ChurnZero

JANUARY 31, 2025

But when youre buying AI for automation, summarization, health scoring, predictive analysis, and more, its hard to pull together many point solutions without a full-time ops or engineering team. But it doesnt know that this is a healthy customer whom you intend to upsell next quarter.

Upselling 97

Upselling Engineering Enterprise Marketing 97

ShepHyken

JUNE 8, 2023

With the capability to collect and centralize volumes of data, ERP systems facilitate the in-depth analysis of valuable customer feedback. Ideally, what you want to be doing is eliminating silos, so customer feedback reaches all corners of your business. Here’s another instance where utilizing ERP in ecommerce can drive improvements.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

Kapta Customer Success

APRIL 29, 2024

Account managers can easily identify cross-sell and upsell opportunities with a white space analysis to increase customer retention and growth. Here’s how.

Customer retention 59

Customer retention Upselling Accountability Management 59

Totango

NOVEMBER 21, 2024

Now, consider a global enterprise leveraging Unison’s custom model to get well ahead of churn risk, and discover new growth opportunities within their customer base, driving upsells and cross-sells while achieving measurable growth. Executives can forecast revenue with more confidence than ever, thanks to these insights.

Chief Customer Officer 62

Chief Customer Officer Enterprise Upselling Sales 62

ShepHyken

FEBRUARY 11, 2022

After auditing your order confirmation sequence and ensuring customers have some peace of mind, you can dive deeper into some post-purchase strategies, such as upselling and cross-selling. . He combines his skills in content marketing, SEO, data analysis, and marketing strategy to meet customers at the right moment in their journey.

Customer Experience 176

Customer Experience Upselling Marketing Personalization 176

TeleDirect

DECEMBER 24, 2024

How to Implement: Invest in AI-Driven Tools: Leverage AI-powered chatbots, recommendation engines, and sentiment analysis to enhance personalization. Revenue Growth: Improved customer experiences translate to higher sales, upselling opportunities, and reduced churn.

Customer Service 62

Customer Service Analytics Airlines CRM 62

Outsource Consultants

FEBRUARY 25, 2025

Master the Art of Upselling and Cross-selling Upselling and cross-selling are powerful techniques that can boost your ecommerce sales significantly. Train your call center agents to identify opportunities for upselling and cross-selling during customer interactions. How can a call center increase my e-commerce sales?

Call Center 67

Call Center Sales outsourcing Technical Support 67

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Surveys 78

Surveys Feedback Banking Best practices 78

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. If yes, then it might be time to set the ball rolling for an ‘Upsell’ conversation. Putting an upsell plan in place, knowing the strategies, etc. Why are B2B SaaS upselling strategies important?

Upselling 52

Upselling B2B SaaS Feedback 52

TMP Direct

JANUARY 5, 2025

Sentiment analysis enables businesses to train agents to handle complex or emotional situations more effectively. By analyzing historical data, businesses can identify touchpoints that frustrate customers, recognize signs of dissatisfaction or churn, and uncover opportunities for upselling or cross-selling.

Analytics 52

Analytics Customer Experience Chatbots Upselling 52

ChurnZero

APRIL 25, 2025

Step 1: Collect the data and tools that matter (but dont overdo it) Its tempting to gather up everything you can find from native and third party sources, but blindly harvesting data will only burden your analysis later. The best question to ask before diving deep into analysis: how could we have improved here with better data?

Finance 52

Finance Metrics Engineering Construction 52

TechSee

FEBRUARY 5, 2019

Rewarding customers for sharing their experiences and transforming them into committed social media brand advocates will serve as effective upsell enablers, offering customers discounts on additional products and services in exchange for brand promotion and C2C lead generation. Episode Management.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

Upselling 52

Upselling Analytics Sales Personalization 52

ShepHyken

NOVEMBER 15, 2023

Don’t use all your VoC tools at once Every VoC program requires a diverse and high-quality data set to be of use, drawn from all the usual surveys, focus groups, interviews, and review analysis, as well as passive VoC methods, such as website behavior data.

Morale 155

Morale Feedback Upselling Surveys 155

Callminer

SEPTEMBER 14, 2020

Bottom Line: The optimal role of a business analyst in call center operations is to improve the customer service experience by optimizing operations through trend and data analysis and identifying and implementing strategies based on the data to improve efficiencies within the call center. Andrew Tillery. MAPCommInc. Lynn Hope Thomas.

Call Center 182

Call Center Analytics First call resolution Metrics 182

JustCall

MAY 8, 2022

With personalization as a critical priority, they have adopted new-age solutions like sentiment analysis software to map to the new consumer trends. If you and your team members are in the support department, customer sentiment analysis could possibly be the biggest growth driver for you. What is Sentiment Analysis?

Analytics 52

Analytics Feedback Upselling CRM 52

TechSee

JUNE 30, 2021

While installing the range, Mike pointed out that their hood needed to be replaced, earning himself a bonus for the upsell. For a full explanation on how to calculate the actual cost of a truck roll, including a cost breakdown and comprehensive expense analysis, download the full report here. But on Tuesday….Mike’s

Construction 164

Construction Upselling Healthcare Enterprise 164

CSM Magazine

FEBRUARY 5, 2025

Predictive Analytics and Sentiment Analysis AI algorithms analyze customer behavior , feedback, and conversations to understand sentiment and predict future needs. How It Works : Sentiment analysis monitors emotions in real-time, allowing agents to adjust their tone and approach.

Contact Center 52

Contact Center Chatbots Airlines Analytics 52

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. For enterprise organizations, moving beyond a linear model to a multidimensional system enables improved forecasting and risk analysis. Navigate complex purchase decisions influenced by multiple stakeholders.

Enterprise 62

Enterprise Metrics Accountability Construction 62

ChurnZero

DECEMBER 17, 2021

In the SaaS industry, Customer Success upsell and cross-sell opportunities are commonly incorporated into expansion management. Don’t nudge customers toward a cross-sell or upsell when they’ve only just finished their onboarding process. Any Customer Success upsell or cross-sell offer must be timed perfectly.

Management 98

Management Upselling SaaS Education 98

TechSee

JUNE 1, 2021

Solution: Visual job recording and analysis. Confirmation of work quality can be taken to the next level with visual job recording and analysis. Brand Pain Point #2: Missed opportunities to drive revenue via upsells. In addition, customers diverting to external sites means loss of site traffic and potential upsells.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Totango

FEBRUARY 9, 2024

It’s like a well-executed offensive strategy, where upsells, cross-sells, and expansions are the tactical plays that advance your business down the field, securing victories beyond the initial customer acquisition. Calculate it! Ideally, this is what you should aim for to grow your revenue.

Upselling 115

Upselling Metrics Enterprise Best practices 115

CCNG

JULY 3, 2024

Advanced analytics and an empathetic service allows your contact center agents to better understand customer needs and suggest the right products and services to them at the right time, facilitating upsell and cross sell and generating a steady stream of revenue for the business.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

TechSee

JULY 31, 2019

As the internet matured in the 1990s, large sets of images became available online for analysis, driving the development of facial recognition programs. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling.

Automotive 149

Automotive Healthcare Self service Transportation 149

Uniphore

DECEMBER 14, 2021

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

Customer Experience 105

Customer Experience First call resolution Enterprise Upselling 105

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2B Customer Journey Analysis. The practical value of B2B customer journey mapping increases when combined with a customer journey analysis.

B2C 118

B2C B2B Journey mapping SaaS 118

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Sentiment analysis: how is your community changing customers’ perception of you for the better? The three stages of digital community platform evolution.

SaaS 52

SaaS Gamification B2B Metrics 52

CSM Practice

JUNE 16, 2020

assuming you have the underline data that will enable this analysis). o I recommend refraining from leveraging the business review to initiate an upsell conversation, but instead help the customer to frame their new challenges and for you to qualify the additional value you can bring down the road. Benchmarks. Lessons learned.

Benchmark 92

Benchmark Upselling Surveys Best practices 92

TechSee

JANUARY 29, 2019

Computer vision can be a force multiplier for adding more essential insights for customer upsells and cross sales. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. Some examples: Computer Vision in Sales & Commerce.

CRM 164

CRM Personalization Self service Sales 164

TechSee

APRIL 10, 2018

To ensure the automation processes run smoothly, companies require expertise in implementation, management, process optimization, training, data storage/analysis, and much more. Technology sales also generate additional service opportunities, upsells, longer term contracts, etc. – BPOs are positioned to dominate this space.

Call Center 139

Call Center Technology outsourcing Self service 139

Interaction Metrics

APRIL 17, 2025

It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis. Were a full-service survey company handling everything you need including survey design, deployment, analysis, reporting, and more.

Surveys 48

Surveys Enterprise B2B Analytics 48

Fonolo

FEBRUARY 9, 2023

Even more astonishing is that most call centers would name the identical target value for that metric: the magical “80/20.” You might be thinking that this standard is based on careful analysis. Coming up with this figure requires deep analysis and hard work. For a walk-through on that kind of analysis, check out this blog post.

Service level 142

Service level Call Center Abandon rate Metrics 142

Totango

AUGUST 16, 2022

Identifying customers in the market for upsell offers and referral invitations. Highly active customers and satisfied users may be open to renewing and purchasing upgrades or additional upsell products. Encouraging more significant product usage. Tracking and improving customer satisfaction before subscription renewal deadlines.

Customer retention 106

Customer retention Upselling CRM SaaS 106

TeamSupport

JUNE 29, 2023

They present an opportunity to introduce upsells to products, add new features to products, include a subscription plan to further engage them. Know To “know” requires an analysis of the foundation of your customer relationship. In turn, you grow with your customers because there are more opportunities for upsell and cross-sell.

Upselling 97

Upselling Metrics Chatbots Customer Support 97

CSM Practice

NOVEMBER 4, 2020

However, business growth cannot be achieved by simply implementing upsell and cross-sell strategies. Upsell Campaign : Low-touch focused and discount-driven expansion campaign. Veriforce drove a deeper adoption and higher value for customers that also resulted in several new opportunities for upsell. The Upsell Campaign.

Upselling 75

Upselling Sales Accountability Service level 75

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Success teams can also use segmentation to promote subscription renewal, spot upsell opportunities and analyze trends in customer product usage to better understand behavior.

Best practices 106

Best practices B2B Journey mapping Upselling 106