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Innovation for Inclusion: Hack.The.Bias with Amazon SageMaker

AWS Machine Learning

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 109
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Enterprise Contact Center Solutions: A Game Changer

NobelBiz

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

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Get insights on your user’s search behavior from Amazon Kendra using an ML-powered serverless stack

AWS Machine Learning

Although the Amazon Kendra console comes equipped with an analytics dashboard, many of our customers prefer to build a custom dashboard. Get insights from Amazon Kendra search metrics We can get the metrics data from Amazon Kendra using the GetSnapshots API. Select Import to SPICE for quicker analytics and choose Edit/Preview data.

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Build taxonomy-based contextual targeting using AWS Media Intelligence and Hugging Face BERT

AWS Machine Learning

Managed AI services such as Amazon Rekognition , Amazon Transcribe , Amazon Comprehend , and Amazon Textract make these ML techniques accessible using API calls. The Amazon Rekognition object label API detects labels in images. The Amazon Rekognition object label API detects labels in images.

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What is a contact center?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. ViiBE Blog. What is a contact center? Natalia Barszcz.

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Machine Learning with MATLAB and Amazon SageMaker

AWS Machine Learning

It’s heavily used in many industries such as automotive, aerospace, communication, and manufacturing. It can also be used as a standard REST API if deployed together with an AWS Lambda function and API gateway, which can be integrated with any web applications. Outside of work, he enjoys running, playing tennis and cooking.

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Call Tracking: Where Phone Calls Enhance Digital Marketing and Service

DMG Consulting

DMG defines call tracking as “software and analytics that is used to capture inbound call activity to determine the effectiveness of online (e.g., Inbound call tracking solutions integrate with digital analytics and digital advertising tools to include offline conversion in overall funnels. What is Call Tracking? and offline (e.g.,