ShepHyken

AUGUST 19, 2022

In their recent survey of over 560 agents, they found that agents who stray from their prescribed call scripts are happier in their jobs overall. A deeper dive into this finding reveals that agents most often deviate from their scripts because they want to improvise based on the customer’s needs.

Scripts 202

Scripts Customer Experience Employee engagement Best practices 202

JivoChat

JUNE 13, 2022

Templates, R scripts, Tooltips. If you are looking for getting insights into your business through data analysis, the Complete Introduction to Microsoft Power BI course will help you with that. With the Advanced DAX for Microsoft Power BI desktop, you will become an expert in this area, and develop essential data analysis skills.

Analytics 75

Analytics Scripts Engineering Best practices 75

NobelBiz

DECEMBER 8, 2020

The first step toward running a successful campaign starts with creating a good outbound call script. The purpose behind outbound call scripts No matter who your prospects really are, one thing is certain. Hence the need for an outbound call script that follows certain golden rules. They will always impose a time limit.

Scripts 52

Scripts B2C Morale Sales 52

Balto

JUNE 28, 2022

New report uncovers key script adherence insights, makes case for an anti-script approach for better call outcomes. Louis, MO — Balto’s Conversation Excellence Lab has released a new report challenging the role of call scripts in the contact center. 64% of agents identified something they would like to change in their scripts.

Scripts 52

Scripts Contact Center Coaching Surveys 52

Maru Group

OCTOBER 1, 2020

It is less common, but no less important, to think about how biases and heuristics influence our analysis and the insights we generate. One meta-analysis of investigations into the link between cognitive bias and misdiagnosis found cognitive bias to be implicated in, depending upon which study you looked at, between 37% and 77% of cases.

Morale 52

Morale Education Feedback Scripts 52

CSM Magazine

NOVEMBER 28, 2019

CENTRIC has incorporated Nemesysco core QA7 and Layered Voice Analysis (LVA) technologies in its Deep SEA emotion detection and analysis service. The Deep SEA emotion detection and analysis service, which is enable by Nemesysco’s technologies, provides users with real-time indications of the current emotional state of callers.

Call Center 52

Call Center Technology outsourcing Upselling 52

Balto

JULY 26, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, has launched the Balto Real-Time Index , a new tool that collates trends, insights, and in-depth analysis for contact centers. ” The Balto Index is available for free and updated on a quarterly basis for continual trend tracking and analysis.

Contact Center 52

Contact Center Real estate Healthcare Scripts 52

AWS Machine Learning

MAY 15, 2024

1014-aws kernel) The ONNX Runtime repo provides inference benchmarking scripts for transformers-based language models. The scripts support a wide range of models, frameworks, and formats. Refer to the ONNX Runtime Benchmarking script for more details. 4xl instance Region: us-west-2 AMI: ami-0a24e6e101933d294 (Ubuntu 22.04/Jammy

Benchmark 120

Benchmark Scripts Engineering Management 120

AWS Machine Learning

MAY 31, 2024

By bridging the gap between raw genetic data and actionable knowledge, genomic language models hold immense promise for various industries and research areas, including whole-genome analysis , delivered care , pharmaceuticals , and agriculture. Training on SageMaker We use PyTorch and Amazon SageMaker script mode to train this model.

Biotechnology 93

Biotechnology Scripts Healthcare APIs 93

CCNG

AUGUST 28, 2024

Here are the top trends to watch: AI-Powered Speech and Sentiment Analysis: Sophisticated speech and sentiment analysis, powered by AI, is becoming crucial in contact center automation. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

ChurnZero

MARCH 10, 2023

Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company]. Content analysis – Summarize this customer call transcript in 350 words.

Scripts 98

Scripts Accountability Feedback Marketing 98

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 110

Scripts Big data Engineering SaaS 110

AWS Machine Learning

JUNE 16, 2023

Through the collection, correlation and analysis of driver record, telematics, corporate and other sensor data, SambaSafety not only helps employers better enforce safety policies and reduce claims, but also helps insurers make informed underwriting decisions and background screeners perform accurate, efficient pre–hire checks.

Scripts 85

Scripts Engineering Accountability Consulting 85

ChurnZero

MARCH 10, 2023

Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company]. Content analysis – Summarize this customer call transcript in 350 words.

Scripts 75

Scripts Accountability Feedback Marketing 75

Fonolo

MARCH 16, 2023

Measuring Customer Satisfaction The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too. Industry experts are excited about sentiment analysis, which is a score that reflects a customer’s feelings about the customer service they’ve received.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

AWS Machine Learning

MARCH 6, 2024

In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. save_to_disk(test_s3_uri) Create a training script SageMaker script mode allows you to run your custom training code in optimized machine learning (ML) framework containers managed by AWS.

Scripts 105

Scripts Biotechnology Healthcare Accountability 105

AWS Machine Learning

JULY 25, 2024

Accelerate research and analysis – Instead of manually searching through SharePoint documents, users can use Amazon Q to quickly find relevant information, summaries, and insights to support their research and decision-making. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 92

Scripts APIs Engineering Enterprise 92

CSM Magazine

MAY 2, 2024

Beyond continuous agent development, leaders gain visibility into the content of customer calls, providing trend analysis and a clear view into the voice of the customer. ” Hundreds of global enterprises trust Zenarate AI Coach to develop confident, top-performing customer-facing teams.

Gamification 52

Gamification Coaching Scripts SaaS 52

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 98

Scripts Best practices Accountability Engineering 98

Integrity Solutions

SEPTEMBER 23, 2024

To address this problem, you take a number of steps: Provide them with more strategic analysis of their opponents before games, including data on the other players’ weakest shots over the course of a game, broken down to include factors such as temperature at game time, shot selection under stress and average racquet velocity during each set.

Sales 101

Sales Coaching Telecommunications Accountability 101

AWS Machine Learning

JANUARY 16, 2024

This analysis empowers users to make informed decisions when integrating Whisper models into their specific use cases and systems. Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. For more information, you can check this link.

Scripts 113

Scripts Metrics Best practices Accountability 113

Global Response

MARCH 20, 2023

Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? Agents typically have the best insight into common customer complaints and problems, and may have recommendations for the most effective solutions or scripts. Check QA logs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

JustCall

SEPTEMBER 8, 2023

Generative AI, sentiment analysis , and other such advanced functionalities have been instrumental in improving the way we work. Equip your agents with the AI capabilities of Tone analysis and Rephraser to craft on-point and impactful customer messages. As a part of the launch, we also introduced several new advanced AI capabilities.

Coaching 52

Coaching Scripts Analytics Sales 52

CSM Magazine

APRIL 9, 2024

Performance Analysis : Metrics such as throughput, cycle time, and resource utilization are essential for process optimization. Proper data extraction and preprocessing are critical for accurate analysis. Conformance Checking and Performance Analysis Conformance checking ensures that executed processes adhere to expected models.

Construction 52

Construction Scripts Metrics 52

AWS Machine Learning

MARCH 8, 2023

Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. A Python script to connect to Secrets Manager to retrieve Snowflake credentials. All code for this post is available in the GitHub repo.

Scripts 118

Scripts Accountability Enterprise Management 118

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. Here are three areas that your organization should review during your regular competitor analysis: Mystery Shopping. Or that too many customers are dissatisfied with your service?

Customer Service 192

Customer Service Advertising Scripts Feedback 192

Contact Center Pipeline

SEPTEMBER 29, 2021

While the expectations are that all agents will adhere to call scripts, manage conflicts and comply with regulations while treating customers with empathy, how do you make sure? […].

Scripts 147

Scripts Contact Center Management Technology 147

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Implement group-based security for dashboard and analysis access control.

Management 122

Management APIs Engineering Government 122

JustCall

SEPTEMBER 26, 2024

Have better conversations : Your sales managers can guide reps on calls with AI-powered scripts and suggestions for objection handling. Sales leaders can quickly spot rep performance trends with real-time reports, and scale up coaching by leveraging AI-powered call scoring, customer sentiment tracking, and key moment analysis.

Sales 52

Sales Coaching CRM Scripts 52

LiveChat

MAY 12, 2017

Same as the process in your company, as well as the scripts in customer service , they both should be no more than just guidelines which you follow and react the moment something is not working correctly. Do you always have to follow the script? How to avoid scripted conversations? How to avoid scripted talk on chat?

Scripts 44

Scripts Customer Service Personalization Surveys 44

AWS Machine Learning

OCTOBER 14, 2024

Simple deployment with AWS CloudFormation To deploy the solution, we provide a simple shell script called deploy.sh, which can be used to deploy the end-to-end solution in different Regions. This script can be acquired directly from Amazon S3 using aws s3 cp s3://aws-blogs-artifacts-public/artifacts/ML-16363/deploy.sh. seconds.

Chatbots 112

Chatbots APIs Engineering Healthcare 112

JivoChat

JUNE 12, 2022

Cross-site scripting vulnerabilities . The course will teach you how to set up a hacking lab, perform advanced scanning of an entire network, code your own advanced backdoor, bypass firewalls and intrusion detection systems with advanced scanning, and perform vulnerability analysis. . Vulnerability analysis. Wireshark Analysis.

Wireless 75

Wireless Scripts Engineering Best practices 75

JivoChat

JANUARY 31, 2023

There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow. Data Analysis Masterclass With the Data Analysis Masterclass, you will learn basic formatting in Excel, string functions in SQL, and how to connect Python and MySQL.

Analytics 75

Analytics APIs Big data Scripts 75

AWS Machine Learning

SEPTEMBER 28, 2022

You can perform data analysis, train your models, and test them using your own algorithms or use SageMaker-provided ML algorithms that are optimized to run efficiently against large datasets spread across multiple machines. Prepare your trained model and inference script. pth,pkl, and so on) and an inference script.

Scripts 80

Scripts APIs Engineering Consulting 80

DMG Consulting

AUGUST 10, 2023

Based on the real-time data analysis and/or client-defined rules, the application presents agents with the most appropriate responses to share, actions to take, or offers to make to the customer. Like what you’re reading?

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

Hodusoft

JULY 19, 2023

Call Scripts and Knowledge Base : The Software includes a call script tool and knowledge base that provide access to pre-defined scripts, FAQs, and information archives to help agents respond to customer inquiries accurately and consistently.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98