Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

Calabrio

MARCH 31, 2025

Deeper Speech Analytics and Sentiment Analysis Go beyond basic sentiment. GenAI-driven speech analytics and sentiment analysis can pinpoint turning points in conversations to fuel more targeted, effective training. Leverage API-driven solutions and cloud-based platforms to facilitate seamless data flow and interoperability.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

JUNE 12, 2024

This solution uses an Amazon Cognito user pool as an OAuth-compatible identity provider (IdP), which is required in order to exchange a token with AWS IAM Identity Center and later on interact with the Amazon Q Business APIs. Amazon Q uses the chat_sync API to carry out the conversation.

APIs 128

APIs Enterprise Accountability Feedback 128

AWS Machine Learning

APRIL 18, 2024

Check out the following demo to see how it works. For example, this could be a softphone (such as Google Voice ), another meeting app, or for demo purposes, you can simply play a local audio recording or a YouTube video in your browser to emulate another meeting participant. Choose Monitoring in the navigation pane to see API metrics.

APIs 127

APIs Accountability Analytics Entertainment 127

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration. Choose Save.

Chatbots 114

Chatbots APIs Self service Contact Center 114

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 131

APIs Healthcare Scripts Enterprise 131

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 121

Analytics APIs Engineering Construction 121

Momentum Telecom

JANUARY 31, 2025

Alternatively, Azure Data Lake Storage provides a secure, cloud-based centralized repository designed to store massive volumes of structured and unstructured data thats easily accessible for analytics and model training. Book a demo today to see how to add powerful AI capabilities to Microsoft Teams and more.

Government 59

Government Education Enterprise APIs 59

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Timesheet provides analytical data for operators’ activities such as their login hours and active hours.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

JULY 29, 2024

Salesforce Data Cloud and Einstein Model Builder Salesforce Data Cloud is a data platform that unifies your company’s data, giving every team a 360-degree view of the customer to drive automation and analytics, personalize engagement, and power trusted AI. Follow the instructions to set up an IAM user and access keys.

APIs 114

APIs Accountability CRM Engineering 114

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 85

APIs Construction Accountability Best practices 85

AWS Machine Learning

AUGUST 17, 2023

AWS Glue is a serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, ML, and application development. Deploy the CloudFormation template Complete the following steps to deploy the CloudFormation template: Save the CloudFormation template sm-redshift-demo-vpc-cfn-v1.yaml

APIs 85

APIs Engineering Scripts Analytics 85

AWS Machine Learning

SEPTEMBER 1, 2023

We use Streamlit for the sample demo application UI. Solution overview To get responses streamed back from SageMaker, you can use our new InvokeEndpointWithResponseStream API. To take advantage of the new streaming API, you need to make sure the model container returns the streamed response as chunked encoded data.

APIs 108

APIs Chatbots Engineering Best practices 108

Upstream Works

MARCH 21, 2019

Actionable Insights, Customer Journey Analytics, and Platform for Growth. Contact us for a demo to learn more about how Upstream Works enables effective omnichannel customer experience management that delivers real business value.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document. We prepared a model_handler.py

Healthcare 114

Healthcare APIs Enterprise Engineering 114

AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics.

Engineering 129

Engineering Best practices APIs Government 129

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). It only takes a few minutes.

Personalization 81

Personalization APIs Entertainment Marketing 81

AWS Machine Learning

SEPTEMBER 24, 2024

It also enables operational capabilities including automated testing, conversation analytics, monitoring and observability, and LLM hallucination prevention and detection. “We An optional CloudFormation stack to deploy a data pipeline to enable a conversation analytics dashboard. seconds or less. Do not specify an S3 prefix.

Contact Center 95

Contact Center Analytics Accountability Self service 95

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. For this demo, you should have the following prerequisites: An AWS account. If you’re running this solution in us-east-2, the format of this REST API is [link].execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1. Prerequisites.

APIs 88

APIs Enterprise Engineering Accountability 88

aircall

MAY 11, 2018

How do you use the analytics dashboard ? I use analytics to track our missed call percentages. How do you use analytics in your workflow? I use analytics to double-check that everything is integrating properly. We push data from our API into Periscope, and what happens then? Anything else? Mandatory tagging.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Cincom

MARCH 20, 2025

4- Improving Deal Closure Rates with Real-Time Insights CPQ provides real-time analytics on customer preferences, pricing trends, and competitor benchmarks. Select a solution that supports API-based integration with your existing eCommerce platform (e.g., Shopify, Magento, Salesforce Commerce Cloud).

B2B 40

B2B Sales CRM Finance 40

AWS Machine Learning

NOVEMBER 14, 2022

We provide a step-by-step guide to deploy your SageMaker trained model to Graviton-based instances, cover best practices when working with Graviton, discuss the price-performance benefits, and demo how to deploy a TensorFlow model on a SageMaker Graviton instance. He’s passionate about applying machine learning to the area of analytics.

Scripts 92

Scripts APIs Best practices Engineering 92

JivoChat

AUGUST 7, 2023

Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates. Integrate the landing page with Google Analytics to see how people interact with the content. It’s also possible to create segmented lists based on behavior and interests.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. Thirdly, there are improvements to demos and the extension for Spark.

Engineering 86

Engineering APIs Scripts Education 86

AWS Machine Learning

JUNE 4, 2024

In this demo, an outbound call is made using the CreateSipMediaApplicationCall API. In this demo, the prompts are designed using Anthropic Claude Sonnet as the LLM. Prompt engineering for meeting invitation parsing Included in this demo is a React-based UI that will start the process of the SMA joining the meeting.

Engineering 110

Engineering Accountability Best practices Analytics 110

JivoChat

JUNE 6, 2022

It offers an unending range of advantages as well as extensive reporting and analytics. . After selecting Shopify as your Target Cart from the menu, enter your store URL and API password into the blank spots. If you don’t know how to obtain an API password from your Shopify store, you can click here.

APIs 75

APIs Accountability Sales Analytics 75

Avaya

SEPTEMBER 29, 2016

At Avaya, we have the ability to deliver across various verticals and provide the opportunity to implement smart buildings, allowing consumers to experience it live, not just as a demo or prototype. Meanwhile, the dispatch center can push video on how to perform CPR, for example.

Government 79

Government APIs Healthcare Banking 79

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine. Get a Demo. First Name. Company. *.

APIs 52

APIs Contact Center Call Center Government 52

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Another customer reaches out to your sales team to get a demo. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

AWS Machine Learning

JULY 14, 2022

The goal of SageMaker Experiments is to make it as simple as possible to create experiments, populate them with trials, add tracking and lineage information, and run analytics across trials and experiments. DVC is quick to install and doesn’t require special infrastructure, nor does it depend on APIs or external services.

Scripts 91

Scripts Engineering Metrics APIs 91

aircall

FEBRUARY 26, 2018

Using Aircall’s open API, users can create customizable integrations. Real-time analytics dashboards, unique system configurations, and specific data points are all in your proverbial Lego box — create what you want. It’s our goal for Aircall to work with as many popular support and sales platforms as possible. Mobile: 14/ 20.

call center software 59

call center software Call Center First call resolution Technical Support 59

aircall

SEPTEMBER 12, 2022

100+ Integrations and API access. Advanced analytics and call monitoring. Custom analytics. Access to API developer support. Here are a few features you can expect when you make the switch to Aircall: Call center analytics. Check out our developer portal for more info on our open API. . & Canada*.

voip 62

voip APIs Interactive Voice Response Call Center 62