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How to reframe the banking experience: Defining the new norm for banking contact centers

Talkdesk

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.

Banking 114
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Transforming credit decisions using generative AI with Rich Data Co and AWS

AWS Machine Learning

Its software-as-a-service (SaaS) solution empowers leading banks and lenders with deep customer insights and AI-driven decision-making capabilities. They provide access to external data and APIs or enable specific actions and computation. This post is co-written with Gordon Campbell, Charles Guan, and Hendra Suryanto from RDC.

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Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

AWS Machine Learning

Similar to how a customer service team maintains a bank of carefully crafted answers to frequently asked questions (FAQs), our solution first checks if a users question matches curated and verified responses before letting the LLM generate a new answer. User submits a question When is re:Invent happening this year?,

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Real-time fraud detection using AWS serverless and machine learning services

AWS Machine Learning

The source of the data could be a system that generates these transactions—for example, ecommerce or banking. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. The API returns one of three results: approve, block or investigate.

APIs 140
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First Orion Launches Protect+ Safeguards Businesses from Inbound Spam and Scam Calls

CSM Magazine

With its proprietary advanced analytics and straightforward integration, Protect+ delivers a multi-level risk detection system that analyzes inbound call traffic, categorizes it with risk levels and call purpose, and provides actionable insights so businesses can determine how to handle each call.

APIs 52
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Build a serverless exam generator application from your own lecture content using Amazon Bedrock

AWS Machine Learning

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The ExamGenFn Lambda function saves the output file to the same S3 bucket under the prefix Questions-bank. The container image sends the REST API request to Amazon API Gateway (using the GET method).

Education 141
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Insights in implementing production-ready solutions with generative AI

AWS Machine Learning

Second, integration tests verify the end-to-end flow of the REST API and the chatbots interaction with the large language model (LLM). Danske Bank , a leading Nordic bank, transitioned from a container-based on-premises setup to Amazon Elastic Container Service (Amazon ECS) with AWS Fargate.