AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence. What’s different about operating generative AI workloads and solutions?

Government 105

Government APIs Enterprise Best practices 105

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

Engineering 95

Engineering APIs Sales Enterprise 95

AWS Machine Learning

MARCH 1, 2024

Knowledge Bases for Amazon Bedrock currently supports four vector stores: Amazon OpenSearch Serverless , Amazon Aurora PostgreSQL-Compatible Edition , Pinecone , and Redis Enterprise Cloud. You have the option to override it to use either hybrid or semantic search in the API.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 99

APIs Construction Analytics Enterprise 99

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

Analytics 75

Analytics APIs CRM Contact Center 75

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Accelerated Digital Transformation Framework. Cybersecurity Readiness Assessment.

Banking 137

Banking Enterprise Contact Center APIs 137

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

Pointillist

FEBRUARY 19, 2018

Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 108

APIs Construction Engineering Analytics 108

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 117

Healthcare APIs Consulting Consulting 117

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 114

Healthcare APIs Accountability Enterprise 114

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock supports multiple vector databases, including Amazon OpenSearch Serverless , Amazon Aurora , Pinecone, and Redis Enterprise Cloud. For enterprise implementations, Knowledge Bases supports AWS Key Management Service (AWS KMS) encryption, AWS CloudTrail integration, and more.

APIs 121

APIs Healthcare Scripts Enterprise 121

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 75

Analytics Healthcare Engineering Enterprise 75

AWS Machine Learning

MAY 30, 2024

CBRE’s data environment, with 39 billion data points from over 300 sources, combined with a suite of enterprise-grade technology can deploy a range of AI solutions to enable individual productivity all the way to broadscale transformation. The following diagram illustrates the web interface and API management layer.

Real estate 114

Real estate APIs Metrics Construction 114

Cincom

MAY 8, 2024

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 124

Scripts APIs Engineering Construction 124

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Enterprise Customer Support Software. An agent interaction begins with the first reply an agent sends a customer query.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Noble Systems

APRIL 8, 2020

Today, a new breed of enterprise-class CCaaS offerings have redefined the value proposition and changed the game. What does it take to be an Enterprise-level Contact Center as a Service Solution? Advances in cloud technology brought the cloud contact center closer in feasibility for the enterprise market. Advanced Analytics.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour. He holds a Ph.D.

Marketing 75

Marketing Analytics APIs Engineering 75

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

NOVEMBER 27, 2024

Enterprises are facing challenges in accessing their data assets scattered across various sources because of increasing complexities in managing vast amount of data. Search solutions in modern big data management must facilitate efficient and accurate search of enterprise data assets that can adapt to the arrival of new assets.

Enterprise 85

Enterprise APIs Accountability Engineering 85

AWS Machine Learning

JULY 17, 2024

Amazon Q Business is a fully managed, secure, generative-AI powered enterprise chat assistant that enables natural language interactions with your organization’s data. The AWS Support, AWS Trusted Advisor, and AWS Health APIs are available for customers with Enterprise Support, Enterprise On-Ramp, or Business support plans.

Scripts 103

Scripts APIs Enterprise Accountability 103

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 111

Customer Experience Contact Center APIs Analytics 111

AWS Machine Learning

OCTOBER 2, 2024

Amazon Q Business is a fully managed generative AI-powered assistant that can answer questions, provide summaries, generate content, and complete tasks based on the data and information that is spread across your enterprise systems. This is the recommended approach. Federation with IAM – Your workforce federates from your SAML 2.0

Personalization 102

Personalization APIs Enterprise Entertainment 102

DMG Consulting

MAY 26, 2020

2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.

Contact Center 96

Contact Center Analytics Consulting Consulting 96

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 94

APIs Customer Service Construction Analytics 94

AWS Machine Learning

DECEMBER 6, 2023

However, they can’t generalize well to enterprise-specific questions because, to generate an answer, they rely on the public data they were exposed to during pre-training. This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions.

Analytics 111

Analytics APIs Engineering Construction 111

3CLogic

AUGUST 18, 2020

However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. However, enterprises continue to remain dependent on their existing call center platform (IVR, queue management, reporting, etc.) Think configuration over code.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 87

APIs Engineering Accountability Big data 87

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . The post Supercharging Your Tech Stack with Totango: Streamline Your Workflows appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

APIs 118

APIs Enterprise Analytics Technology 118

AWS Machine Learning

JANUARY 9, 2025

With Amazon Bedrock Agents, you can orchestrate multi-step processes and integrate with enterprise data using natural language instructions. The Lambda function can be integrated with external credit APIs. We described each of the APIs in the OpenAPI schema, which the agent uses to select the most appropriate API to perform the action.

APIs 99

APIs Banking Enterprise Accountability 99

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. The tool is free for Front users with Prime and Enterprise plans, so it won’t increase your expenses for internal tools. You have ratings, comments, and analytics in one place. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

JULY 10, 2024

Fine-tuning Anthropic Claude 3 Haiku in Amazon Bedrock offers significant advantages for enterprises. Run the fine-tuning job using the Amazon Bedrock API Make sure to request access to the preview of Anthropic Claude 3 Haiku fine-tuning in Amazon Bedrock, as discussed in the prerequisites.

APIs 120

APIs Airlines Metrics Engineering 120

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business is a generative artificial intelligence (AI)-powered assistant designed to enhance enterprise operations. It can be tailored to your specific business needs by connecting to your company’s information and enterprise systems using built-in connectors to a variety of enterprise data sources. Choose Create.

APIs 91

APIs Enterprise Accountability Management 91