AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 122

Chatbots Engineering Enterprise Feedback 122

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

Engineering 105

Engineering APIs Sales Enterprise 105

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs.

APIs 111

APIs Chatbots Analytics Personalization 111

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. The real difference, however, comes from encouraging customers to self-service with a conversational, next-gen customer support chatbot – far and away the best and most cost-effective way to resolve issues quickly and accurately without bogging down your support team. .

Chatbots 62

Chatbots Customer Support Self service B2C 62

Talkdesk

SEPTEMBER 4, 2020

Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

Comm100

NOVEMBER 15, 2022

As today’s consumers increasingly prefer to get support digitally, organizations are meeting these expectations by offering a range of digital customer service channels, from live chat and chatbots to SMS. With embedded feature configuration, off-the-shelf integrations, and a highly flexible set of APIs, integration is simple and quick.

APIs 87

APIs Chatbots Customer retention Analytics 87

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 119

Analytics APIs Engineering Construction 119

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. This API allows the model to respond as a stream of parts of the full response payload.

APIs 107

APIs Chatbots Engineering Best practices 107

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

AWS Machine Learning

DECEMBER 4, 2024

Chatbot deployments : Power customer service chatbots that can handle thousands of concurrent real-time conversations with consistently low latency, delivering the quality of a larger model but at significantly lower operational costs. If you haven’t done this yet, see to the prerequisites section for instructions.

APIs 111

APIs Metrics Healthcare Chatbots 111

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

UJET

JULY 7, 2020

Call recordings, chat records, and chatbot communication will reveal what’s working, places to improve, and new opportunities for customer retention. This raw data is inputted into native analytics and reporting tools to provide deep insights. A quality management solution reveals both sides of the customer and agent experience.

Customer Support 106

Customer Support contact center workforce Quality management Contact Center 106

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 86

Sales Advertising Engineering APIs 86

CSM Magazine

DECEMBER 11, 2023

In today’s digital landscape, chatbots have become an invaluable customer engagement and support tool for many businesses. According to Statista, the chatbot market is forecast to reach around 1.25 Moreover, the cost of developing a sophisticated chatbot with local teams can be prohibitively high for many companies. billion U.S.

Chatbots 52

Chatbots outsourcing APIs Wait times 52

AWS Machine Learning

SEPTEMBER 13, 2024

The solution uses the following AWS services: Amazon Athena Amazon Bedrock AWS Billing and Cost Management for cost and usage reports Amazon Simple Storage Service (Amazon S3) The compute service of your choice on AWS to call Amazon Bedrock APIs. An AWS compute environment created to host the code and call the Amazon Bedrock APIs.

APIs 83

APIs Chatbots Best practices Management 83

AWS Machine Learning

NOVEMBER 26, 2024

Whether it’s prioritizing recall for a chatbot or precision for a query parser, the adjustable similarity feature makes sure that the cache operates at peak efficiency, enhancing the overall user experience. Better data analytics and insights – AI can analyze large volumes of financial data more efficiently than humans.

Healthcare 119

Healthcare Chatbots Automotive Engineering 119

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Use QuickSight refresh dataset APIs to automate the spice data refresh. It helped enrich the scoring data for better decision making.

Management 125

Management APIs Engineering Government 125

Hodusoft

NOVEMBER 24, 2021

Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools. Omnichannel Communication.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

UJET

JULY 7, 2020

Call recordings, chat records, and chatbot communication will reveal what’s working, places to improve, and new opportunities for customer retention. This raw data is inputted into native analytics and reporting tools to provide deep insights. A quality management solution reveals both sides of the customer and agent experience.

Customer Support 96

Customer Support contact center workforce Quality management Contact Center 96

AWS Machine Learning

MAY 14, 2024

You can build such chatbots following the same process. You can easily build such chatbots following the same process. UI and the Chatbot example application to test human-workflow scenario. In our example, we used a Q&A chatbot for SageMaker as explained in the previous section.

Chatbots 108

Chatbots Feedback Engineering Entertainment 108

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. Search string: "Is it fast?

Self service 119

Self service APIs Transportation Contact Center 119

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. AWS IAM Identity Center as the SAML 2.0-compliant

Scripts 110

Scripts APIs Enterprise Accountability 110

AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. Analytics (monitoring usage trends) – An enterprise search system is only valuable if a lot of people are using it. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot.

Chatbots 87

Chatbots Engineering Enterprise APIs 87

AWS Machine Learning

JANUARY 4, 2024

We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members.

Best practices 130

Best practices Enterprise Engineering APIs 130

AWS Machine Learning

NOVEMBER 17, 2023

The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks. About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

APIs 111

APIs Enterprise Big data Chatbots 111

AWS Machine Learning

JUNE 12, 2024

The workflow includes the following steps: The user accesses the chatbot application, which is hosted behind an Application Load Balancer. Amazon Q uses the chat_sync API to carry out the conversation. The following diagram illustrates the solution architecture. userMessage – An end-user message in a conversation.

APIs 121

APIs Enterprise Accountability Feedback 121

Comm100

DECEMBER 12, 2023

Unlike chatbots powered by NLP (natural language processing) that rely on pre-programmed responses and rules, Generative AI chatbots can generate new responses in real-time. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

Customer Service 91

Customer Service Chatbots APIs Government 91

Comm100

SEPTEMBER 23, 2021

Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. Recommended Reading – Why Agents Need Chatbots – and Chatbots Need Agents. Technology continues to evolve across all business sectors.

Customer Service 92

Customer Service Chatbots APIs Benchmark 92

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 70

Cloud contact Self service Contact Center Virtual Agent 70

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 79

APIs Enterprise Accountability Chatbots 79

JivoChat

AUGUST 7, 2023

Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates. Integrate the landing page with Google Analytics to see how people interact with the content. It’s also possible to create segmented lists based on behavior and interests.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

SEPTEMBER 19, 2023

The steps involved are as follows: The financial analyst poses questions via a platform such as chatbots. Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. The platform uses a framework to determine the most suitable multi-modal agent tool to answer the question.

Marketing 115

Marketing APIs Engineering Analytics 115

Nicereply

AUGUST 24, 2021

Currently, WhatsApp offers two business messaging solutions – WhatsApp Business App and WhatsApp Business API. Meanwhile, WhatsApp Business API is the service’s dedicated app for medium and large businesses. WhatsApp Business API. Automated responses with virtual chatbots. Chat analytics to identify trends.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

AWS Machine Learning

MARCH 14, 2024

Given the data sources, LLMs provided tools that would allow us to build a Q&A chatbot in weeks, rather than what may have taken years previously, and likely with worse performance. Recent improvements in Generative AI based large language models (LLMs) have enabled their use in a variety of applications surrounding information retrieval.

Engineering 116

Engineering APIs Technology Finance 116

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 88

APIs Enterprise Best practices Government 88

Lumoa

JUNE 23, 2021

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

Cloud contact 78

Cloud contact Interactive Voice Response Contact Center Chatbots 78