Calabrio

APRIL 8, 2025

Analytics A Guide to Contact Center Sentiment Analysis & Measurement Jump ahead What is Contact Center Sentiment Analysis? How Does Contact Center Sentiment Analysis Work? But to go with their analytics and sentiment analysis tools, teams need the right strategy. What is Contact Center Sentiment Analysis?

Contact Center 52

Contact Center Best practices Coaching Analytics 52

AWS Machine Learning

FEBRUARY 12, 2025

Expert analysis : Data scientists or machine learning engineers analyze the generated reports to derive actionable insights and make informed decisions. category (optional) : This key is used to generate evaluation scores reported by category, helping organize and segment evaluation results for better analysis. 0]}-{datetime.now().strftime('%Y-%m-%d-%H-%M-%S')}"

Metrics 107

Metrics Engineering Benchmark APIs 107

Comm100

APRIL 9, 2021

To help you on this journey, this blog reveals the key financial services and banking metrics from our 2021 Live Chat Benchmark Report , alongside top live chat best practices that will help you to gain your clients’ trust and loyalty. Find out how you can provide the very best client experience with Comm100 Live Chat.

Benchmark 94

Benchmark Best practices Banking Wait times 94

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. Missing key parts of the customer journey?

Best practices 52

Best practices Contact Center Chatbots Call Center 52

AWS Machine Learning

DECEMBER 3, 2024

This complexity hinders quick, accurate data analysis and informed decision-making during critical incidents. NR AI responds by analyzing current performance data and comparing it to historical trends and best practices. New Relic AI initiates a deep dive analysis of monitoring data since the checkout service problems began.

Customer Experience 108

Customer Experience Engineering Enterprise Benchmark 108

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? Business leaders often implement VoC best practices by incorporating Conversation Intelligence platforms into their programs.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. An analysis of factors influencing performance. For SaaS B2B clients, QBR meetings tend to focus on assessing value as measured by KPI performance benchmarks. Generate a report summarizing KPIs benchmarks from the last QBR and progress toward them. Performance analysis.

Best practices 19

Best practices Benchmark Metrics B2B 19

COPC

MAY 31, 2022

has launched its Global Benchmarking Series (GBS). The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. COPC CX Standard & Customer Experience Best Practices?. Implement best practices. COPC CX Standard.

Best practices 101

Best practices Customer Experience outsourcing Consulting 101

AWS Machine Learning

MARCH 14, 2024

You can use few-shot prompting for a variety of tasks, such as sentiment analysis, entity recognition, question answering, translation, and code generation. Their research indicates that zero-shot CoT, using the same single-prompt template, significantly outperforms zero-shot FM performances on diverse benchmark reasoning tasks.

Best practices 137

Best practices Engineering Chatbots Enterprise 137

Beyond Philosophy

APRIL 6, 2016

The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”

Gamification 150

Gamification Benchmark Automotive Wireless 150

CCNG

JULY 11, 2020

Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. But understanding how these data are effectively applied in your unique business context is a complex issue--one that is best achieved through candid dialogue among peers.

CCNG 195

CCNG Benchmark Contact Center Customer Care 195

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. This data provides a benchmark for expected agent behavior, including the interaction with existing APIs, knowledge bases, and guardrails connected with the agent.

Best practices 101

Best practices APIs Metrics Accountability 101

AWS Machine Learning

JANUARY 10, 2023

It provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size.

Best practices 101

Best practices Scripts APIs Metrics 101

AWS Machine Learning

NOVEMBER 15, 2024

Oil and gas data analysis – Before beginning operations at a well a well, an oil and gas company will collect and process a diverse range of data to identify potential reservoirs, assess risks, and optimize drilling strategies. Consider a financial data analysis system. We give more details on that aspect later in this post.

APIs 121

APIs Engineering Chatbots Construction 121

Totango

MARCH 23, 2021

A customer journey analysis helps you improve SaaS client experience and increase retention by optimizing the steps customers take in their relationship with your product and brand. A customer journey analysis identifies what needs to happen at each step in the process in order to deliver satisfaction and avoid dissatisfaction.

Journey mapping 93

Journey mapping SaaS Best practices Benchmark 93

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 99

Best practices APIs Finance Metrics 99

Peter Lavers

FEBRUARY 24, 2015

Once again it is useful to both look internally, capture what really happens already, and look externally (this time for best practice models). However you come by a best practice model with which you are comfortable, your next step should be the familiar approach for gap analysis.

Best practices 162

Best practices Marketing Benchmark Feedback 162

Eptica

OCTOBER 16, 2018

Date: Tuesday, October 16, 2018 Author: Anne Beghin - Project Manager 5 ways of delivering CX reporting best practice. This enables you to benchmark and compare performance and identify team and individual areas for improvement. Categorie(s): Best Practice Optimizing CX with Eptica Published on: October 16, 2018.

Best practices 68

Best practices Average Handle Time Self service Contact Center 68

Amity

NOVEMBER 21, 2016

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

Tethr

AUGUST 31, 2021

In this guide, we’ll cover the basics of that new feature: benchmarking for customer effort. What is benchmarking for customer effort? Benchmarking, by itself, is probably a familiar concept for astute readers. So, what is benchmarking for customer effort? How Tethr’s benchmarking feature works. It’s all science.

Benchmark 69

Benchmark Customer effort Metrics Customer emotions 69

AWS Machine Learning

OCTOBER 5, 2023

We go through several steps, including data preparation, model creation, model performance metric analysis, and optimizing inference based on our analysis. We also go through best practices and optimization techniques during data preparation, model building, and model tuning. Choose Create job to start the analysis job.

Benchmark 126

Benchmark Best practices Metrics Government 126

Customer Relationship Metrics

MAY 12, 2017

Consider that best practices for your quality monitoring form is entirely different from what you have been standing behind. When quality monitoring forms are updated people merely make slight adjustments instead of implement the best practices. What call centers most often possess are common practices, not the best.

Best practices 62

Best practices Call Center Inbound sales First call resolution 62

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. The power of this approach is evident in our work with industry leaders. Take British Airways, for instance.

Consulting 52

Consulting Consulting Entertainment Benchmark 52

AWS Machine Learning

MAY 3, 2023

wheels and set the previously mentioned environment variables # Clone PyTorch benchmark repo git clone [link] # Setup Resnet50 benchmark cd benchmark python3 install.py With Inference Recommender, you can find the real-time inference endpoint that delivers the best performance at the lowest cost for a given ML model.

Benchmark 110

Benchmark Best practices Scripts Management 110

Interaction Metrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Use cross-tab analysis to break down valuable feedback into segments. Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use).

Surveys 62

Surveys Benchmark Feedback Metrics 62

Lumoa

APRIL 3, 2018

“ NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience. Best practices of NPS collection Here we've collected the best practices, tips and most common problems our customers come across when implementing and, later, using NPS. Is there a reason to do so ?

Benchmark 126

Benchmark Feedback Best practices Metrics 126

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld. Platform – A central platform such as Amazon SageMaker for creation, training, and deployment.

Government 134

Government Best practices Benchmark Metrics 134

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 141

Best practices Benchmark Transportation Engineering 141

Calabrio

APRIL 23, 2025

By converting raw, unorganized customer interactions into structured, searchable data, Conversation Intelligence empowers deeper analysis and faster action to help contact centers listen more intelligently, act more purposefully, and improve more rapidly. Set measurable targets aligned to performance standards and internal benchmarks.

Contact Center 52

Contact Center Coaching Engineering Analytics 52

AWS Machine Learning

NOVEMBER 19, 2024

In this session, learn best practices for effectively adopting generative AI in your organization. This session covers best practices for a responsible evaluation. Learn how to harness the power of AWS AI chips to create intelligent systems that understand and process text, images, and video.

APIs 110

APIs Enterprise Best practices Government 110

ChurnZero

NOVEMBER 22, 2021

In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? How to Perform a Top-Down Analysis for Customer-to-CSM Ratio. How to Perform a Bottom-Up Analysis for Customer-to-CSM Ratio. Customer Success Budgeting Best Practices and Lessons Learned. Calculating Regular Journey Touchpoints.

Benchmark 98

Benchmark Finance Best practices Sales 98

JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Of course, the task is far from easy but with the right tools and best practices, it is achievable. Here are 11 customer service best practices for superior support to turn your team from reps to #SuperReps. .

Best practices 52

Best practices Customer Support voip Coaching 52

AWS Machine Learning

MAY 10, 2023

We cover computer vision (CV), natural language processing (NLP), classification, and ranking scenarios for models and ml.c6g, ml.c7g, ml.c5, and ml.c6i SageMaker instances for benchmarking. You can use the sample notebook to run the benchmarks and reproduce the results. For more details, refer to the GitHub repo.

Benchmark 102

Benchmark Best practices Engineering Scripts 102

AWS Machine Learning

JUNE 11, 2024

The diverse and rich database of models brings unique challenges for choosing the most efficient deployment infrastructure that gives the best latency and performance. First, we had to experiment and benchmark in order to determine that Graviton3 was indeed the right solution for us.

Engineering 121

Engineering Benchmark Accountability Best practices 121

COPC

MAY 31, 2022

has launched its Global Benchmarking Series (GBS). The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. COPC CX Standard & Best Practices?. The committee comprises some of the world’s largest brands. A COPC Inc.

Best practices 52

Best practices outsourcing Consulting Consulting 52

Lumoa

JANUARY 31, 2023

Leaders in a variety of business industries use NPS , which makes NPS a great benchmarking tool. At the same time, it’s also an industry-standard metric, which means you could benchmark the results. Modern technologies have made feedback analysis a very simple process. The best practices include: Act on time.

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165