Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

APRIL 8, 2024

Be mindful that LLM token probabilities are generally overconfident without calibration. Before introducing this API, the KV cache was recomputed for any newly added requests. Be mindful that LLM token probabilities are generally overconfident without calibration. Qing Lan is a Software Development Engineer in AWS.

Engineering 114

Engineering Calibration APIs Enterprise 114

AWS Machine Learning

OCTOBER 5, 2022

We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.

Calibration 103

Calibration Engineering Automotive Analytics 103

AWS Machine Learning

OCTOBER 19, 2022

To demonstrate how you can use this solution in your existing business infrastructures, we also include an example of making REST API calls to the deployed model endpoint, using AWS Lambda to trigger both the RCF and XGBoost models. This adds a useful calibration to our model. Prerequisites. Launch the solution.

APIs 96

APIs Metrics Calibration Accountability 96

AWS Machine Learning

OCTOBER 25, 2023

Given that the SearchRasterDataCollection API uses polygons or multi-polygons to define an area of interest (AOI), our approach involves expanding the point coordinates into a bounding box first and then using that polygon to query for Sentinel-2 imagery using SearchRasterDateCollection.

Calibration 120

Calibration Engineering Government APIs 120

pindrop

OCTOBER 21, 2021

Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Goal : Leveraging data, analytics and AI to automate and optimize agent training and onboarding processes Analytics – Interaction analytics, real-time decisioning and business intelligence for superior agent performance.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

JustCall

APRIL 5, 2023

Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful. No more compartments and silos.

Interactive Voice Response 52

Interactive Voice Response CRM Calibration Multi-channel support 52