AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities.

APIs 108

APIs Construction Transportation Analytics 108

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 108

APIs Construction Engineering Analytics 108

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 117

Healthcare APIs Consulting Consulting 117

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

Engineering 95

Engineering APIs Sales Enterprise 95

OrecX

JULY 29, 2021

Integrate 3rd party data sources (CRM,, analytics, etc.) with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer.

APIs 127

APIs Analytics CRM Sales 127

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 99

APIs Construction Analytics Enterprise 99

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 96

Enterprise APIs Government Accountability 96

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 114

Healthcare APIs Accountability Enterprise 114

AWS Machine Learning

MARCH 10, 2023

Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. For each transaction in the batch, the function performs the following actions: Call the Amazon Fraud Detector API using the GetEventPrediction action.

APIs 117

APIs Banking Accountability Analytics 117

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 75

Marketing Analytics APIs Engineering 75

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 119

Education APIs Engineering Banking 119

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 121

APIs Healthcare Scripts Enterprise 121

Talkdesk

SEPTEMBER 4, 2020

Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 111

Customer Experience Contact Center APIs Analytics 111

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 94

APIs Customer Service Construction Analytics 94

OrecX

MAY 17, 2022

This lag can cause you to lose dissatisfied customers to your competitors as well as incur costly compliance issues, because this process also delays your ability to send the recorded audio to your conversational analytics solution. This improves your ability to correlate, discover patterns and pinpoint specific types of interactions.

industry standards 121

industry standards APIs CRM Analytics 121

AWS Machine Learning

NOVEMBER 10, 2023

Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

APIs 104

APIs Chatbots Analytics Personalization 104

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 124

Scripts APIs Engineering Construction 124

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 113

APIs Advertising Entertainment Metrics 113

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 94

APIs Automotive Education Engineering 94

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 87

APIs Engineering Accountability Big data 87

OrecX

MARCH 29, 2021

The most versatile audio capture solution providers today offer a REST API to provide complete control over all aspects of the application within the existing platform framework or with third party applications. Don't stand by and let your audio recording vendor's inflexibility hamper your analytics efforts.

APIs 107

APIs Contact Center Analytics Engineering 107

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 105

Government APIs Enterprise Best practices 105

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases.

Surveys 97

Surveys APIs SaaS Engineering 97

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 116

APIs Accountability Analytics Entertainment 116

AWS Machine Learning

JUNE 26, 2024

The function invokes the Amazon Textract API and performs a fuzzy match using the document schema mappings stored in Amazon DynamoDB. An event on message receipt invokes a Lambda function that in turn invokes the Amazon Textract StartDocumentAnalysis API for information extraction.

Marketing 95

Marketing APIs Banking Entertainment 95

AWS Machine Learning

OCTOBER 14, 2024

The logic flow for generating an answer to a text-image response pair routes as follows: Steps 1 and 2 – To start, a user query and corresponding image are routed through an Amazon API Gateway connection to an AWS Lambda function, which serves as the processing and orchestrating compute for the overall process. seconds.

Chatbots 109

Chatbots APIs Engineering Healthcare 109

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Timesheet provides analytical data for operators’ activities such as their login hours and active hours.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images.

Advertising 112

Advertising APIs Engineering Benchmark 112

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 65

Analytics Management Accountability Engineering 65