article thumbnail

How GoDaddy built Lighthouse, an interaction analytics solution to generate insights on support interactions using Amazon Bedrock

AWS Machine Learning

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Let’s dive into how the Lighthouse architecture and features support users in generating insights.

Analytics 105
article thumbnail

Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API. You can upload a call recording in Amazon S3 and start a Transcribe Call Analytics job.

Analytics 122
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Speech Analytics: Garbage in, Garbage Out

OrecX

This is the only way to ensure your speech analytics solution is adequately interpreting and transcribing both your agents and your customers. REAL TIME - Does your recording solution capture call audio in a real-time streaming manner so your transcription and analytics engine can process the call as it happens, or post-call?

Analytics 127
article thumbnail

Does your Call Recorder Prime or Prevent Analytics?

OrecX

Conversational analytics is the name of the game today in the call recording world. According to leading conversational analytics provider, CallMiner, " Conversational analytics delivers clear insight into the mindset of the customer by monitoring and analyzing their behavior and emotion during every interaction.

article thumbnail

Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

article thumbnail

Intelligent document processing with AWS AI and Analytics services in the insurance industry: Part 2

AWS Machine Learning

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

article thumbnail

Best Software for Speech Analytics

JustCall

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.