Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 103

APIs Benchmark Best practices Engineering 103

Momentum Telecom

JANUARY 31, 2025

Microsoft offers many courses focused on the practical and responsible use of AI, including Fundamentals of AI Security , Responsible Generative AI , and AI Fluency. You need to ensure your employees understand the risks and know which tools to avoid sharing sensitive data with. Are you unsure where to start when developing your own training?

Government 59

Government Education Enterprise APIs 59

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 131

Self service APIs Transportation Contact Center 131

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 103

Sales Advertising Engineering APIs 103

Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. And of course, it’s a “comfortable solution”, as you don’t have to log in to another application to see your data. You have ratings, comments, and analytics in one place. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

3CLogic

AUGUST 18, 2020

Designed to complement what already exists, advanced features often include configurable call recording, virtual agent monitoring, drag-and-drop call flow (IVR) designers, Skills-based Routing, Self-service options, call transcription, API-driven CRM integrations, and integrated reporting & analytics – all designed to streamline the daily administration (..)

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

CSM Magazine

NOVEMBER 28, 2022

API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. It offers streamlined access to CRM, virtual meetings, analytics, and more.

APIs 52

APIs CRM Analytics Accountability 52

Aria Solutions

NOVEMBER 2, 2017

Followed by collecting information about the product usage (analytics). Of course, there are many ways to implement such a solution. These days, customer engagement represents a journey, which starts with: 1. Attracting a consumer to your product (marketing). Then supporting the consumer through common early stage issues (support).

CRM 79

CRM APIs Marketing Sales 79

Help Scout

MAY 12, 2021

Check out our free, six-part video course, Foundations of Great Service , for helpful advice on giving better service. Develop analytical reading skills. Effective customer service teams can read analytically, uncovering information beyond the surface level. Learn more in Why Analytical Reading Is a Must-Have Skill.

Customer retention 117

Customer retention Finance Customer effort Analytics 117

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 99

APIs Construction Metrics Technology 99

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 132

Engineering APIs Technology Finance 132

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. The engine then works to load the PyTorch Native.

Engineering 98

Engineering APIs Scripts Education 98

DMG Consulting

DECEMBER 10, 2018

The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

AWS Machine Learning

SEPTEMBER 24, 2024

It also enables operational capabilities including automated testing, conversation analytics, monitoring and observability, and LLM hallucination prevention and detection. “We Guests can enjoy our indoor water park, mini-golf course, and nightly s’mores roasts around the fire pit. seconds or less. Customer: Do they have kids’ menus?

Contact Center 101

Contact Center Analytics Accountability Self service 101

AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics.

Engineering 137

Engineering Best practices APIs Government 137

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. Alternatively, you can use Amazon Lex export and import APIs to provide an automated means to copy a bot schema across accounts. Deployment.

Best practices 98

Best practices Metrics APIs Accountability 98

Fonolo

APRIL 2, 2019

Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics. Of course, I’ve got to throw in one video about our award-winning call-back solution. Bonus: Here is Rowan last week on Mad Money with Jim Cramer. Call Center Panel from Enterprise Connect.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

Outsource Consultants

APRIL 9, 2025

From predictive analytics and multilingual NLP chatbots to data-enriched personalization, these call centers are setting new standards for global customer experience. AI-driven speech analytics : This tool analyzes customer calls in real-time, providing agents with instant feedback and suggestions to improve interactions.

Call Center 67

Call Center outsourcing Chatbots Analytics 67

AWS Machine Learning

JUNE 5, 2023

Such reserved resources will not increase during the course of the tuning job; this will maintain an upper bound of cost and duration of the tuning job that is easily predictable by the user. He brings over 11 years of risk management, technology consulting, data analytics, and machine learning experience.

APIs 98

APIs Enterprise Benchmark Metrics 98

OctopusTech

JUNE 24, 2021

Instant integrations as well as APIs. Web dashboard with user analytics. Analytics as well as CSAT ratings. Real-time user analytics as well as tracking. More than 250 instant integrations and APIs. Powerful analytics of CSAT, agent performance, and KPIs. Here’re the top features you’ll get. AI suggestions.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

AWS Machine Learning

DECEMBER 16, 2022

Gartner predicts that by 2024, 60 percent of the data used for the development of ML and analytics solutions will be synthetically generated and that the use of synthetic data will continue to increase substantially. This blog post explores tabular synthetic data generation.

Enterprise 98

Enterprise APIs Analytics Accountability 98

aircall

FEBRUARY 26, 2018

Using Aircall’s open API, users can create customizable integrations. Real-time analytics dashboards, unique system configurations, and specific data points are all in your proverbial Lego box — create what you want. Your communications should be clear at the office (of course) but also at your home and wherever work takes you.

call center software 59

call center software Call Center First call resolution Technical Support 59

Enghouse Interactive

DECEMBER 2, 2020

Enterprise-wide operational analytics will help your organization to: Identify Trends, Anomalies, Deviations or One-time Exceptions: either broadly to understand all cost impacts, or on a single, specific area.

Wireless 53

Wireless APIs Analytics Enterprise 53

AWS Machine Learning

SEPTEMBER 8, 2023

Over the course of the AWS Machine Learning Solutions Lab engagement with Duke Energy, the utility progressed its work to automate the detection of anomalies in wood poles using advanced computer vision techniques. Stacey Jenks is a Principal Analytics Sales Specialist at AWS, with more than two decades of experience in Analytics and AI/ML.

Government 121

Government Metrics Analytics Technology 121

Aria Solutions

NOVEMBER 2, 2017

Followed by collecting information about the product usage (analytics) 3. Of course, there are many ways to implement such a solution. These days, customer engagement represents a journey, which starts with: 1. Attracting a consumer to your product (marketing) 2. Plus, there are many platforms that offer great services.

CRM 54

CRM APIs Marketing Sales 54

AWS Machine Learning

AUGUST 9, 2024

Properly handling temporal aspects is a key challenge when extending question answering from single documents to sets of interlinked documents that progress over the course of time. OpenSearch is an open source and distributed search and analytics suite derived from Elasticsearch.

Government 131

Government Healthcare Construction Engineering 131

AWS Machine Learning

NOVEMBER 18, 2022

Workshops – Hands-on learning opportunities where, in the course of 2 hours, you’ll be able to build a solution to a problem, understand the inner workings of the resulting infrastructure, and cross-service interaction. AIM402-R (LVL 400) Extract AI-driven customer insights using Post-Call Analytics. Reserve your seat now!

Contact Center 98

Contact Center Engineering Analytics APIs 98

VirtualPBX

NOVEMBER 12, 2021

Tools like Google Analytics for example are ubiquitous, detailed, and easily customized by wide ranges of businesses to capture sales, engagement, and form activity. Integrations with VirtualPBX include Salesforce, Webhooks, API, Zapier, Microsoft Teams, and more. But what happens when a customer calls your business?

Marketing 52

Marketing Call Logging CRM APIs 52

VirtualPBX

NOVEMBER 12, 2021

Tools like Google Analytics for example are ubiquitous, detailed, and easily customized by wide ranges of businesses to capture sales, engagement, and form activity. Integrations with VirtualPBX include Salesforce, Webhooks, API, Zapier, Microsoft Teams, and more. But what happens when a customer calls your business?

Marketing 52

Marketing Call Logging CRM APIs 52

iCiDIGITAL

AUGUST 17, 2018

While the Experience Cloud is comprised of Adobe Marketing Cloud, Adobe Advertising Cloud, and Adobe Analytics Cloud, you need not deploy the suite in its entirety. Why Adobe and AEM is the Best Enterprise CMS. Each component is a robust individual element offering its own unique tools. And time is money when you are trying to launch a site.

Management 73

Management Multi-channel support Enterprise Marketing 73

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. It linked via API to internal data sources and current customer input to find a successful solution.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

Infinity

FEBRUARY 13, 2020

Analytics 360. Infinity's API made this a simple process, rapidly delivering real, measurable results. ”. Of course, the work doesn’t stop here. Infinity has live integrations with a thriving ecosystem of platforms to give you clarity and control needed to deliver world class performance with your PPC activity. Tag Manager 360.

Advertising 52

Advertising APIs Healthcare Analytics 52

JustCall

APRIL 5, 2023

Call Recording and Analytics JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience. Analytics Its analytics tools allow you to gain insights into the team’s communication and collaboration activities. if neccessary.

APIs 52

APIs Analytics Enterprise Feedback 52

JivoChat

JULY 29, 2021

To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Analytics and reporting. With API for both the server side and client side, developers can create custom chatbots. Webhooks API.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Nicereply

MAY 28, 2020

The principle behind machine learning classification is very simple and somehow similar (oversimplified of course) to how humans learn: make the correct future decisions based on the knowledge you gathered from past experiences. The historical data is already available in your Helpdesk. In general, the more training data you have, the better.

Customer Support 92

Customer Support APIs Big data Personalization 92