JustCall

AUGUST 16, 2021

Call center analytics dashboard further provides insights into important contact center data such as incoming and outgoing calls, agent activity, and so on. Modern contact centers are incomplete without advanced features such as IVR, call routing, call analytics, business tool integrations and so on. Capitalize on Automation.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. Scheduling Core Features Matching Schedules to Forecasted Volume The common definition of WFM is “right people, right place, right time”.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

SEPTEMBER 18, 2024

ZOE is a multi-agent LLM application that integrates with multiple data sources to provide a unified view of the customer, simplify analytics queries, and facilitate marketing campaign creation. The following figure shows schema definition and model which reference it. The main parts we use are tracking the server and model registry.

APIs 120

APIs Engineering Analytics Marketing 120

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 97

Analytics Engineering Metrics APIs 97

Calabrio

MARCH 4, 2025

The Cloud-Based Software Behind the Scenes Beyond a simple definition of the term, its impossible to talk about the omnichannel contact center without talking about omnichannel contact center software solutions that make them possible. Reporting and Analytics: Its all about visibility.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 128

Advertising APIs Education Analytics 128

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 144

Scripts APIs Engineering Construction 144

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 122

APIs Construction Analytics Enterprise 122

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. Theres no one clear definition of CX platform. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 136

APIs Advertising Entertainment Metrics 136

AWS Machine Learning

SEPTEMBER 12, 2023

MLOps – Because the SageMaker endpoint is private and can’t be reached by services outside of the VPC, an AWS Lambda function and Amazon API Gateway public endpoint are required to communicate with CRM. The function then relays the classification back to CRM through the API Gateway public endpoint. Use Version 2.x

Management 128

Management APIs CRM Metrics 128

AWS Machine Learning

NOVEMBER 17, 2023

The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks. About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

APIs 128

APIs Enterprise Big data Chatbots 128

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity.

APIs 95

APIs Contact Center Feedback Analytics 95

AWS Machine Learning

AUGUST 17, 2023

AWS Glue is a serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, ML, and application development. Also, this connector contains the functionality to automatically load feature definitions to help with creating feature groups.

APIs 98

APIs Engineering Scripts Analytics 98

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 100

APIs Finance Engineering Analytics 100

Upstream Works

MARCH 21, 2019

In the event that we do need to interact with a business, having multiple options for engagement definitely helps. Actionable Insights, Customer Journey Analytics, and Platform for Growth. As consumers, we can all identify with packed calendars, multiple devices, blurred lines between office and home, and conflicting priorities.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

Fonolo

NOVEMBER 13, 2018

On the agenda for 2019 are the following topics: Analytics and AI; agents and automation; efficiency and effectiveness; multi-channel and omni-channel; and customer and digital experiences. CCW is the world’s largest customer contact event series and a definite must-attend. This is one is not to be missed! When: April 7-10, 2019.

Customer Service 108

Customer Service Contact Center Education Engineering 108

AWS Machine Learning

APRIL 12, 2023

Because we wanted to track the metrics of an ongoing training job and compare them with previous training jobs, we just had to parse this StdOut by defining the metric definitions through regex to fetch the metrics from StdOut for every epoch. amazonaws.com/tensorflow-training:2.11.0-cpu-py39-ubuntu20.04-sagemaker", cpu-py39-ubuntu20.04-sagemaker",

Scripts 108

Scripts APIs Metrics Best practices 108

AWS Machine Learning

JULY 7, 2022

After you’ve initially configured the bot, you should test it internally and iterate on the bot definition. You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. Amazon Lex offers this functionality via bot versioning.

Best practices 98

Best practices Metrics APIs Accountability 98

Cincom

APRIL 15, 2025

The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints. AI-driven analytics, machine learning, and NLP enable real-time decision-making.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

AWS Machine Learning

SEPTEMBER 24, 2024

It also enables operational capabilities including automated testing, conversation analytics, monitoring and observability, and LLM hallucination prevention and detection. “We An optional CloudFormation stack to deploy a data pipeline to enable a conversation analytics dashboard. seconds or less. in the middle of a conversation.

Contact Center 101

Contact Center Analytics Accountability Self service 101

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 100

Scripts Analytics Accountability Engineering 100

AWS Machine Learning

NOVEMBER 1, 2024

We discuss the important components of fine-tuning, including use case definition, data preparation, model customization, and performance evaluation. Tools and APIs – For example, when you need to teach Anthropic’s Claude 3 Haiku how to use your APIs well. For the learning rate multiplier, the value ranges between 0.1–2.0,

Best practices 96

Best practices APIs Finance Engineering 96

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 130

Self service APIs Transportation Contact Center 130

Aria Solutions

NOVEMBER 2, 2017

Followed by collecting information about the product usage (analytics). This platform should definitely be on the list of vendors to evaluate. These days, customer engagement represents a journey, which starts with: 1. Attracting a consumer to your product (marketing).

CRM 79

CRM APIs Marketing Sales 79

AWS Machine Learning

SEPTEMBER 16, 2022

The new Hyperband approach implemented for hyperparameter tuning has a few new data elements changed through AWS API calls. Doug Mbaya is a Senior Partner Solution architect with a focus in data and analytics. Doug works closely with AWS partners, helping them integrate data and analytics solutions in the cloud. Implementation.

APIs 98

APIs Analytics Metrics Accountability 98

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 101

Government Banking Analytics Accountability 101

AWS Machine Learning

SEPTEMBER 7, 2023

xlarge, instance_count=1, base_job_name="sklearn-abalone-process", role=role, sagemaker_session=local_pipeline_session, ) Manage a SageMaker pipeline through versioning Versioning of artifacts and pipeline definitions is a common requirement in the development lifecycle. client("sagemaker") #name of the pipeline that needs to be triggered. #if

Best practices 124

Best practices Scripts Construction APIs 124

AWS Machine Learning

NOVEMBER 17, 2022

If the current energy consumption deviates too much from the optimal point, ELC provides an action to adjust internal process variables to optimize energy efficiency based on analytical models. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. ELC is hosted in the cloud.

APIs 98

APIs Accountability Metrics Engineering 98

AWS Machine Learning

MARCH 12, 2024

You can also create the Data Catalog definition using the Amazon Athena create database and create table statements. Collaborators can use the AWS Clean Rooms console, APIs, or AWS SDKs to set up a collaboration. Collaborators need to have their S3 buckets and Data Catalog tables in the same AWS Region.

Advertising 128

Advertising Accountability APIs Best practices 128

aircall

MAY 11, 2018

Oh, definitely. How do you use the analytics dashboard ? I use analytics to track our missed call percentages. How do you use analytics in your workflow? I use analytics to double-check that everything is integrating properly. We push data from our API into Periscope, and what happens then? Anything else?

Technical Support 88

Technical Support Analytics APIs Engineering 88

AWS Machine Learning

OCTOBER 19, 2022

The definitions of low and high depend on the application, but common practice suggests that scores beyond three standard deviations from the mean score are considered anomalous. JumpStart solutions are not available in SageMaker notebook instances, and you can’t access them through SageMaker APIs or the AWS Command Line Interface (AWS CLI).

APIs 96

APIs Metrics Calibration Accountability 96

AWS Machine Learning

JUNE 24, 2022

A SageMaker pipeline is a series of interconnected steps (SageMaker processing jobs, training, HPO) that is defined by a JSON pipeline definition using a Python SDK. This pipeline definition encodes a pipeline using a Directed Acyclic Graph (DAG). Each ML pipeline definition is placed in subfolder that contains the.py

Enterprise 120

Enterprise Engineering Accountability APIs 120

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 145

APIs Enterprise Best practices Technology 145

AWS Machine Learning

JUNE 5, 2023

He brings over 11 years of risk management, technology consulting, data analytics, and machine learning experience. Autotune automatically chooses the optimal configurations for your tuning job, helps prevent wasted resources, and accelerates productivity. When he is not helping customers, he enjoys traveling and playing PS5.

APIs 98

APIs Enterprise Benchmark Metrics 98

ConvergeOne

FEBRUARY 16, 2021

High-definition video conferencing is necessary for the meeting rooms, as well. Video analytics and monitoring would be highly beneficial for security purposes. The Meraki solution has an open and easily consumed API that allows you, the customer, to develop solutions as you see fit. How can I customize the solution?

Wireless 76

Wireless Finance APIs Engineering 76

AWS Machine Learning

JUNE 8, 2023

His expertise extends to cloud technology, analytics, and product management, having served as senior manager for several companies like Cisco, Cape Networks, and AWS before joining GenAI. He is passionate about helping customers achieve better outcomes through analytics and machine learning solutions in the cloud.

Chatbots 98

Chatbots APIs Contact Center Analytics 98