Callminer

NOVEMBER 6, 2018

But something as commonplace as a call center script can also be a source of annoyance. Over one in five consumers said call center staff that work to a script that means they ask silly questions which have no relation to the conversation, can be enough to make them switch.

Scripts 186

Scripts Call Center Call center experience Contact Center 186

AWS Machine Learning

JULY 11, 2024

To address these specific needs within SageMaker Studio, this post shows you how to extend Amazon SageMaker Distribution with additional dependencies to create a custom container image tailored for geospatial analysis.

Engineering 115

Engineering Transportation Analytics Management 115

AWS Machine Learning

FEBRUARY 13, 2023

In this post, we enable the provisioning of different components required for performing log analysis using Amazon SageMaker on AWS DeepRacer via AWS CDK constructs. This is where advanced log analysis comes into play. The unit tests are located in DeepRacer/test/deep_racer.test.ts

Scripts 77

Scripts Best practices Transportation Construction 77

AWS Machine Learning

JULY 29, 2022

Amazon Comprehend is a fully managed service that can perform NLP tasks like custom entity recognition, topic modelling, sentiment analysis and more to extract insights from data without the need of any prior ML experience. Build your training script for the Hugging Face SageMaker estimator. return tokenized_dataset. to(device).

Scripts 91

Scripts APIs Big data Engineering 91

AWS Machine Learning

APRIL 3, 2023

In this post, we demonstrate how to create this counterfactual analysis using Amazon SageMaker JumpStart solutions. A few steps are required to build a Bayesian networks model (with CausalNex ) before we can use it for counterfactual and interventional analysis. For further details, refer to the feature extraction script.

Calibration 90

Calibration Engineering Scripts Accountability 90

JivoChat

JUNE 13, 2022

Templates, R scripts, Tooltips. If you are looking for getting insights into your business through data analysis, the Complete Introduction to Microsoft Power BI course will help you with that. With the Advanced DAX for Microsoft Power BI desktop, you will become an expert in this area, and develop essential data analysis skills.

Analytics 75

Analytics Scripts Best practices Engineering 75

AWS Machine Learning

MARCH 2, 2023

Financial market participants are faced with an overload of information that influences their decisions, and sentiment analysis stands out as a useful tool to help separate out the relevant and meaningful facts and figures. script will create the VPC, subnets, auto scaling groups, the EKS cluster, its nodes, and any other necessary resources.

Scripts 80

Scripts Engineering Metrics Transportation 80

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 121

Engineering Scripts Metrics APIs 121

Callminer

SEPTEMBER 14, 2020

Bottom Line: The optimal role of a business analyst in call center operations is to improve the customer service experience by optimizing operations through trend and data analysis and identifying and implementing strategies based on the data to improve efficiencies within the call center. Andrew Tillery. MAPCommInc. Lynn Hope Thomas.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

MAY 15, 2024

1014-aws kernel) The ONNX Runtime repo provides inference benchmarking scripts for transformers-based language models. The scripts support a wide range of models, frameworks, and formats. Refer to the ONNX Runtime Benchmarking script for more details. 4xl instance Region: us-west-2 AMI: ami-0a24e6e101933d294 (Ubuntu 22.04/Jammy

Benchmark 124

Benchmark Scripts Engineering Management 124

Callminer

MAY 17, 2018

Some businesses utilize scripts for their call center agents. Scripts are a valuable tool because they outline what an agent should be saying to customers, but they are sometimes too rigid to see the benefits. Speech analytics can also be used to uncover additional routing criteria based on trends and root cause analysis.

Interactive Voice Response 159

Interactive Voice Response First call resolution Scripts Call Center 159

Callminer

NOVEMBER 25, 2019

Streamline your agents’ call scripts for better first call close results. The best way to improve this KPI is by providing your sales reps/agents with a well thought out guided script that will not only help build your agents’ confidence, but will also guide them through the success-proven process of a sales call.”

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

AWS Machine Learning

NOVEMBER 1, 2022

Additionally, we won’t be able to make an informed decision post-analysis of those insights prior to building the ML models. The data flow recipe consists of preprocessing steps along with a bias report, multicollinearity report, and model quality analysis. Create a healthcare folder in the bucket you named via your AWS CDK script.

Engineering 94

Engineering APIs Accountability industry solution 94

Fonolo

MARCH 16, 2023

Measuring Customer Satisfaction The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too. Industry experts are excited about sentiment analysis, which is a score that reflects a customer’s feelings about the customer service they’ve received.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

CCNG

AUGUST 28, 2024

Here are the top trends to watch: AI-Powered Speech and Sentiment Analysis: Sophisticated speech and sentiment analysis, powered by AI, is becoming crucial in contact center automation. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 111

Contact Center Scripts Interactive Voice Response contact center solutions 111

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Instead of communicating to your team something like, ‘We’re changing the script starting Tuesday. just to get their thoughts.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 122

Scripts APIs Engineering industry standards 122

Contact Center Pipeline

SEPTEMBER 29, 2021

While the expectations are that all agents will adhere to call scripts, manage conflicts and comply with regulations while treating customers with empathy, how do you make sure? […].

Scripts 147

Scripts Contact Center Management Technology 147

AWS Machine Learning

MAY 31, 2024

By bridging the gap between raw genetic data and actionable knowledge, genomic language models hold immense promise for various industries and research areas, including whole-genome analysis , delivered care , pharmaceuticals , and agriculture. Training on SageMaker We use PyTorch and Amazon SageMaker script mode to train this model.

Biotechnology 101

Biotechnology Scripts Healthcare APIs 101

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 116

Scripts Big data Engineering SaaS 116

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

Scripts 110

Scripts Engineering Metrics Best practices 110

AWS Machine Learning

APRIL 26, 2024

user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. If your file uses different column names, you'll need to adjust the script accordingly.

Transportation 116

Transportation Scripts Accountability Benchmark 116

ChurnZero

MARCH 10, 2023

Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company]. Content analysis – Summarize this customer call transcript in 350 words.

Scripts 98

Scripts Accountability Feedback Marketing 98

AWS Machine Learning

MARCH 8, 2023

Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. A Python script to connect to Secrets Manager to retrieve Snowflake credentials. All code for this post is available in the GitHub repo.

Scripts 122

Scripts Accountability Enterprise Management 122

AWS Machine Learning

MARCH 6, 2024

In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. save_to_disk(test_s3_uri) Create a training script SageMaker script mode allows you to run your custom training code in optimized machine learning (ML) framework containers managed by AWS.

Scripts 111

Scripts Biotechnology Healthcare Accountability 111

AWS Machine Learning

MAY 29, 2024

LMMs have the potential to profoundly impact various industries, such as healthcare, business analysis, autonomous driving, and so on. Without this fine-grained visual understanding, the language model is constrained to more superficial, high-level analysis and generation capabilities related to images.

Scripts 119

Scripts Healthcare Metrics Finance 119

AWS Machine Learning

JULY 17, 2024

Ingesting data for support cases, Trusted Advisor checks, and AWS Health notifications into Amazon Q Business enables interactions through natural language conversations, sentiment analysis, and root cause analysis without needing to fully understand the underlying data models or schemas. Synchronize the data source to index the data.

Scripts 112

Scripts APIs Enterprise Accountability 112

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Rekognition supports adding image and video analysis to your applications. With the IAM permissions configured, you can run the notebook in SageMaker with access to Amazon Rekognition for the video analysis. OpenCv is an open source library with over 250 algorithms for computer vision analysis. See the following figure.

APIs 122

APIs Scripts Technology Accountability 122

AWS Machine Learning

JANUARY 16, 2024

This analysis empowers users to make informed decisions when integrating Whisper models into their specific use cases and systems. Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. For more information, you can check this link.

Scripts 116

Scripts Metrics Best practices Accountability 116

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). The evaluation step uses the evaluation script as a code entry.

Scripts 117

Scripts Engineering Metrics Big data 117

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Implement group-based security for dashboard and analysis access control.

Management 126

Management APIs Engineering Government 126

AWS Machine Learning

JUNE 16, 2023

Through the collection, correlation and analysis of driver record, telematics, corporate and other sensor data, SambaSafety not only helps employers better enforce safety policies and reduce claims, but also helps insurers make informed underwriting decisions and background screeners perform accurate, efficient pre–hire checks.

Scripts 92

Scripts Engineering Accountability Consulting 92

CCNG

JUNE 5, 2024

To help them, you could provide a list of suggested questions and topics, but try to avoid sounding scripted. Trend Analysis. Some leaders are more comfortable with this type of interaction, but all leaders should be able to engage in conversation with your customers.

Surveys 195

Surveys Construction CCNG Feedback 195

AWS Machine Learning

FEBRUARY 8, 2024

shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data. shell script to deploy the emulated customer resources defined in the bedrock-insurance-agent.yml CloudFormation template.

APIs 132

APIs Scripts Enterprise Management 132