Revation Systems

NOVEMBER 28, 2017

While many customers are still most comfortable banking at their local brick-and-mortar branch location, we’d like to think it’s because they enjoy seeing their favorite teller and not because they’re afraid to try online banking. On the other hand, banking virtualization allows for a much more streamlined on-the-go process.

Banking 48

Banking APIs Education Best practices 48

AWS Machine Learning

AUGUST 26, 2022

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. A mortgage application packet may contain several types of forms and documents, such as URLA-1003, 1099-INT/DIV/RR/MISC, W2, paystubs, bank statements, credit card statements, and more.

APIs 108

APIs Banking Accountability industry standards 108

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 115

APIs Government Engineering Telecommunications 115

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 102

APIs Banking Analytics Accountability 102

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 128

APIs Engineering Analytics Scripts 128

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 95

Government Banking Analytics Accountability 95

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 99

APIs Best practices Banking Enterprise 99

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

SEPTEMBER 12, 2023

MLOps – Because the SageMaker endpoint is private and can’t be reached by services outside of the VPC, an AWS Lambda function and Amazon API Gateway public endpoint are required to communicate with CRM. The function then relays the classification back to CRM through the API Gateway public endpoint. Use Version 2.x

Management 123

Management APIs CRM Metrics 123

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 130

Contact Center CRM Analytics Average Handle Time 130

AWS Machine Learning

OCTOBER 6, 2022

The solution automatically extracts data and classifies documents (for example, driver’s license, paystub, W2 form, or bank statement), providing the required fields for the consumer verifications used to determine if the lender will grant the loan. She brings a breadth of expertise in Data Analytics and Machine Learning.

APIs 87

APIs Banking SaaS Engineering 87

AWS Machine Learning

OCTOBER 31, 2023

With MLSL’s expertise in ML consulting and execution, Schneider Electric was able to develop an AI architecture that would reduce the manual effort in their linking workflows, and deliver faster data access to their downstream analytics teams. These filings are available directly on SEC EDGAR or through CorpWatch API.

Healthcare 127

Healthcare APIs Engineering Accountability 127

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 83

Cloud contact Self service Contact Center Virtual Agent 83

Natalie Petouhof

APRIL 7, 2016

They are starting something new again by becoming one of the first banks to open their platform to external developers and partners. Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

AWS Machine Learning

AUGUST 15, 2022

For the purposes of this post, we consider a set of sample documents such as bank statements, invoices, and store receipts. Amazon Comprehend also detects PII like addresses, bank account numbers, and phone numbers in text documents in real time and asynchronous batch jobs. It can also redact PII entities in asynchronous batch jobs.

APIs 86

APIs Banking Finance Analytics 86

AWS Machine Learning

APRIL 2, 2024

Accenture and Anthropic are collaborating with AWS to help organizations—especially those in highly-regulated industries like healthcare, public sector, banking, and insurance—responsibly adopt and scale generative AI technology with Amazon Bedrock. The model choices available have been exciting.

APIs 144

APIs Healthcare Banking Engineering 144

AWS Machine Learning

NOVEMBER 28, 2022

For example, WaFd Bank, a full-service US bank, improved its customer experience with Talkdesk (a global cloud contact center company) and AWS Contact Center Intelligence (CCI) solutions, reducing call times by up to 90%. Amazon Transcribe Call Analytics for improved end-user experiences.

Healthcare 96

Healthcare Analytics Banking Enterprise 96

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Comm100

OCTOBER 19, 2022

This is a verification of an individual’s identity if they make a transaction or if the bot needs to access a bank account during the chat. #3 Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics. 10 Chatbot API. Personal Scan.

Chatbots 98

Chatbots APIs Analytics Upselling 98

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity.

APIs 81

APIs Contact Center Feedback Analytics 81

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform. These platforms usually have a rich set of APIs, so it is very easy to integrate them into Lumoa.

Customer Experience 88

Customer Experience APIs CRM Feedback 88

AWS Machine Learning

MARCH 19, 2024

The user can use the Amazon Recognition DetectText API to extract text data from these images. Dynamically inserting the most relevant examples from an NLQ question bank into the prompt can be a challenge. Amazon Bedrock facilitates streaming via its API ( bedrock_runtime.invoke_model_with_response_stream ).

Construction 137

Construction Scripts APIs Enterprise 137

AWS Machine Learning

AUGUST 4, 2022

The results data from these jobs are stored in the Amazon S3 analytics layer. The Amazon S3 analytics layer is used to store the data that is used by the ML models for training purposes. The prepared training dataset is pushed to the analytics S3 bucket to be used by SageMaker. Train the model. About the authors.

Scripts 117

Scripts Advertising Engineering Analytics 117

AWS Machine Learning

JUNE 7, 2023

Amazon Textract has a Tables feature within the AnalyzeDocument API that offers the ability to automatically extract tabular structures from any document. We walk through how to use these improvements through code examples to use the API and process the response with the Amazon Textract Textractor library.

APIs 86

APIs Real estate Government Marketing 86

AWS Machine Learning

JULY 10, 2024

For instance, National Australia Bank has seen increased acceptance rates of 60%, up from 50% and Amazon Prime developers have already seen a 30% increase in acceptance rates. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

Real estate 134

Real estate Enterprise Finance Analytics 134

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 101

Benchmark Banking Analytics Big data 101

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 89

Scripts Analytics Accountability Engineering 89

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Customer expectations for personalization have evolved immensely. Unfortunately, many enterprises under deliver.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Avaya

SEPTEMBER 29, 2016

Our building blocks for the Smart City are similar: we want to pull together public safety, smart healthcare, smart education, smart retail, and smart banking and make it accessible to citizens. The right foundation means a stronger city. Meanwhile, the dispatch center can push video on how to perform CPR, for example.

Government 79

Government APIs Healthcare Banking 79

ProProfs Blog

OCTOBER 25, 2021

Easy integration with third-party applications like Hubspot, Zapier, Google Analytics, and more. Key features of SurveyMonkey are: Versatile question bank with hundreds of questions. . 3rd party integration with tools like google analytics, intercom, slack, salesforce, and so on. Exciting option to edit a live survey.

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. He specializes in Amazon Redshift and helps customers build scalable analytic solutions.

Engineering 137

Engineering Chatbots Accountability Enterprise 137

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 141

APIs Enterprise Best practices Technology 141

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. In the context of banking, they might deduce statistical insights from account balances, identifying trends and flow patterns. The hurdle they often face is redundancy.

Accountability 129

Accountability Government Engineering Scripts 129

AWS Machine Learning

APRIL 13, 2023

The customized FMs can create a unique customer experience, embodying the company’s voice, style, and services across a wide variety of consumer industries, like banking, travel, and healthcare. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

APIs 145

APIs Best practices Engineering Entertainment 145