AWS Machine Learning

JANUARY 4, 2024

One such area that is evolving is using natural language processing (NLP) to unlock new opportunities for accessing data through intuitive SQL queries. Instead of dealing with complex technical code, business users and data analysts can ask questions related to data and insights in plain language.

Best practices 126

Best practices Enterprise Engineering APIs 126

AWS Machine Learning

APRIL 17, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 117

APIs Construction Management Analytics 117

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

MARCH 22, 2023

In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. For more information about prerequisites, see Get Started with Data Wrangler.

APIs 79

APIs Engineering Analytics Scripts 79

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

JUNE 26, 2024

Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining.

APIs 110

APIs Engineering Marketing Enterprise 110

AWS Machine Learning

NOVEMBER 15, 2024

At GoDaddy, we take pride in being a data-driven company. Our relentless pursuit of valuable insights from data fuels our business decisions and works to achieve customer satisfaction. GoDaddy’s business challenge Data has always been a competitive advantage for GoDaddy, as has the Care & Services team.

Analytics 86

Analytics Engineering APIs Customer Care 86

AWS Machine Learning

AUGUST 13, 2024

Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Figure 1: Architecture – Standard Form – Data Extraction & Storage.

Healthcare 117

Healthcare APIs Consulting Consulting 117

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 125

Advertising APIs Education Analytics 125

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

Metrics 101

Metrics Analytics APIs Big data 101

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at any single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 76

Analytics Healthcare Engineering Government 76

AWS Machine Learning

JULY 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 103

APIs Technology Analytics Benchmark 103

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

FEBRUARY 29, 2024

Amazon SageMaker Studio offers a comprehensive set of capabilities for machine learning (ML) practitioners and data scientists. The AI platform team’s key objective is to ensure seamless access to Workbench services and SageMaker Studio for all Deutsche Bahn teams and projects, with a primary focus on data scientists and ML engineers.

APIs 108

APIs Construction Transportation Analytics 108

AWS Machine Learning

JUNE 13, 2023

Implementing a modern data architecture provides a scalable method to integrate data from disparate sources. By organizing data by business domains instead of infrastructure, each domain can choose tools that suit their needs. However, realizing the full benefits requires overcoming some challenges.

APIs 73

APIs Finance Engineering Analytics 73

AWS Machine Learning

NOVEMBER 27, 2023

However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 82

Engineering APIs Big data Accountability 82

JivoChat

JANUARY 31, 2023

Data-driven decisions are essential in businesses to diminish the chances of errors, and online data analyst courses will teach you how to interpret data precisely. There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow.

Analytics 75

Analytics APIs Big data Scripts 75

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

Analytics 75

Analytics APIs CRM Contact Center 75

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. At this point, you need to consider the use case and data isolation requirements.

Enterprise 96

Enterprise APIs Government Accountability 96

AWS Machine Learning

MARCH 15, 2024

This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. Medical data restrictions You can use machine learning (ML) to assist doctors and researchers in diagnosis tasks, thereby speeding up the process. This isolated legacy data has the potential for massive impact if cumulated.

Healthcare 108

Healthcare Government Best practices Engineering 108

AWS Machine Learning

OCTOBER 29, 2024

All of this data is centralized and can be used to improve metrics in scenarios such as sales or call centers. These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies.

Engineering 95

Engineering APIs Sales Enterprise 95

OrecX

JULY 29, 2021

Integrate 3rd party data sources (CRM,, analytics, etc.) with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer.

APIs 127

APIs Analytics CRM Sales 127

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. An ML model registered by a data scientist needs an approver to review and approve before it is used for an inference pipeline and in the next environment level (test, UAT, or production).

APIs 108

APIs Construction Engineering Analytics 108

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 114

Healthcare APIs Accountability Enterprise 114

AWS Machine Learning

AUGUST 8, 2024

Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic way. Data is the foundational layer for all generative AI and ML applications.

Engineering 104

Engineering Accountability Feedback Enterprise 104

Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format. Isn’t that nice?

Metrics 95

Metrics APIs Analytics Contact Center 95

AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). Call the Amazon Fraud Detector API using the GetEventPrediction action.

APIs 117

APIs Banking Accountability Analytics 117

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Based on your data, it can be challenging to improve the accuracy of your application only using semantic search.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. However, the presence of PII information often restricts the use of this data. Let’s review how we can redact this PII data in the transcript.

APIs 90

APIs Engineering Analytics Call Center 90

AWS Machine Learning

MARCH 26, 2024

On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The traditional approach of using human reviewers to extract the data is time-consuming, error-prone, and not scalable.

APIs 99

APIs Construction Analytics Enterprise 99

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. RAG is a popular technique that combines the use of private data with large language models (LLMs).

APIs 121

APIs Healthcare Scripts Enterprise 121

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

APIs 78

APIs Scripts Management Accountability 78

AWS Machine Learning

AUGUST 17, 2023

Amazon Redshift is the most popular cloud data warehouse that is used by tens of thousands of customers to analyze exabytes of data every day. It provides a single web-based visual interface where you can perform all ML development steps, including preparing data and building, training, and deploying models.

APIs 73

APIs Engineering Scripts Analytics 73

OrecX

MAY 17, 2022

Did you know that many call recording solutions charge a substantial fee to access your own recorded audio data? With all this being said, you want a recording/audio capture solution that offers unbridled access to your own recorded data (in a standard exportable format) at no extra charge. So why does this happen?

industry standards 121

industry standards APIs CRM Analytics 121

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. We demonstrate how two different personas, a data scientist and an MLOps engineer, can collaborate to lift and shift hundreds of legacy models. You can easily extend this solution to add more functionality.

Scripts 124

Scripts APIs Engineering Construction 124

AWS Machine Learning

OCTOBER 19, 2022

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. The following screenshot shows an example of the data: Fig4: COVID-19 Public dataset.

Analytics 80

Analytics APIs Scripts Government 80