ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Timesheet provides analytical data for operators’ activities such as their login hours and active hours.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

JANUARY 9, 2025

The Lambda function can be integrated with external credit APIs. Based on the instructions and the API descriptions, the Amazon Bedrock agent creates a logical sequence of steps to complete an action. Action groups define the APIs for performing actions such as creating the loan, checking the user, fetching the risk score, and so on.

APIs 94

APIs Banking Enterprise Accountability 94

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 114

Analytics APIs Engineering Construction 114

Upstream Works

MARCH 21, 2019

Actionable Insights, Customer Journey Analytics, and Platform for Growth. Contact us for a demo to learn more about how Upstream Works enables effective omnichannel customer experience management that delivers real business value.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

Inbenta

DECEMBER 28, 2024

Deploying a combination of rule engines, analytics, and AI can predict customer needs with higher confidence. Instead of relying solely on user interfaces, building out a setup where APIs and data exchanges facilitate seamless purchasing will allow your storefront to connect with millions of digital shopping assistants. Start small.

APIs 52

APIs Engineering Analytics Customer Experience 52

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

JULY 29, 2024

Salesforce Data Cloud and Einstein Model Builder Salesforce Data Cloud is a data platform that unifies your company’s data, giving every team a 360-degree view of the customer to drive automation and analytics, personalize engagement, and power trusted AI. Follow the instructions to set up an IAM user and access keys.

APIs 107

APIs Accountability CRM Engineering 107

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 77

APIs Construction Accountability Best practices 77

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

SEPTEMBER 1, 2023

We use Streamlit for the sample demo application UI. Solution overview To get responses streamed back from SageMaker, you can use our new InvokeEndpointWithResponseStream API. To take advantage of the new streaming API, you need to make sure the model container returns the streamed response as chunked encoded data.

APIs 101

APIs Chatbots Engineering Best practices 101

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document. We prepared a model_handler.py

Healthcare 107

Healthcare APIs Enterprise Engineering 107

AWS Machine Learning

AUGUST 17, 2023

AWS Glue is a serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, ML, and application development. Deploy the CloudFormation template Complete the following steps to deploy the CloudFormation template: Save the CloudFormation template sm-redshift-demo-vpc-cfn-v1.yaml

APIs 74

APIs Engineering Scripts Analytics 74

AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics.

Engineering 120

Engineering Best practices APIs Government 120

aircall

MAY 11, 2018

How do you use the analytics dashboard ? I use analytics to track our missed call percentages. How do you use analytics in your workflow? I use analytics to double-check that everything is integrating properly. We push data from our API into Periscope, and what happens then? Anything else? Mandatory tagging.

Technical Support 88

Technical Support Analytics APIs Engineering 88

JivoChat

AUGUST 7, 2023

Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates. Integrate the landing page with Google Analytics to see how people interact with the content. It’s also possible to create segmented lists based on behavior and interests.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. For this demo, you should have the following prerequisites: An AWS account. If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1. Prerequisites.

APIs 80

APIs Enterprise Engineering Accountability 80

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). It only takes a few minutes.

Personalization 71

Personalization APIs Entertainment Marketing 71

JivoChat

JUNE 6, 2022

It offers an unending range of advantages as well as extensive reporting and analytics. . After selecting Shopify as your Target Cart from the menu, enter your store URL and API password into the blank spots. If you don’t know how to obtain an API password from your Shopify store, you can click here.

APIs 75

APIs Accountability Sales Analytics 75

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 82

APIs Enterprise Best practices Government 82

Avaya

SEPTEMBER 29, 2016

At Avaya, we have the ability to deliver across various verticals and provide the opportunity to implement smart buildings, allowing consumers to experience it live, not just as a demo or prototype. Meanwhile, the dispatch center can push video on how to perform CPR, for example.

Government 79

Government APIs Healthcare Banking 79

AWS Machine Learning

NOVEMBER 14, 2022

We provide a step-by-step guide to deploy your SageMaker trained model to Graviton-based instances, cover best practices when working with Graviton, discuss the price-performance benefits, and demo how to deploy a TensorFlow model on a SageMaker Graviton instance. He’s passionate about applying machine learning to the area of analytics.

Scripts 82

Scripts APIs Best practices Engineering 82

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine. Get a Demo. First Name. Company. *.

APIs 52

APIs Contact Center Call Center Government 52

AWS Machine Learning

JUNE 4, 2024

In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. In this demo, the prompts are designed using Anthropic Claude Sonnet as the LLM. Prompt engineering for meeting invitation parsing Included in this demo is a React-based UI that will start the process of the SMA joining the meeting.

Engineering 103

Engineering Accountability Best practices Analytics 103

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Another customer reaches out to your sales team to get a demo. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. Thirdly, there are improvements to demos and the extension for Spark.

Engineering 75

Engineering APIs Scripts Education 75

aircall

FEBRUARY 26, 2018

Using Aircall’s open API, users can create customizable integrations. Real-time analytics dashboards, unique system configurations, and specific data points are all in your proverbial Lego box — create what you want. It’s our goal for Aircall to work with as many popular support and sales platforms as possible. Mobile: 14/ 20.

call center software 59

call center software Call Center First call resolution Technical Support 59

aircall

APRIL 16, 2021

Big data analytics. Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly. 4) Investing too much time on product demos. Sales Teams.

SaaS 62

SaaS Sales Coaching APIs 62

AWS Machine Learning

JULY 14, 2022

The goal of SageMaker Experiments is to make it as simple as possible to create experiments, populate them with trials, add tracking and lineage information, and run analytics across trials and experiments. DVC is quick to install and doesn’t require special infrastructure, nor does it depend on APIs or external services.

Scripts 82

Scripts Engineering Metrics APIs 82

AWS Machine Learning

JUNE 3, 2024

This instance configuration is sufficient for the demo. You can change the configuration later from the SageMaker Canvas UI or using SageMaker APIs. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice. Set Instance count to 1. Choose Deploy.

Surveys 102

Surveys Metrics Analytics Engineering 102

Xaqt

FEBRUARY 4, 2020

Schedule a Demo or Discovery Call. And, when deployed with Conversation Analytics, you will gain new insights into your customers and why they're calling. Zendesk Support Integration Zendesk provides a powerful set of APIs that can be used by non-Zendesk applications to access customer information and manage support tickets.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

CSM Magazine

APRIL 7, 2022

The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before.”

Customer Experience 52

Customer Experience Transportation Virtual Agent APIs 52

AWS Machine Learning

NOVEMBER 13, 2024

Because SageMaker Model Cards and SageMaker Model Registry were built on separate APIs, it was challenging to associate the model information and gain a comprehensive view of the model development lifecycle. Project members consume assets from the Amazon DataZone catalog and produce new assets using one or more analytical workflows.

Government 93

Government Engineering Metrics APIs 93

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. How do you stack up to Kixie?” The good folks at Kixie have built what we think is a seriously competitive offering.

Sales 52

Sales APIs Analytics Abandon rate 52

Customer Service Life

JANUARY 22, 2018

This was basically license for a few of us to watch a lot of sales demos and get familiar with the variety of support technology on the market. They also include other added features like quality assurance, speech analytics, and workforce management. We see a sprinkling of others but these two are the biggies.

Customer Service 60

Customer Service APIs Contact Center CRM 60

AWS Machine Learning

AUGUST 8, 2024

Create two users in your Box account For this example, you need two demo users in your Box account in addition to the admin user. For this demo, we skip the regex patterns configuration. Delete the AWS_Whitepapers folder and its contents from your Box Delete the two demo users that you created in your Box Enterprise account.

Enterprise 106

Enterprise Accountability Management APIs 106