Tenfold - Contact Center Blog

DECEMBER 28, 2017

Because all calls are screened quickly, trends–both negative and positive–can be discovered quickly and adjustments can be made in an efficient manner. AI tools like speech analysis and chat bots can assist the customer improving productivity in call centers. Call logs are automatically entered into the CRM itself.

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call center workforce Call Center Technology Management 54

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Localization features and international calling. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

JustCall

APRIL 13, 2023

Perform a needs analysis first. Real-time conversational insights allow agents to course correctly during live calls. Cons Great connection and next to zero dropped calls. The price doesn’t only reflect how equipped a solution is but also the quality of output and utility it aims to provide the business. Outreach Clari 1.

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Coaching CRM Sales Analytics 10

aircall

DECEMBER 6, 2016

Virtual phone systems offer real-time monitoring and call recording in a much more accessible way. Data analysis is no longer reserved for large firms with dedicated departments. Even without expertise in data analysis, you can benefit from the monitoring software included with many virtual business phone services.

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voip Consulting Consulting Call Logging 48

JustCall

FEBRUARY 28, 2024

Call recording: Useful for training purposes and improving staff performance. Local presence: Displays a local area code to the people being called, enhancing the likelihood of call acceptance. Dynamic scripts and video calling: Offers customizable scripts for smoother conversations and the ability to conduct video calls.

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Real estate CRM Sales Analytics 52

JustCall

APRIL 12, 2023

No native conversation intelligence features Customization is available with customized working hours, phone numbers, outbound caller IDs, call greetings, and more Customization is available for a few features Real-time call transcriptions and prompts to help agents navigate calls effectively.

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Real estate Interactive Voice Response CRM Call Center 52

JustCall

APRIL 12, 2023

JustCall While both Gong and JustCall offer features like AI-based call scoring, automated call scoring, and competitor intelligence, the latter offers additional features unavailable in Gong software. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

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voip APIs CRM Enterprise 52

JustCall

MARCH 29, 2022

But, tracking its effectiveness requires a thorough analysis of call center metrics. Agents’ daily call activities form an inevitable part of assessing their overall performance. Measuring call volumes and missed calls, as well as the duration of each call, gives you a good picture of your performance.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Calabrio

MARCH 27, 2025

Capture 100% of Your Interactions with Conversation Intelligence The combination of reliable call center recording solutions and interaction analytics software helps you track AHT on every call, instantly flagging low-performance scores. That means you can pick and choose where to manually review calls, saving you time.

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Average Handle Time Best practices Contact Center Metrics 52

3CLogic

JULY 14, 2020

Today, only 1-2% of recorded voice calls are analyzed by the average contact center, leaving hundreds of thousands of minutes of data untouched. That’s because an analysis of every single call by hand – a process that can take up to a half hour per call – would be a waste of time and resources. What is Voice AI?

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Analytics Call Center First call resolution Coaching 96

JustCall

FEBRUARY 13, 2023

An in-house sales center also allows you to modify your sales strategy based on real-time analysis from customer interaction. A key benefit of call centers is allowing businesses to expand their reach. You can allot call disposition codes based on the call outcomes and then trigger SMS campaigns.

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Sales Call Center Interactive Voice Response CRM 52