JustCall

FEBRUARY 28, 2024

Call recording: Useful for training purposes and improving staff performance. Local presence: Displays a local area code to the people being called, enhancing the likelihood of call acceptance. Dynamic scripts and video calling: Offers customizable scripts for smoother conversations and the ability to conduct video calls.

Real estate 52

Real estate CRM Sales Analytics 52

aircall

DECEMBER 6, 2016

Virtual phone systems offer real-time monitoring and call recording in a much more accessible way. Data analysis is no longer reserved for large firms with dedicated departments. Even without expertise in data analysis, you can benefit from the monitoring software included with many virtual business phone services.

voip 48

voip Consulting Consulting Call Logging 48

JustCall

APRIL 12, 2023

JustCall While both Gong and JustCall offer features like AI-based call scoring, automated call scoring, and competitor intelligence, the latter offers additional features unavailable in Gong software. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MARCH 29, 2022

But, tracking its effectiveness requires a thorough analysis of call center metrics. Agents’ daily call activities form an inevitable part of assessing their overall performance. Measuring call volumes and missed calls, as well as the duration of each call, gives you a good picture of your performance.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

3CLogic

JULY 14, 2020

Today, only 1-2% of recorded voice calls are analyzed by the average contact center, leaving hundreds of thousands of minutes of data untouched. That’s because an analysis of every single call by hand – a process that can take up to a half hour per call – would be a waste of time and resources. What is Voice AI?

Analytics 96

Analytics Call Center First call resolution Coaching 96

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Because all calls are screened quickly, trends–both negative and positive–can be discovered quickly and adjustments can be made in an efficient manner. AI tools like speech analysis and chat bots can assist the customer improving productivity in call centers. Call logs are automatically entered into the CRM itself.

call center workforce 54

call center workforce Call Center Technology Management 54

JustCall

APRIL 12, 2023

No native conversation intelligence features Customization is available with customized working hours, phone numbers, outbound caller IDs, call greetings, and more Customization is available for a few features Real-time call transcriptions and prompts to help agents navigate calls effectively.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

DECEMBER 23, 2022

Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail , call transfer, and call logs.

voip 52

voip APIs CRM Enterprise 52

AWS Machine Learning

SEPTEMBER 11, 2024

Amazon Bedrock Amazon Q Developer Amazon Q Business Root cause analysis Maintenance tasks code generation Standard operating procedure Knowledge base creation Increase productivity and efficiency Organization policy and procedure Recurring reporting. Customer experience and sentiment analysis Outbound support case generation.

Technology 82

Technology Engineering contact center solutions Scripts 82

JustCall

FEBRUARY 13, 2023

An in-house sales center also allows you to modify your sales strategy based on real-time analysis from customer interaction. A key benefit of call centers is allowing businesses to expand their reach. You can allot call disposition codes based on the call outcomes and then trigger SMS campaigns.

Sales 52

Sales Call Center Interactive Voice Response CRM 52