AWS Machine Learning

JANUARY 31, 2025

This is a guest blog post co-written with Jordan Knight, Sara Reynolds, George Lee from Travelers. About the Authors Jordan Knight is a Senior Data Scientist working for Travelers in the Business Insurance Analytics & Research Department. All experiments were conducted using Anthropics Claude models on Amazon Bedrock.

Engineering 100

Engineering Enterprise APIs Consulting 100

Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics. Chatbot analytics is a feature that helps your business know your customers better and, consequently, make better decisions. 10 Chatbot API. 7 Chatbot Marketing.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics Upselling 93

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education 112

Education Engineering APIs Enterprise 112

AWS Machine Learning

MARCH 4, 2025

Your data remains in the AWS Region where the API call is processed. At the time of writing of this blog, only the AWS Well-Architected Framework, Financial Services Industry, and Analytics lenses have been provisioned. All data is encrypted in transit and at rest.

Best practices 120

Best practices Enterprise Engineering Strategic Value 120

AWS Machine Learning

FEBRUARY 25, 2025

This blog post is co-written with Gene Arnold from Alation. Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. First, you would need build connectors to the data sources. secrets_manager_client = boto3.client('secretsmanager')

Enterprise 105

Enterprise Engineering APIs Accountability 105

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 116

Engineering Management APIs Healthcare 116

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 139

APIs Engineering Analytics Scripts 139

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 143

Education APIs Engineering Banking 143

AWS Machine Learning

FEBRUARY 10, 2025

This blog post is co-written with Louis Prensky and Philip Kang from Appian. This blog post will cover how Appian AI skills build automation into organizations mission-critical processes to improve operational excellence, reduce costs, and build scalable solutions.

Enterprise 76

Enterprise APIs Government Healthcare 76

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 97

Analytics Engineering Metrics APIs 97

TeleDirect

APRIL 16, 2025

Reporting and Performance Analytics Insight into call volume, response times, patient satisfaction, and issue resolution is essential for optimizing your service. Choose a medical call center that provides detailed analytics dashboards and regular performance reports to help you refine operations.

Call Center 62

Call Center Healthcare Call flow Scripts 62

AWS Machine Learning

JANUARY 13, 2023

This blog post is co-written with Chaoyang He and Salman Avestimehr from FedML. Therefore, it brings analytics to data, rather than moving data to analytics. It also offers diverse algorithmic research with flexible and generic API design and comprehensive reference baseline implementations (optimizer, models, and datasets).

Analytics 103

Analytics Healthcare Engineering Government 103

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. Use “Voice of the Customer” capabilities combined with AI Insights (analytics) to discover what the customer is telling the business is most important to them. Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. . Act on the results.

Self service 79

Self service Contact Center Benchmark Chatbots 79

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 129

Healthcare APIs Accountability Enterprise 129

AWS Machine Learning

AUGUST 22, 2024

Blogs – Each blog is considered a single document. Similarly for pages and blogs, you use the restrictions page. For more information about page and blog restrictions, see Page Restrictions on the Confluence Support website. _user_id – Usernames are present on the space, page, or blog where there are restrictions.

APIs 119

APIs Enterprise Accountability Management 119

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. This blog post shares more about how generative AI solutions from Amazon Ads help brands create more visually rich consumer experiences.

Advertising 133

Advertising APIs Engineering Benchmark 133

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. We will cover this in a later blog post. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 107

APIs Engineering Accountability Big data 107

AWS Machine Learning

SEPTEMBER 18, 2024

ZOE is a multi-agent LLM application that integrates with multiple data sources to provide a unified view of the customer, simplify analytics queries, and facilitate marketing campaign creation. From our experience, artifact server has some limitations, such as limits on artifact size (because of sending it using REST API).

APIs 122

APIs Engineering Analytics Marketing 122

AWS Machine Learning

JANUARY 7, 2025

This blog post with accompanying code presents a solution to experiment with real-time machine translation using foundation models (FMs) available in Amazon Bedrock. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI. He helps customers in the Northeast U.S.

Engineering 114

Engineering Metrics industry standards Analytics 114

TeleDirect

APRIL 25, 2025

Ask about: Compatibility with your EHR Secure API integration or SFTP data exchange Real-time appointment syncing and status updates Step 6: Review Call Center Staff Training and Specialization Healthcare calls require knowledgeable and empathetic agents.

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

Wowdesk Blog

FEBRUARY 4, 2025

Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service. Choosing a solution with robust API support improves efficiency and enhances customer interactions.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

APIs 118

APIs Enterprise Analytics Technology 118

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

MAY 31, 2024

In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. It supports large-scale analysis and collaborative research through HealthOmics storage, analytics, and workflow capabilities.

Biotechnology 117

Biotechnology Scripts Healthcare APIs 117

AWS Machine Learning

JULY 10, 2024

Read more in the News Blog. Leverage even more data sources for Retrieval Augmented Generation (RAG) – With RAG, you can provide a model with new knowledge or up-to-date info from multiple sources, including document repositories, databases, and APIs. More knowledge base updates can be found in the News Blog.

Real estate 143

Real estate Enterprise Finance Analytics 143

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 104

APIs Banking Analytics Accountability 104

AWS Machine Learning

JUNE 26, 2024

This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data.

APIs 136

APIs Engineering Marketing Enterprise 136

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. To ensure scalability, we use a Lambda function, which will be exposed through an API endpoint created using Amazon API Gateway.

Engineering 104

Engineering APIs Scripts Enterprise 104

AWS Machine Learning

AUGUST 15, 2022

For example, it can analyze the comments on a blog post to know if your readers like the post or not. To extract the raw text information for all the documents in Amazon S3, we use the Amazon Textract detect_document_text() API. The first step is to extract text from documents required for the Amazon Comprehend custom classifier.

APIs 97

APIs Banking Finance Analytics 97

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform.

APIs 45

APIs Management Analytics Accountability 45

ProProfs Blog

NOVEMBER 15, 2021

In this blog, we will discuss the top 10 Typeform alternatives, along with their features and pricing, so you can compare and make a practical decision. Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. Advanced reporting and analytics.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

APRIL 2, 2024

With more model choice, customers tell us they can achieve remarkable results: “The ease of accessing different models from one API is one of the strengths of Bedrock. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services. The model choices available have been exciting.

APIs 145

APIs Healthcare Banking Engineering 145

VirtualPBX

AUGUST 3, 2023

In this blog, we will explore the ultimate Text Blast Service and why VirtualPBX stands out as the superior all-in-one solution compared to competitors like SimpleTexting, TextMagic, and WikiPro. TextMagic: Pros: Affordable pricing, international reach, and versatile APIs for integration.

APIs 98

APIs Analytics Customer Support Marketing 98

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In the following sections of the blog, we cover different mechanisms Amazon Transcribe has to protect customer data both in transit and at rest.

Best practices 118

Best practices APIs Transportation Personalization 118

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk. Analytics & Reporting. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 98

APIs Enterprise Accountability Chatbots 98