AWS Machine Learning

AUGUST 2, 2024

This is a guest post co-written with Vicente Cruz Mínguez, Head of Data and Advanced Analytics at Cepsa Química, and Marcos Fernández Díaz, Senior Data Scientist at Keepler. About the authors Vicente Cruz Mínguez is the Head of Data & Advanced Analytics at Cepsa Química. However, a manual process is time-consuming and not scalable.

APIs 128

APIs Analytics Chatbots Engineering 128

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 94

Analytics Management Accountability Engineering 94

AWS Machine Learning

SEPTEMBER 18, 2024

ZOE is a multi-agent LLM application that integrates with multiple data sources to provide a unified view of the customer, simplify analytics queries, and facilitate marketing campaign creation. From our experience, artifact server has some limitations, such as limits on artifact size (because of sending it using REST API).

APIs 122

APIs Engineering Analytics Marketing 122

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Acting as a model hub, JumpStart provided a large selection of foundation models and the team quickly ran their benchmarks on candidate models.

Advertising 133

Advertising APIs Engineering Benchmark 133

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 128

APIs Metrics Consulting Consulting 128

Interaction Metrics

APRIL 17, 2025

Best For Organizations of any size that want expert-built surveys, top-tier analytics, and full access to premium platforms without paying for or managing the tools themselves. It offers custom question types, logic, and multilingual support, though its analytics are more basic compared to Qualtrics.

Surveys 48

Surveys Enterprise B2B Analytics 48

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 114

Benchmark Banking Analytics Big data 114

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 103

APIs Benchmark Best practices Engineering 103

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Chatbot activity analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

AWS Machine Learning

MARCH 19, 2024

Generative language models have proven remarkably skillful at solving logical and analytical natural language processing (NLP) tasks. With the batch inference API, you can use Amazon Bedrock to run inference with foundation models in batches and get responses more efficiently. The GSM8K train set comprises 7,473 records.

APIs 135

APIs Benchmark SaaS Engineering 135

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

JUNE 6, 2024

Jina Embeddings v2 is the preferred choice for experienced ML scientists for the following reasons: State-of-the-art performance – We have shown on various text embedding benchmarks that Jina Embeddings v2 models excel on tasks such as classification, reranking, summarization, and retrieval.

Benchmark 120

Benchmark Enterprise Construction APIs 120

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM Benchmark 52

Cincom

APRIL 15, 2025

The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints. AI-driven analytics, machine learning, and NLP enable real-time decision-making.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Hodusoft

NOVEMBER 27, 2020

They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. The system provides managers with call analytics, dashboards, and alerts. With real-time analytics and reports, management can pinpoint which agents need more training and who are performing well.

Contact Center 52

Contact Center Analytics Contact center software Benchmark 52

AWS Machine Learning

NOVEMBER 30, 2023

When ML models deployed on instances receive API calls from a large number of clients, a random distribution of requests can work very well when there is not a lot of variability in your requests and responses. He’s passionate about applying machine learning to the area of analytics. Outside of work, he enjoys the outdoors.

Engineering 122

Engineering Benchmark APIs Enterprise 122

AWS Machine Learning

JUNE 21, 2024

The application’s frontend is accessible through Amazon API Gateway , using both edge and private gateways. Amazon Bedrock offers a practical environment for benchmarking and a cost-effective solution for managing workloads due to its serverless operation. The following diagram visualizes the architecture diagram and workflow.

Engineering 127

Engineering Construction Benchmark Advertising 127

Upstream Works

MARCH 21, 2019

Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report. Actionable Insights, Customer Journey Analytics, and Platform for Growth.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

AWS Machine Learning

JULY 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 131

APIs Technology Analytics Benchmark 131

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

SEPTEMBER 12, 2024

On Hugging Face, the Massive Text Embedding Benchmark (MTEB) is provided as a leaderboard for diverse text embedding tasks. It currently provides 129 benchmarking datasets across 8 different tasks on 113 languages. medium instance to demonstrate deploying the model as an API endpoint using an SDK through SageMaker JumpStart.

APIs 135

APIs Benchmark Enterprise Construction 135

Fonolo

NOVEMBER 14, 2018

Analytics are a key part of any company’s road to success. It’s important for all departments to have benchmarks for success that can be easily measured and tracked. Call center and customer service teams have a variety of KPIs to choose from, but as each company and support department is different, their benchmarks will vary.

Benchmark 85

Benchmark Abandon rate Call Center Abandon Call 85

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

ProProfs Blog

OCTOBER 25, 2021

Easy integration with third-party applications like Hubspot, Zapier, Google Analytics, and more. 3rd party integration with tools like google analytics, intercom, slack, salesforce, and so on. Use text analytics across multiple languages to understand what your customers think about your brand. Pricing: Custom Pricing.

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

FEBRUARY 24, 2023

Two key distinctions are the low altitude, oblique perspective of the imagery and disaster-related features, which are rarely featured in computer vision benchmarks and datasets. OpenSearch Dashboard also enables users to search and run analytics with this dataset. Results The following code shows an example of our results.

APIs 101

APIs Benchmark Government Analytics 101

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Comm100

SEPTEMBER 23, 2021

Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. Ensure you find benchmarks and determine prompt response times for your business for the asynchronous communication channels like Facebook, SMS, and email.

Customer Service 98

Customer Service Chatbots Benchmark APIs 98

AWS Machine Learning

APRIL 12, 2023

For a single model registration we can use the ModelStep API to create a SageMaker model in registry. The SageMaker Python APIs also allowed us to send custom metadata that we wanted to pass to select the best models. This allows us to compare training metrics like accuracy and precision across multiple runs as shown below.

Scripts 109

Scripts APIs Metrics Best practices 109

Cincom

MARCH 20, 2025

4- Improving Deal Closure Rates with Real-Time Insights CPQ provides real-time analytics on customer preferences, pricing trends, and competitor benchmarks. Select a solution that supports API-based integration with your existing eCommerce platform (e.g., Shopify, Magento, Salesforce Commerce Cloud).

B2B 40

B2B Sales CRM Finance 40

AWS Machine Learning

JULY 24, 2023

as_trt_engine(output_fpath=trt_path, profiles=profiles) gpt2_trt = GPT2TRTDecoder(gpt2_engine, metadata, config, max_sequence_length=42, batch_size=10) Latency comparison: PyTorch vs. TensorRT JMeter is used for performance benchmarking in this project. implement the model and the inference API. model_fp16.onnx gpt2 and predictor.py

APIs 96

APIs Engineering Construction Benchmark 96

AWS Machine Learning

JUNE 5, 2023

Autotune uses best practices as well as internal benchmarks for selecting the appropriate ranges. He brings over 11 years of risk management, technology consulting, data analytics, and machine learning experience. Using the previous example, the hyperparameters that Autotune can choose to be tunable are lr and batch-size.

APIs 98

APIs Enterprise Benchmark Metrics 98

NICE inContact

MARCH 27, 2018

As revealed by the CX Transformation Benchmark Study : Over two-thirds of all customer service interactions, or total volume, are with live customer service agents (e.g., Here are two reasons why AI will support, not replace, agents and one reason why AI has the potential to possibly replace the contact center agent role. voice or chat).

Contact Center 54

Contact Center Benchmark Self service APIs 54

AWS Machine Learning

NOVEMBER 1, 2024

Tools and APIs – For example, when you need to teach Anthropic’s Claude 3 Haiku how to use your APIs well. Based on our hyperparameter tuning experiments across different use cases, the API allows a range of 4–256, with a default of 32. Outside of work, she loves traveling, working out, and exploring new things.

Best practices 98

Best practices APIs Finance Metrics 98

aircall

FEBRUARY 26, 2018

The current benchmark is set for 96% customer satisfaction, but they regularly surpass this number. Using Aircall’s open API, users can create customizable integrations. Real-time analytics dashboards, unique system configurations, and specific data points are all in your proverbial Lego box — create what you want.

call center software 59

call center software Call Center First call resolution Technical Support 59

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

AWS Machine Learning

NOVEMBER 16, 2023

Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. Throughout her professional career, she has delivered multiple analytics-driven projects for different industries such as banking, insurance, telco, and the public sector.

Healthcare 127

Healthcare Government Engineering APIs 127