AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 126

Analytics APIs Engineering Construction 126

AWS Machine Learning

AUGUST 17, 2023

AWS Glue is a serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, ML, and application development. Deploy the CloudFormation template Complete the following steps to deploy the CloudFormation template: Save the CloudFormation template sm-redshift-demo-vpc-cfn-v1.yaml

APIs 98

APIs Engineering Scripts Analytics 98

AWS Machine Learning

JULY 29, 2024

Salesforce Data Cloud and Einstein Model Builder Salesforce Data Cloud is a data platform that unifies your company’s data, giving every team a 360-degree view of the customer to drive automation and analytics, personalize engagement, and power trusted AI. Follow the instructions to set up an IAM user and access keys.

APIs 123

APIs Accountability CRM Engineering 123

AWS Machine Learning

SEPTEMBER 1, 2023

We use Streamlit for the sample demo application UI. Solution overview To get responses streamed back from SageMaker, you can use our new InvokeEndpointWithResponseStream API. To take advantage of the new streaming API, you need to make sure the model container returns the streamed response as chunked encoded data.

APIs 120

APIs Chatbots Engineering Best practices 120

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Timesheet provides analytical data for operators’ activities such as their login hours and active hours.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). It only takes a few minutes.

Personalization 97

Personalization APIs Entertainment Marketing 97

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. For this demo, you should have the following prerequisites: An AWS account. If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1. Prerequisites.

APIs 104

APIs Enterprise Engineering Accountability 104

Upstream Works

MARCH 21, 2019

Actionable Insights, Customer Journey Analytics, and Platform for Growth. Contact us for a demo to learn more about how Upstream Works enables effective omnichannel customer experience management that delivers real business value.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

MARCH 4, 2025

Your data remains in the AWS Region where the API call is processed. To demonstrate how generative AI can accelerate AWS Well-Architected reviews, we have developed a Streamlit-based demo web application that serves as the front-end interface for initiating and managing the WAFR review process.

Best practices 101

Best practices Enterprise Engineering Strategic Value 101

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. Thirdly, there are improvements to demos and the extension for Spark.

Engineering 98

Engineering APIs Scripts Education 98

AWS Machine Learning

NOVEMBER 14, 2022

We provide a step-by-step guide to deploy your SageMaker trained model to Graviton-based instances, cover best practices when working with Graviton, discuss the price-performance benefits, and demo how to deploy a TensorFlow model on a SageMaker Graviton instance. He’s passionate about applying machine learning to the area of analytics.

Scripts 98

Scripts APIs Best practices Engineering 98

aircall

MAY 11, 2018

How do you use the analytics dashboard ? I use analytics to track our missed call percentages. How do you use analytics in your workflow? I use analytics to double-check that everything is integrating properly. We push data from our API into Periscope, and what happens then? Anything else? Mandatory tagging.

Technical Support 88

Technical Support Analytics APIs Engineering 88

AWS Machine Learning

JUNE 4, 2024

In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. In this demo, the prompts are designed using Anthropic Claude Sonnet as the LLM. Prompt engineering for meeting invitation parsing Included in this demo is a React-based UI that will start the process of the SMA joining the meeting.

Engineering 117

Engineering Accountability Best practices Analytics 117

JivoChat

AUGUST 7, 2023

Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates. Integrate the landing page with Google Analytics to see how people interact with the content. It’s also possible to create segmented lists based on behavior and interests.

APIs 75

APIs Sales CRM Analytics 75

JivoChat

JUNE 6, 2022

It offers an unending range of advantages as well as extensive reporting and analytics. . After selecting Shopify as your Target Cart from the menu, enter your store URL and API password into the blank spots. If you don’t know how to obtain an API password from your Shopify store, you can click here.

APIs 75

APIs Accountability Sales Analytics 75

AWS Machine Learning

JULY 14, 2022

The goal of SageMaker Experiments is to make it as simple as possible to create experiments, populate them with trials, add tracking and lineage information, and run analytics across trials and experiments. DVC is quick to install and doesn’t require special infrastructure, nor does it depend on APIs or external services.

Scripts 103

Scripts Engineering Metrics APIs 103

Avaya

SEPTEMBER 29, 2016

At Avaya, we have the ability to deliver across various verticals and provide the opportunity to implement smart buildings, allowing consumers to experience it live, not just as a demo or prototype. Meanwhile, the dispatch center can push video on how to perform CPR, for example.

Government 79

Government APIs Healthcare Banking 79

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

JUNE 3, 2024

This instance configuration is sufficient for the demo. You can change the configuration later from the SageMaker Canvas UI or using SageMaker APIs. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice. Set Instance count to 1. Choose Deploy.

Surveys 124

Surveys Metrics Analytics Engineering 124

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine. Get a Demo. First Name. Company. *.

APIs 52

APIs Contact Center Call Center Government 52

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Another customer reaches out to your sales team to get a demo. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

aircall

APRIL 16, 2021

Big data analytics. Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly. 4) Investing too much time on product demos. Sales Teams.

SaaS 62

SaaS Sales Coaching APIs 62

AWS Machine Learning

AUGUST 8, 2024

Create two users in your Box account For this example, you need two demo users in your Box account in addition to the admin user. For this demo, we skip the regex patterns configuration. Delete the AWS_Whitepapers folder and its contents from your Box Delete the two demo users that you created in your Box Enterprise account.

Enterprise 115

Enterprise Accountability Management APIs 115

Xaqt

FEBRUARY 4, 2020

Schedule a Demo or Discovery Call. And, when deployed with Conversation Analytics, you will gain new insights into your customers and why they're calling. Zendesk Support Integration Zendesk provides a powerful set of APIs that can be used by non-Zendesk applications to access customer information and manage support tickets.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

CSM Magazine

APRIL 7, 2022

The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before.”

Customer Experience 52

Customer Experience Transportation Virtual Agent APIs 52

Customer Service Life

JANUARY 22, 2018

This was basically license for a few of us to watch a lot of sales demos and get familiar with the variety of support technology on the market. They also include other added features like quality assurance, speech analytics, and workforce management. We see a sprinkling of others but these two are the biggies.

Customer Service 60

Customer Service APIs Contact Center CRM 60

AskNicely

OCTOBER 1, 2018

NPS software developed with actioning customer feedback in mind have specialized analytics and reporting features. Analytics, Reports, And Trends. APIs (Application Programming Interface) can provide a software interface if you need to customize NPS software to your systems. Get a Demo today! Is there an ease of use?

APIs 60

APIs Surveys Best practices CRM 60

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. Seamlessly integrate proprietary or third-party CRM applications with our extensive APIs and data dictionary libraries.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.

Interactive Voice Response 52

Interactive Voice Response APIs Contact Center voip 52

JivoChat

DECEMBER 2, 2021

Powerful checkout analytics and data. It gives you detailed analytics and reporting in the customer’s checkout process. Then, filing your Shopify API Password (so you see the YouTube button? Follow the brief instructions to get your API info and fill them in the form!). Enter Shopify Store Information.

Abandon rate 52

Abandon rate APIs Sales Enterprise 52

Hodusoft

MARCH 6, 2024

Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics. Real-time Analytics and Reporting To achieve customer service excellence, businesses must be able to make data-driven decisions.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. It linked via API to internal data sources and current customer input to find a successful solution.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66