Callminer

NOVEMBER 20, 2023

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.

Analytics 182

Analytics Customer emotions 182

Contact Center Pipeline

JULY 14, 2022

Analytics, namely the analysis of data such as through software tools to obtain meaningful and actionable insights, is central to the contact center. Understanding customers and contact center agents, and their interactions and experiences from this data via analytics, […].

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Analytics Contact Center Customer Experience 147

Callminer

DECEMBER 12, 2022

Read this blog for expert tips and best practices for getting started with real-time analytics tools. Companies today manage ever-increasing volumes of data.

Best practices 343

Best practices Analytics Management 343

Callminer

MAY 17, 2023

Companies that haven’t leveraged call center analytics are often unsure about how it works. Find out what call analytics are and the benefits they provide.

Analytics 182

Analytics Call Center 182

CCNG

AUGUST 23, 2023

With the advent of data analytics, these centers are not just handling customer inquiries; they are also becoming a goldmine of information that can revolutionize decision-making processes and enhance overall performance. The Impact of Data Analytics in Contact Centers: 1. Considerations When Implementing Data Analytics: 1.

Contact Center 195

Contact Center Analytics CCNG Average Handle Time 195

Callminer

OCTOBER 17, 2023

Read our blog to learn how VoC analytics drive CX improvements and strategies. Customers are already telling you everything you need to know about their feelings toward your brand, if you listen.

Analytics 182

Analytics 182

Callminer

NOVEMBER 15, 2023

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

Analytics 182

Analytics 182

Cisco - Contact Center

SEPTEMBER 4, 2024

Cisco Secure Network Analytics provides pervasive network visibility and security analytics for advanced protection across the extended network and cloud. The purpose of this blog is to review two methods of using threat intelligence in Secure Network Analytics.

Analytics 98

Analytics Enterprise 98

Callminer

JULY 21, 2020

Marketers, analytics pros, and CX experts named these the most innovative ways companies are leveraging predictive analytics to improve customer experience.

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Analytics Marketing Customer Experience 322

Callminer

MARCH 29, 2023

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively implementing conversation intelligence.

Analytics 182

Analytics Call Center 182

Callminer

JULY 17, 2023

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.

Best practices 182

Best practices Call Center Analytics Customer Service 182

Cisco - Contact Center

NOVEMBER 8, 2024

You can use public Cisco Talos blogs and third-party threat intelligence data with Cisco Secure Network Analytics to build custom security events.

Analytics 71

Analytics Enterprise 71

Callminer

NOVEMBER 20, 2022

Text analytics has become an important technology for businesses across a wide variety of sectors and industries. This blog explores how text analytics works and how it’s currently used.

Analytics 182

Analytics Technology 182

TCN

NOVEMBER 13, 2024

TCN understands that it can be daunting to know exactly how to approach improving your customer experience – that’s why it’s so important to utilize solutions like Voice Analytics, which extract insights from conversations to […] The post Why Your Contact Center Needs Voice Analytics appeared first on TCN.

Analytics 52

Analytics Contact Center Customer Experience 52

Callminer

MAY 19, 2021

Conversation analytics offers the potential for organizations to better understand their customers. Read more about how to get the most out of this powerful technology and why it matters.

Analytics 182

Analytics Technology 182

CCNG

JULY 13, 2022

Without strategic analytics, multiple data sources can create their own set of challenges on top of the ones they are meant to solve. Add the analytics in and you can customize all the nuances of a user's journey to move them in more effective ways. With proper interpretation, it can detect mood, fatigue, and the result of challenges.

Analytics 195

Analytics CCNG Management 195

Contact Center Pipeline

JUNE 23, 2022

I had a conversation recently with Laura Sikorski, who is an independent consultant and leading contact center industry authority, on the critical topic of analytics. “An An example of a lesson learned with analytics is the increased usage of the chat channel—about 20% per year since 2016.”

Analytics 147

Analytics Consulting Consulting Contact Center 147

Callminer

DECEMBER 22, 2021

This blog explores how sales conversation analytics can help you shorten sales cycles, train top-performing sales reps, and increase win rates.

Analytics 182

Analytics Sales 182

OctopusTech

NOVEMBER 11, 2024

Using data analytics allows you to identify trends and opportunities that enhance conversion rates, converting more visitors into paying customers. The Role of Data Analytics in E-Commerce You can’t improve what you don’t track —plain and simple. Predictive analytics can be a powerful tool for achieving future conversion growth.

Analytics 62

Analytics Abandon rate Metrics Sales 62

AWS Machine Learning

NOVEMBER 15, 2024

Solution overview This changed with GoDaddy Lighthouse, a generative AI-powered interactions analytics solution, which unlocks the rich mine of insights sitting within our customer care transcript data. Then, the insights produced for each interaction are aggregated and visualized in dashboards and other analytical tools.

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Analytics Engineering APIs Customer Care 100

Callminer

OCTOBER 19, 2021

Call center analytics software is an important tool in optimizing, growing and making your call center more efficient. Learn what's needed to discover and acquire the best solutions on the market.

Call Center 182

Call Center Analytics Marketing 182

Callminer

JANUARY 11, 2023

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to learn how to put analytics to use.

Analytics 182

Analytics Customer Experience 182

AWS Machine Learning

OCTOBER 23, 2024

Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from your existing contact center. These capabilities can significantly enhance your post-call analytics workflow, making it easier to derive insights from your contact center data.

Analytics 77

Analytics Customer centricity Contact Center Government 77

Callminer

JUNE 24, 2020

Learn what makes customer analytics so powerful in providing actionable developmental insights to growing companies.

Analytics 207

Analytics 207

ShepHyken

JUNE 1, 2023

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot , the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience. The customer experience has come a long way in the past decade.

Analytics 156

Analytics Customer Experience Feedback Chatbots 156

TCN

AUGUST 21, 2024

Contact center analytics provide the critical insights to make this happen. By collecting, analyzing and interpreting data from customer interactions, contact center analytics offer a comprehensive view of performance. Data can be collected via call recordings, […] The post What Are Contact Center Analytics?

Contact Center 52

Contact Center Analytics Customer Experience 52

Contact Center Pipeline

FEBRUARY 24, 2021

Speech analytics using machine learning and AI are already making an impact within contact centers, but most of the 30-plus vendors I collaborate with are still trying to figure out how to best utilize their own […]. Who decided that three was the optimum number of times an agent should say the name of a customer?”

Analytics 253

Analytics Contact Center Customer effort Call Center 253

Vistio

OCTOBER 15, 2024

As the workplace becomes more data-driven, advanced analytics is emerging as a key tool in understanding and improving agent retention. In this blog post, we’ll explore how companies can leverage analytics to not only reduce agent attrition but also foster a more engaged, successful workforce. This is where data comes in.

Analytics 52

Analytics Coaching Morale Metrics 52

VirtualPBX

NOVEMBER 5, 2024

Earlier today, we announced our anticipated November product release, delivering a powerful combination of browser security, detailed analytics, and real-time monitoring tailored for small and medium businesses. The post November Product Release: New Real-Time Analytics and Security Solutions appeared first on VirtualPBX.

Analytics 59

Analytics First call resolution Enterprise Employee engagement 59

Amplifai Coaching Category

OCTOBER 24, 2024

Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.

Analytics 52

Analytics Call Center Customer Experience 52