AWS Machine Learning

MARCH 3, 2025

Overview of Pixtral 12B Pixtral 12B, Mistrals inaugural VLM, delivers robust performance across a range of benchmarks, surpassing other open models and rivaling larger counterparts, according to Mistrals evaluation. Performance metrics and benchmarks Pixtral 12B is trained to understand both natural images and documents, achieving 52.5%

Benchmark 84

Benchmark APIs Enterprise Construction 84

CCNG

JULY 6, 2022

And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. Your professional network provides valuable opportunities to benchmark programs, practices and performance. Seek out peer-to-peer discussion, industry benchmarking studies, and special-interest initiatives.

Best practices 195

Best practices CCNG Benchmark Consulting 195

AWS Machine Learning

DECEMBER 3, 2024

This complexity hinders quick, accurate data analysis and informed decision-making during critical incidents. New Relic AI initiates a deep dive analysis of monitoring data since the checkout service problems began. New Relic AI conducts a comprehensive analysis of the checkout service.

Customer Experience 93

Customer Experience Engineering Enterprise Benchmark 93

AWS Machine Learning

JANUARY 29, 2024

This post explores these relationships via a comprehensive benchmarking of LLMs available in Amazon SageMaker JumpStart, including Llama 2, Falcon, and Mistral variants. We provide theoretical principles on how accelerator specifications impact LLM benchmarking. Additionally, models are fully sharded on the supported instance.

Benchmark 108

Benchmark APIs Enterprise Accountability 108

ChurnZero

DECEMBER 6, 2021

That’s why performing a customer churn analysis can be powerful in the endeavor to increase customer retention. We dive into seven steps for a successful customer churn analysis. . What is a Customer Churn Analysis ? Customer churn analysis is a process by which you find meaning in your customer churn rate.

Customer retention 98

Customer retention SaaS Feedback Benchmark 98

CSM Magazine

DECEMBER 4, 2023

Through advanced econometric analysis, we aim to illuminate the deep connection between ESG initiatives and Corporate Financial Performance (CFP). Establishing Econometric Models for ESG-CFP Analysis When choosing an econometric model for ESG-CFP analysis, it’s crucial to find a balance between model accuracy and simplicity.

Government 105

Government Morale Finance industry standards 105

3CLogic

DECEMBER 17, 2024

These solutions are setting new benchmarks for customer satisfaction by empowering organizations to solve more issues faster at a lower cost. Sentiment analysis of 100% of calls offers better performance insights and tailored training to quickly upskill employees.

Contact Center 98

Contact Center Self service Coaching Benchmark 98

AWS Machine Learning

JANUARY 31, 2025

The power of FMs lies in their ability to learn robust and generalizable data embeddings that can be effectively transferred and fine-tuned for a wide variety of downstream tasks, ranging from automated disease detection and tissue characterization to quantitative biomarker analysis and pathological subtyping.

Healthcare 87

Healthcare Scripts Benchmark SaaS 87

AWS Machine Learning

FEBRUARY 12, 2025

Expert analysis : Data scientists or machine learning engineers analyze the generated reports to derive actionable insights and make informed decisions. category (optional) : This key is used to generate evaluation scores reported by category, helping organize and segment evaluation results for better analysis. 0]}-{datetime.now().strftime('%Y-%m-%d-%H-%M-%S')}"

Metrics 85

Metrics Engineering Benchmark APIs 85

Totango

MARCH 23, 2021

A customer journey analysis helps you improve SaaS client experience and increase retention by optimizing the steps customers take in their relationship with your product and brand. A customer journey analysis identifies what needs to happen at each step in the process in order to deliver satisfaction and avoid dissatisfaction.

Journey mapping 93

Journey mapping SaaS Best practices Benchmark 93

Comm100

APRIL 9, 2021

To help you on this journey, this blog reveals the key financial services and banking metrics from our 2021 Live Chat Benchmark Report , alongside top live chat best practices that will help you to gain your clients’ trust and loyalty. 2021 Live Chat Benchmark Report – Download the report for exclusive industry and team size data.

Benchmark 94

Benchmark Best practices Banking Wait times 94

Interaction Metrics

JANUARY 31, 2025

How We Picked This list was compiled by an independent reviewer, and the top picks include customer survey companies that specialize in customer satisfaction surveys, offer end-to-end survey services (from design to analysis), and serve clients in the U.S. NBRI NBRI specializes in market research and customer expectations analysis.

Surveys 62

Surveys Metrics Benchmark Consulting 62

3CLogic

MARCH 27, 2025

Additionally, 3CLogics AI-powered transcription, sentiment analysis, and call summarization reduce manual workload, improving service speed and accuracy. This forward-thinking approach isnt just about keeping pace with technological advancements; its about setting a new benchmark for agile, efficient, and citizen-centric public services.

Government 96

Government Self service contact center solutions Contact Center 96

AWS Machine Learning

NOVEMBER 15, 2024

Oil and gas data analysis – Before beginning operations at a well a well, an oil and gas company will collect and process a diverse range of data to identify potential reservoirs, assess risks, and optimize drilling strategies. Consider a financial data analysis system. We give more details on that aspect later in this post.

APIs 108

APIs Engineering Chatbots Construction 108

Nicereply

DECEMBER 17, 2024

In this sense, CES can almost act as a gauge of how well a company is doing against its benchmarks and those of competitors. While interactions between clients and staff are qualitative, rating scales allow for quantitative analysis. This provides a baseline for comparison over time and against industry benchmarks.

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

CCNG

JULY 11, 2020

Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. Conversation, candid discussion and knowledge sharing with a trusted network of experienced peers is an effective way for us to navigate this constantly changing industry.

CCNG 195

CCNG Benchmark Contact Center Customer Care 195

OctopusTech

JANUARY 20, 2025

Performance metrics analysis: This involves tracking and benchmarking key performance indicators (KPIs) such as customer satisfaction, average handle time, first-call resolution, and call compliance adherence as indicated on QA scorecards and dashboards.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

AWS Machine Learning

JANUARY 28, 2025

A slight delay in generating a complex analysis might be acceptable, and even a small lag in a conversational exchange can feel disruptive. When conducting your own benchmarks, make sure your test dataset represents your actual production workload characteristics, including typical input lengths and expected output patterns.

Benchmark 68

Benchmark APIs Engineering Metrics 68

CX Accelerator

APRIL 1, 2020

Their suite of products and services allow you to truly understand your customer experience through detailed performance analysis and competitor benchmarking, all underpinned by tangible recommendations from real CX experts and the latest in AI and machine learning capabilities. Stuart Whyte is a Founding Director at ImpactSense.

Metrics 228

Metrics Morale Benchmark Government 228

ShepHyken

NOVEMBER 9, 2018

By hiring a virtual workforce to handle any phone calls, email support, or live chat dialogues, you can ensure that your company maintains the highest level of customer service standards in your industry and surpasses industry benchmarks. Order Management and Data Entry. Reporting and Email Follow Ups.

CRM 253

CRM Enterprise Benchmark outsourcing 253

TeleDirect

MARCH 20, 2025

Call auditing helps ensure that customer interactions meet established quality benchmarks while identifying areas for improvement. Automate Call Analysis with QA Software Utilizing advanced QA software helps streamline the auditing process by: Automating call scoring and analysis. Compare scoring and discuss discrepancies.

Best practices 62

Best practices Calibration Average Handle Time First call resolution 62

AWS Machine Learning

MAY 15, 2024

We also demonstrate the resulting speedup through benchmarking. Benchmark setup We used an AWS Graviton3-based c7g.4xl 1014-aws kernel) The ONNX Runtime repo provides inference benchmarking scripts for transformers-based language models. Refer to the ONNX Runtime Benchmarking script for more details. Jammy with 6.5.0-1014-aws

Benchmark 121

Benchmark Scripts Engineering Management 121

Beyond Philosophy

JULY 11, 2019

Many organizations use facial expression analysis on adverts to find out which emotions customers feel at different moments. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.

Consulting 297

Consulting Consulting Benchmark Advertising 297

ChurnZero

NOVEMBER 22, 2021

In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? How to Perform a Top-Down Analysis for Customer-to-CSM Ratio. How to Perform a Bottom-Up Analysis for Customer-to-CSM Ratio. Budgeting Benchmarks: Do They Cause More Harm than Good? Calculating Regular Journey Touchpoints. Not exactly.

Benchmark 98

Benchmark Finance Best practices Sales 98

Comm100

JANUARY 29, 2024

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. These insights offer just a glimpse into the analysis available in the full Live Chat Benchmark Report 2024. Download all the data for free in the link above.

Benchmark 52

Benchmark Wait times Personalization Customer Service 52

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. The power of this approach is evident in our work with industry leaders. Take British Airways, for instance.

Consulting 52

Consulting Consulting Entertainment Benchmark 52

Lumoa

APRIL 3, 2018

“ NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience. If you change the response scale, all the analysis and published literature would be based on 0-10 scale anyway, so your data will become worthless. The real value is in the “WHY”. Is there a reason to do so ?

Benchmark 126

Benchmark Feedback Best practices Metrics 126

Interaction Metrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Use cross-tab analysis to break down valuable feedback into segments. Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use).

Surveys 62

Surveys Benchmark Feedback Metrics 62

AWS Machine Learning

MAY 2, 2024

A common way to select an embedding model (or any model) is to look at public benchmarks; an accepted benchmark for measuring embedding quality is the MTEB leaderboard. The Massive Text Embedding Benchmark (MTEB) evaluates text embedding models across a wide range of tasks and datasets.

Benchmark 116

Benchmark Metrics Enterprise APIs 116

Toister Performance Solutions

MARCH 11, 2021

A report from Benchmark Portal found that agent satisfaction has remained fairly high. About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. Benchmark Portal's last Agent Voices Report was released in 2015.

Contact Center 121

Contact Center Benchmark Surveys Feedback 121

AWS Machine Learning

FEBRUARY 29, 2024

In this experiment, we benchmark ThirdAI’s BOLT engine against TensorFlow 2.11 on the Amazon670k extreme classification benchmark. Note that there is no ThirdAI result on the NVIDIA GPU benchmark because BOLT is designed to run on CPUs. We focus on the DBPedia benchmark, which consists of 14 possible output classes.

Benchmark 115

Benchmark Engineering Technology 115

CX Accelerator

APRIL 1, 2020

Their suite of products and services allow you to truly understand your customer experience through detailed performance analysis and competitor benchmarking, all underpinned by tangible recommendations from real CX experts and the latest in AI and machine learning capabilities. Stuart Whyte is a Founding Director at ImpactSense.

Metrics 182

Metrics Morale Benchmark Government 182

Spearline

FEBRUARY 2, 2021

Audio Analysis. Assure your customers with an independent quality benchmark. Benchmarks will need to be met against a number of test criteria for each country in order to be certified in that country. Audio Analysis. Country-by-country benchmarks on audio quality, connection rates and post-dial delay.

Benchmark 95

Benchmark Telecommunications Engineering Quality management 95

AWS Machine Learning

OCTOBER 5, 2023

We go through several steps, including data preparation, model creation, model performance metric analysis, and optimizing inference based on our analysis. Prepare the data For this analysis, we use the Toxic Comment Classification dataset from Kaggle. For Analysis type , choose Custom classification. Choose Create job.

Benchmark 109

Benchmark Best practices Metrics Government 109

AWS Machine Learning

MARCH 4, 2024

It can navigate open-ended prompts, and novel scenarios with remarkable fluency, including task automation, hypothesis generation, and analysis of charts, graphs, and forecasts. Best-in-class benchmarks – Claude 3 exceeds existing models on standardized evaluations such as math problems, programming exercises, and scientific reasoning.

Benchmark 139

Benchmark Finance Engineering Enterprise 139

ChurnZero

AUGUST 5, 2022

It’s the simplicity of benchmarks that makes them so appealing, but it’s also the very thing that can lead some astray when they are not applied within a proper context. Always consider your company’s size, industry, maturity, mission, customer base, and workplace culture when deciding if a benchmark is fit for use.

Management 98

Management Benchmark Strategic Value Metrics 98

Calabrio

MARCH 22, 2025

Intelligent routing tools go beyond simple call distribution, leveraging sophisticated algorithms and data analysis to connect customers with the most appropriate agent or resource. These tools consider factors like customer history, agent skills, real-time availability, and even sentiment analysis to ensure optimal matching.

Best practices 52

Best practices Contact Center Management Call Center 52