AWS Machine Learning

MARCH 6, 2025

draw_mermaid_png( draw_method=MermaidDrawMethod.API ) ) ) The following diagram illustrates these steps: Results and analysis To demonstrate the versatility of our Multi-Agent City Information System, we run it for three different cities: Tampa, Philadelphia, and New York. Each example showcases different aspects of the systems functionality.

APIs 92

APIs Scripts Enterprise Management 92

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. Here are three areas that your organization should review during your regular competitor analysis: Mystery Shopping. Or that too many customers are dissatisfied with your service?

Customer Service 192

Customer Service Advertising Scripts Feedback 192

Callminer

MAY 29, 2019

To perform trend analysis, you need to be able to analyse and score 100% of your call recordings. Agents testing this path can be scored against adherence to the desired script or their ability to identify language which indicates a willingness to buy. Identifying customer trends and sales opportunities. Ensuring compliance.

Contact Center 223

Contact Center Coaching Analytics Call Center 223

AWS Machine Learning

FEBRUARY 13, 2023

In this post, we enable the provisioning of different components required for performing log analysis using Amazon SageMaker on AWS DeepRacer via AWS CDK constructs. This is where advanced log analysis comes into play. The unit tests are located in DeepRacer/test/deep_racer.test.ts

Scripts 89

Scripts Best practices Transportation Construction 89

Callminer

NOVEMBER 6, 2018

But something as commonplace as a call center script can also be a source of annoyance. Over one in five consumers said call center staff that work to a script that means they ask silly questions which have no relation to the conversation, can be enough to make them switch.

Scripts 186

Scripts Call Center Call center experience Contact Center 186

OctopusTech

JANUARY 20, 2025

In the case of a call center, you will mark the performance of the agents against key performance indicators like script compliance and customer service. The goal of QA in any call center is to maintain high levels of service quality, ensure agents adhere to company policies and scripts, and identify areas of improvement.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

AWS Machine Learning

JULY 11, 2024

To address these specific needs within SageMaker Studio, this post shows you how to extend Amazon SageMaker Distribution with additional dependencies to create a custom container image tailored for geospatial analysis.

Engineering 118

Engineering Transportation Analytics Management 118

AWS Machine Learning

JULY 29, 2022

Amazon Comprehend is a fully managed service that can perform NLP tasks like custom entity recognition, topic modelling, sentiment analysis and more to extract insights from data without the need of any prior ML experience. Build your training script for the Hugging Face SageMaker estimator. return tokenized_dataset. to(device).

Scripts 97

Scripts APIs Big data Engineering 97

AWS Machine Learning

APRIL 3, 2023

In this post, we demonstrate how to create this counterfactual analysis using Amazon SageMaker JumpStart solutions. A few steps are required to build a Bayesian networks model (with CausalNex ) before we can use it for counterfactual and interventional analysis. For further details, refer to the feature extraction script.

Calibration 97

Calibration Engineering Scripts Accountability 97

AWS Machine Learning

MARCH 2, 2023

Financial market participants are faced with an overload of information that influences their decisions, and sentiment analysis stands out as a useful tool to help separate out the relevant and meaningful facts and figures. script will create the VPC, subnets, auto scaling groups, the EKS cluster, its nodes, and any other necessary resources.

Scripts 91

Scripts Engineering Metrics Transportation 91

Calabrio

MARCH 5, 2025

Quality monitoring helps standardize interactions, ensuring adherence to scripts, compliance with regulations, and consistent brand messaging. It also includes empowering call center agents with effective training, strong scripts, and targeted coaching. This leads to a more predictableand satisfyingcustomer experience.

Best practices 52

Best practices Coaching Scripts Contact Center 52

JivoChat

JUNE 13, 2022

Templates, R scripts, Tooltips. If you are looking for getting insights into your business through data analysis, the Complete Introduction to Microsoft Power BI course will help you with that. With the Advanced DAX for Microsoft Power BI desktop, you will become an expert in this area, and develop essential data analysis skills.

Analytics 75

Analytics Scripts Best practices Engineering 75

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 127

Engineering Scripts Metrics APIs 127

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. Amazon DataZone plays a crucial role in maintaining data lineage information, enabling traceability and impact analysis of data transformations across the organization.

Government 94

Government Banking Accountability Engineering 94

AWS Machine Learning

MAY 15, 2024

1014-aws kernel) The ONNX Runtime repo provides inference benchmarking scripts for transformers-based language models. The scripts support a wide range of models, frameworks, and formats. Refer to the ONNX Runtime Benchmarking script for more details. 4xl instance Region: us-west-2 AMI: ami-0a24e6e101933d294 (Ubuntu 22.04/Jammy

Benchmark 130

Benchmark Scripts Engineering Management 130

Callminer

SEPTEMBER 14, 2020

Bottom Line: The optimal role of a business analyst in call center operations is to improve the customer service experience by optimizing operations through trend and data analysis and identifying and implementing strategies based on the data to improve efficiencies within the call center. Andrew Tillery. MAPCommInc. Lynn Hope Thomas.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

NOVEMBER 1, 2022

Additionally, we won’t be able to make an informed decision post-analysis of those insights prior to building the ML models. The data flow recipe consists of preprocessing steps along with a bias report, multicollinearity report, and model quality analysis. Create a healthcare folder in the bucket you named via your AWS CDK script.

Engineering 98

Engineering APIs Accountability industry solution 98

Callminer

MAY 17, 2018

Some businesses utilize scripts for their call center agents. Scripts are a valuable tool because they outline what an agent should be saying to customers, but they are sometimes too rigid to see the benefits. Speech analytics can also be used to uncover additional routing criteria based on trends and root cause analysis.

Interactive Voice Response 159

Interactive Voice Response First call resolution Scripts Call Center 159

Callminer

NOVEMBER 25, 2019

Streamline your agents’ call scripts for better first call close results. The best way to improve this KPI is by providing your sales reps/agents with a well thought out guided script that will not only help build your agents’ confidence, but will also guide them through the success-proven process of a sales call.”

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 131

Scripts APIs Engineering industry standards 131

Fonolo

MARCH 16, 2023

Measuring Customer Satisfaction The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too. Industry experts are excited about sentiment analysis, which is a score that reflects a customer’s feelings about the customer service they’ve received.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

CCNG

AUGUST 28, 2024

Here are the top trends to watch: AI-Powered Speech and Sentiment Analysis: Sophisticated speech and sentiment analysis, powered by AI, is becoming crucial in contact center automation. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. To use Amazon Bedrock, make sure you are using SageMaker Canvas in the Region where Amazon Bedrock is supported.

Contact Center 114

Contact Center Scripts Interactive Voice Response contact center solutions 114

Calabrio

MARCH 5, 2025

The term may also refer to CX analytics tools or types of CX analytics platforms , which are designed to collect and visualize CX data, as well as accelerate analysis. Data Collection: Gathering Comprehensive CX Data The foundation of effective customer experience analysis lies in gathering data from a multitude of customer touchpoints.

Analytics 52

Analytics Customer Experience Agent Empowerment Contact Center 52

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. I often call reps to my office to ask their opinions on new systems, scripts, processes, etc. Instead of communicating to your team something like, ‘We’re changing the script starting Tuesday. just to get their thoughts.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

MAY 31, 2024

By bridging the gap between raw genetic data and actionable knowledge, genomic language models hold immense promise for various industries and research areas, including whole-genome analysis , delivered care , pharmaceuticals , and agriculture. Training on SageMaker We use PyTorch and Amazon SageMaker script mode to train this model.

Biotechnology 104

Biotechnology Scripts Healthcare APIs 104

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 121

Scripts Big data Engineering SaaS 121

AWS Machine Learning

APRIL 26, 2024

user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. If your file uses different column names, you'll need to adjust the script accordingly.

Transportation 123

Transportation Scripts Accountability Benchmark 123

Contact Center Pipeline

SEPTEMBER 29, 2021

While the expectations are that all agents will adhere to call scripts, manage conflicts and comply with regulations while treating customers with empathy, how do you make sure? […].

Scripts 147

Scripts Contact Center Management Technology 147

Balto

JANUARY 6, 2025

Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Text Analysis: Use Qualtrics text analysis capabilities to get deeper insights about survey responses.

Call Center 52

Call Center Coaching Surveys Contact Center 52

CSM Magazine

MARCH 14, 2025

Encourage team members to use templates or scripts for common queries but give them room to personalize responses. Problem-Solving A good coach teaches problem analysis: identifying the root cause and creating effective solutions. Speaking in a positive and empathetic tone, even in challenging situations.

Coaching 52

Coaching Customer Service Construction Feedback 52

CSM Magazine

FEBRUARY 5, 2025

Predictive Analytics and Sentiment Analysis AI algorithms analyze customer behavior , feedback, and conversations to understand sentiment and predict future needs. How It Works : Sentiment analysis monitors emotions in real-time, allowing agents to adjust their tone and approach.

Contact Center 52

Contact Center Chatbots Analytics Airlines 52

ChurnZero

MARCH 10, 2023

Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company]. Content analysis – Summarize this customer call transcript in 350 words.

Scripts 98

Scripts Accountability Feedback Marketing 98

AWS Machine Learning

MAY 29, 2024

LMMs have the potential to profoundly impact various industries, such as healthcare, business analysis, autonomous driving, and so on. Without this fine-grained visual understanding, the language model is constrained to more superficial, high-level analysis and generation capabilities related to images.

Scripts 127

Scripts Healthcare Metrics Finance 127

AWS Machine Learning

JULY 17, 2024

Ingesting data for support cases, Trusted Advisor checks, and AWS Health notifications into Amazon Q Business enables interactions through natural language conversations, sentiment analysis, and root cause analysis without needing to fully understand the underlying data models or schemas. Synchronize the data source to index the data.

Scripts 117

Scripts APIs Enterprise Accountability 117