Analytics, APIs and Enterprise - Customer Contact Central

Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

NOVEMBER 7, 2024

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic.

Enterprise

Enterprise APIs Government Accountability

Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

Engineering

Engineering APIs Sales Enterprise

From innovation to impact: How AWS and NVIDIA enable real-world generative AI success

AWS Machine Learning

MARCH 19, 2025

Their results speak for themselvesAdobe achieved a 20-fold scale-up in model training while maintaining the enterprise-grade performance and reliability their customers expect. ServiceNows innovative AI solutions showcase their vision for enterprise-specific AI optimization. times lower latency compared to other platforms.

Healthcare

Healthcare Enterprise APIs Transportation

Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

AWS Machine Learning

MARCH 19, 2025

Note that these APIs use objects as namespaces, alleviating the need for explicit imports. API Gateway supports multiple mechanisms for controlling and managing access to an API. AWS Lambda handles the REST API integration, processing the requests and invoking the appropriate AWS services.

APIs

APIs Automotive Accountability Analytics

Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. We are looking forward to bringing this valuable capability into the hands of many more large enterprises.” This can make it challenging to scale quality management within the contact center.

Analytics

Analytics APIs Customer Service Entertainment

Enterprise Contact Center Solutions: A Game Changer

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions

contact center solutions Enterprise Contact Center Interactive Voice Response

Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering

Engineering APIs Analytics Enterprise

Your guide to generative AI and ML at AWS re:Invent 2024

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. Second, we’ll delve into Amazon Bedrock , our fully managed service for building generative AI applications.

APIs

APIs Enterprise Best practices Government

Accelerate AWS Well-Architected reviews with Generative AI

AWS Machine Learning

MARCH 4, 2025

Scalability The solution can handle multiple reviews simultaneously, making it suitable for organizations of all sizes, from startups to enterprises. Your data remains in the AWS Region where the API call is processed. Brijesh Pati is an Enterprise Solutions Architect at AWS, helping enterprise customers adopt cloud technologies.

Best practices

Best practices Enterprise Engineering Strategic Value

Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning

NOVEMBER 15, 2024

The chatbot improved access to enterprise data and increased productivity across the organization. Amazon Q Business is a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

Chatbots

Chatbots Engineering Enterprise Government

Generating value from enterprise data: Best practices for Text2SQL and generative AI

AWS Machine Learning

JANUARY 4, 2024

Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members. Conclusion In this post, we discussed how we can generate value from enterprise data using natural language to SQL generation.

Best practices

Best practices Enterprise Engineering APIs

Generate training data and cost-effectively train categorical models with Amazon Bedrock

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education

Education Engineering APIs Enterprise

Derive generative AI powered insights from Alation Cloud Services using Amazon Q Business Custom Connector

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise

Enterprise Engineering APIs Accountability

MLOps foundation roadmap for enterprises with Amazon SageMaker

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging.

Enterprise

Enterprise Engineering Accountability APIs

How Travelers Insurance classified emails with Amazon Bedrock and prompt engineering

AWS Machine Learning

JANUARY 31, 2025

However, there are benefits to building an FM-based classifier using an API service such as Amazon Bedrock, such as the speed to develop the system, the ability to switch between models, rapid experimentation for prompt engineering iterations, and the extensibility into other related classification tasks.

Engineering

Engineering Enterprise APIs Consulting

Revolutionizing business processes with Amazon Bedrock and Appian’s generative AI skills

AWS Machine Learning

FEBRUARY 10, 2025

The digital transformation wave has compelled enterprises to seek innovative solutions to streamline operations, enhance efficiency, and maintain a competitive edge. For enterprises, this means achieving higher levels of operational excellence, significant cost savings, and scalable solutions that adapt to business growth.

Enterprise

Enterprise APIs Government Healthcare

Achieve operational excellence with well-architected generative AI solutions using Amazon Bedrock

AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence. What’s different about operating generative AI workloads and solutions?

Government

Government APIs Enterprise Best practices

6 Ways to Vet Gen AI Vendors for the Contact Center

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center

Contact Center APIs Analytics SaaS

Guest Blog: Don’t Waste My Precious Time

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. Standardized web services and APIs for federating silos of data and connecting applications ease integration. The cloud also facilitates next-generation time-saving technology — the use of predictive analytics to further streamline customer interactions.

Self service

Self service APIs Surveys Analytics

Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

Analytics

Analytics APIs CRM Contact Center

How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics

Analytics Government Metrics APIs

New Amazon HealthLake capabilities enable next-generation imaging solutions and precision health analytics

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics

Analytics Healthcare Engineering Enterprise

Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

MARCH 1, 2024

Knowledge Bases for Amazon Bedrock currently supports four vector stores: Amazon OpenSearch Serverless , Amazon Aurora PostgreSQL-Compatible Edition , Pinecone , and Redis Enterprise Cloud. You have the option to override it to use either hybrid or semantic search in the API.

APIs

APIs Finance Chatbots Enterprise

Build an Amazon SageMaker Model Registry approval and promotion workflow with human intervention

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs

APIs Construction Engineering Analytics

Build a receipt and invoice processing pipeline with Amazon Textract

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs

APIs Construction Analytics Enterprise

How Marubeni is optimizing market decisions using AWS machine learning and analytics

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour. He holds a Ph.D.

Marketing

Marketing Analytics APIs Engineering

Intelligent healthcare forms analysis with Amazon Bedrock

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare

Healthcare APIs Consulting Consulting

Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering

Engineering Customer Support APIs Government

How healthcare payers and plans can empower members with generative AI

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare

Healthcare APIs Accountability Enterprise

The Ultimate Guide to Choosing the Right Enterprise Contact Center

Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center?

Enterprise

Enterprise Contact Center Average Handle Time contact center solutions

Bring legacy machine learning code into Amazon SageMaker using AWS Step Functions

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts

Scripts APIs Engineering Construction

CBRE and AWS perform natural language queries of structured data using Amazon Bedrock

AWS Machine Learning

MAY 30, 2024

CBRE’s data environment, with 39 billion data points from over 300 sources, combined with a suite of enterprise-grade technology can deploy a range of AI solutions to enable individual productivity all the way to broadscale transformation. The following diagram illustrates the web interface and API management layer.

Real estate

Real estate APIs Metrics Construction

Derive meaningful and actionable operational insights from AWS Using Amazon Q Business

AWS Machine Learning

JULY 17, 2024

Amazon Q Business is a fully managed, secure, generative-AI powered enterprise chat assistant that enables natural language interactions with your organization’s data. The AWS Support, AWS Trusted Advisor, and AWS Health APIs are available for customers with Enterprise Support, Enterprise On-Ramp, or Business support plans.

Scripts

Scripts APIs Enterprise Accountability

How Customer Support Software Enhances Business Efficiency and Customer Satisfaction?

Wowdesk Blog

FEBRUARY 4, 2025

From small startups to large enterprises, leveraging the right technology can create a competitive edge in customer service. Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service.

Customer Support

Customer Support Chatbots Multi-channel support CRM

Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Accelerated Digital Transformation Framework. Cybersecurity Readiness Assessment.

Banking

Banking Enterprise Contact Center APIs

Build a foundation model (FM) powered customer service bot with agents for Amazon Bedrock

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs

APIs Customer Service Construction Analytics

Elevate workforce productivity through seamless personalization in Amazon Q Business

AWS Machine Learning

OCTOBER 2, 2024

Amazon Q Business is a fully managed generative AI-powered assistant that can answer questions, provide summaries, generate content, and complete tasks based on the data and information that is spread across your enterprise systems. This is the recommended approach. Federation with IAM – Your workforce federates from your SAML 2.0

Personalization

Personalization APIs Enterprise Entertainment

The Role Of AI In Customer Experience

Pointillist

FEBRUARY 19, 2018

Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics.

Customer Experience

Customer Experience Analytics APIs B2B

Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock supports multiple vector databases, including Amazon OpenSearch Serverless , Amazon Aurora , Pinecone, and Redis Enterprise Cloud. For enterprise implementations, Knowledge Bases supports AWS Key Management Service (AWS KMS) encryption, AWS CloudTrail integration, and more.

APIs

APIs Healthcare Scripts Enterprise

Deploy a Slack gateway for Amazon Bedrock

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs

APIs Engineering Accountability Big data

Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

DECEMBER 6, 2023

However, they can’t generalize well to enterprise-specific questions because, to generate an answer, they rely on the public data they were exposed to during pre-training. This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions.

Analytics

Analytics APIs Engineering Construction

10 Best Typeform Alternatives And Competitors

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys

Surveys Analytics Enterprise Feedback

Streamline Sales Processes with Enterprise CPQ

Cincom

MAY 8, 2024

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

Enterprise

Enterprise Sales CRM Upselling

The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Enterprise Customer Support Software. An agent interaction begins with the first reply an agent sends a customer query.

Customer Service

Customer Service APIs Customer Support Feedback

Build a multi-tenant generative AI environment for your enterprise on AWS

Build a video insights and summarization engine using generative AI with Amazon Bedrock

Trending Sources

From innovation to impact: How AWS and NVIDIA enable real-world generative AI success

Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

Enterprise Contact Center Solutions: A Game Changer

Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

Your guide to generative AI and ML at AWS re:Invent 2024

Accelerate AWS Well-Architected reviews with Generative AI

Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

Generating value from enterprise data: Best practices for Text2SQL and generative AI

Generate training data and cost-effectively train categorical models with Amazon Bedrock

Derive generative AI powered insights from Alation Cloud Services using Amazon Q Business Custom Connector

MLOps foundation roadmap for enterprises with Amazon SageMaker

How Travelers Insurance classified emails with Amazon Bedrock and prompt engineering

Revolutionizing business processes with Amazon Bedrock and Appian’s generative AI skills

Achieve operational excellence with well-architected generative AI solutions using Amazon Bedrock

6 Ways to Vet Gen AI Vendors for the Contact Center

Guest Blog: Don’t Waste My Precious Time

Boost agent productivity with Salesforce integration for Live Call Analytics

How to Successfully Implement Customer Journey Analytics – Part 1

New Amazon HealthLake capabilities enable next-generation imaging solutions and precision health analytics

Knowledge Bases for Amazon Bedrock now supports hybrid search

Build an Amazon SageMaker Model Registry approval and promotion workflow with human intervention

Build a receipt and invoice processing pipeline with Amazon Textract

How Marubeni is optimizing market decisions using AWS machine learning and analytics

Intelligent healthcare forms analysis with Amazon Bedrock

Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support

How healthcare payers and plans can empower members with generative AI

The Ultimate Guide to Choosing the Right Enterprise Contact Center

Bring legacy machine learning code into Amazon SageMaker using AWS Step Functions

CBRE and AWS perform natural language queries of structured data using Amazon Bedrock

Derive meaningful and actionable operational insights from AWS Using Amazon Q Business

How Customer Support Software Enhances Business Efficiency and Customer Satisfaction?

Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Build a foundation model (FM) powered customer service bot with agents for Amazon Bedrock

Elevate workforce productivity through seamless personalization in Amazon Q Business

The Role Of AI In Customer Experience

Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

Deploy a Slack gateway for Amazon Bedrock

Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

10 Best Typeform Alternatives And Competitors

Streamline Sales Processes with Enterprise CPQ

The Complete Glossary of Common Customer Service & Support Lingos

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