pull in 3rd party data that is important to the company (from CRM, speech analytics systems, etc.). Ability to access and control your own recorded voice data (without paying extra) for analysis, evaluation and compliance purposes.

APIs 71

APIs CRM Analytics Management 71

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 125

Chatbots APIs Engineering CRM 125

Hodusoft

NOVEMBER 24, 2021

Customer Satisfaction Analysis. CRM Integration. With CRM integration, you can communicate seamlessly between your CRM software and other software. It permits the automation and integration of workflows as well as key CRM processes across applications, ensuring the right data at the right time. Call Reporting.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9%

Sales 126

Sales Accountability Feedback Metrics 126

AWS Machine Learning

AUGUST 12, 2024

These could include exports from customer relationship management (CRM), configuration management database (CMDB), and electronic health record (EHR) systems. The SPL query requested through this REST API call is scoped to only retrieve the data of interest. For Analysis type , choose Data Quality and Insights Report.

Engineering 120

Engineering APIs Healthcare Analytics 120

TechSee

AUGUST 31, 2022

Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Furthermore, the availability of robust APIs will allow you to easily customize data and operational flows to meet your changing requirements, with limited further resource investment.

APIs 109

APIs Enterprise Technology Self service 109

ProProfs Blog

NOVEMBER 15, 2021

Creating forms via Qualaroo lead gen form is simple yet effective that can be easily downloaded in CSV format exported directly into the CRM. . Also, Google Forms provides reports in the form of charts that are easy to understand and could be easily exported to Google sheets for better analysis. 10+ fields to ask questions .

Surveys 148

Surveys Analytics Enterprise Feedback 148

OrecX

JUNE 22, 2022

For call analysis, you require certain elements in a call recording system that not all recorders have. You want a recorder that has a REST API to make this process seamless and fast. For those purposes, standard call recording solutions work fine. Most call recording systems don't enable you to easily combine such data.

APIs 71

APIs CRM Analytics Personalization 71

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 133

Best practices Engineering Chatbots Enterprise 133

CSM Magazine

MAY 9, 2024

The acquisition accelerates Avaya’s ability to provide personalized customer experiences through task automation, journey orchestration, and CRM connectors. Edify’s technology brings valuable features like open APIs, out-of-the-box CRM connections, and AI capabilities such as NLU and sentiment analysis to AXP.

APIs 52

APIs CRM Contact Center Engineering 52

NobelBiz

FEBRUARY 14, 2023

One of the many approaches to achieve a 360-degree customer view is using a CRM system. Enhancing data analysis: Data integration allows contact centers to analyze data from multiple sources, which can provide a complete understanding of the customer. Another approach to achieve a complete customer view is through data analytics.

Contact Center 52

Contact Center CRM Journey mapping Government 52

CSM Magazine

NOVEMBER 28, 2022

API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. CRM Integration.

APIs 52

APIs CRM Analytics Accountability 52

24-7 InTouch

SEPTEMBER 16, 2024

The Challenge An analysis of the brand’s workflow revealed that agents were impeded by the volume and complexity of situational appeasement policies and the slow nature of concession approvals and escalations. Sidd Pro also guides agents to the appropriate action through added controls and graphic overlays in the brand’s CRM.

CRM 52

CRM APIs Management 52

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM Benchmark 52

AWS Machine Learning

NOVEMBER 30, 2023

Lexis Nexis Legal & Professional is transforming legal work for lawyers and increasing their productivity with Lexis+ AI conversational search, summarization, and document drafting and analysis capabilities. With Amazon Bedrock, customers are only ever one API call away from a new model.

APIs 144

APIs Enterprise Best practices Technology 144

JivoChat

AUGUST 1, 2023

CRM Software CRM stands for Customer Relationship Management, it is a software system that enables you to store all your contacts, deals, and sales data in one place. Its CRM software enables small businesses to automate repetitive administrative tasks, allowing you to focus on what matters. Check out the article to know more.

Sales 75

Sales CRM Chatbots Analytics 75

Jon Arnold

OCTOBER 3, 2017

While the existing vendors will continue to dominate the landscape – namely Avaya, Cisco and Genesys, but also the leading CRM players – their offerings are not built around these drivers. Each one needs a detailed analysis, but that will be for another time.

Marketing 40

Marketing Contact Center APIs Enterprise 40

OrecX

JANUARY 16, 2018

Speed: Without the need to crack proprietary code or develop complicated APIs, the speed with which you can customize, test, deploy, and support the software is dramatically improved. Flexibility: You can utilize virtually any CRM system, databases, PBX switch, speech analytics , IVR analytics, workforce management, surveys and more.

Contact Center 54

Contact Center APIs Analytics Interactive Voice Response 54