AWS Machine Learning

OCTOBER 31, 2024

Amazon Q Business is a fully managed, generative AI-powered assistant designed to enhance enterprise operations. Whether you’re a small startup or a large enterprise, this solution can help you maximize the potential of your Gmail data and empower your team with actionable insights. Choose Enable to enable this API.

APIs 118

APIs Accountability Enterprise Engineering 118

AWS Machine Learning

OCTOBER 16, 2024

In this post, we demonstrate how the CQ solution used Amazon Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics. Additionally, Intact was impressed that Amazon Transcribe could adapt to various post-call analytics use cases across their organization.

Customer Service 86

Customer Service Scripts Coaching Finance 86

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. Second, we’ll delve into Amazon Bedrock , our fully managed service for building generative AI applications.

APIs 101

APIs Enterprise Best practices Government 101

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 121

Engineering APIs Analytics Enterprise 121

AWS Machine Learning

MARCH 4, 2025

Scalability The solution can handle multiple reviews simultaneously, making it suitable for organizations of all sizes, from startups to enterprises. Your data remains in the AWS Region where the API call is processed. Brijesh Pati is an Enterprise Solutions Architect at AWS, helping enterprise customers adopt cloud technologies.

Best practices 113

Best practices Enterprise Engineering Strategic Value 113

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. We are looking forward to bringing this valuable capability into the hands of many more large enterprises.” This can make it challenging to scale quality management within the contact center.

Analytics 119

Analytics APIs Customer Service Entertainment 119

AWS Machine Learning

DECEMBER 3, 2024

Agent architecture The following diagram illustrates the serverless agent architecture with standard authorization and real-time interaction, and an LLM agent layer using Amazon Bedrock Agents for multi-knowledge base and backend orchestration using API or Python executors. Domain-scoped agents enable code reuse across multiple agents.

Sales 108

Sales APIs Engineering Analytics 108

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

AWS Machine Learning

NOVEMBER 15, 2024

The chatbot improved access to enterprise data and increased productivity across the organization. Amazon Q Business is a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

Chatbots 113

Chatbots Engineering Enterprise Government 113

AWS Machine Learning

SEPTEMBER 28, 2023

In this post, we describe the enhancements to the forecasting capabilities of SageMaker Canvas and guide you on using its user interface (UI) and AutoML APIs for time-series forecasting. While the SageMaker Canvas UI offers a code-free visual interface, the APIs empower developers to interact with these features programmatically.

APIs 118

APIs Construction Finance Enterprise 118

AWS Machine Learning

FEBRUARY 10, 2025

They provide access to external data and APIs or enable specific actions and computation. Gordon Campbell is the Chief Customer Officer and Co-Founder of RDC, where he leverages over 30 years in enterprise software to drive RDCs leading AI Decisioning platform for business and commercial lenders.

Chief Customer Officer 101

Chief Customer Officer Banking SaaS Engineering 101

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 96

Enterprise Engineering APIs Accountability 96

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

JANUARY 4, 2024

Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members. Conclusion In this post, we discussed how we can generate value from enterprise data using natural language to SQL generation.

Best practices 139

Best practices Enterprise Engineering APIs 139

AWS Machine Learning

APRIL 24, 2025

OpenSearch is a distributed open-source search and analytics engine composed of a search engine and vector database. Send the text, images, and metadata to Amazon Bedrock using its API to generate embeddings using the Amazon Titan Multimodal Embeddings G1 model. The Amazon Bedrock API replies with embeddings to the Jupyter notebook.

Engineering 104

Engineering APIs Enterprise Accountability 104

AWS Machine Learning

JANUARY 31, 2025

However, there are benefits to building an FM-based classifier using an API service such as Amazon Bedrock, such as the speed to develop the system, the ability to switch between models, rapid experimentation for prompt engineering iterations, and the extensibility into other related classification tasks.

Engineering 92

Engineering Enterprise APIs Consulting 92

AWS Machine Learning

APRIL 10, 2025

You can get started without any prior machine learning (ML) experience, and Amazon Personalize allows you to use APIs to build sophisticated personalization capabilities. After the model is trained, you can get the top recommended movies for each user by querying the recommender with each user ID through the Amazon Personalize Runtime API.

Personalization 98

Personalization APIs Advertising Accountability 98

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging.

Enterprise 119

Enterprise Engineering Accountability APIs 119

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Government 80

Government Analytics Engineering CRM 80

AWS Machine Learning

FEBRUARY 10, 2025

The digital transformation wave has compelled enterprises to seek innovative solutions to streamline operations, enhance efficiency, and maintain a competitive edge. For enterprises, this means achieving higher levels of operational excellence, significant cost savings, and scalable solutions that adapt to business growth.

Enterprise 70

Enterprise APIs Government Healthcare 70

AWS Machine Learning

OCTOBER 2, 2024

Large enterprises are building strategies to harness the power of generative AI across their organizations. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence. What’s different about operating generative AI workloads and solutions?

Government 126

Government APIs Enterprise Best practices 126

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

Analytics 98

Analytics APIs CRM Contact Center 98

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. Standardized web services and APIs for federating silos of data and connecting applications ease integration. The cloud also facilitates next-generation time-saving technology — the use of predictive analytics to further streamline customer interactions.

Self service 205

Self service APIs Surveys Analytics 205

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

AWS Machine Learning

APRIL 30, 2025

Second, integration tests verify the end-to-end flow of the REST API and the chatbots interaction with the large language model (LLM). This allowed them to quickly move their API-based backend services to a cloud-native environment. The final step is functional testing with predefined scenarios for manual testing and validation.

Government 66

Government Engineering Enterprise APIs 66

Interaction Metrics

APRIL 17, 2025

If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. Best For Organizations of any size that want expert-built surveys, top-tier analytics, and full access to premium platforms without paying for or managing the tools themselves. But that doesnt mean its the right fit for everyone.

Surveys 48

Surveys Enterprise B2B Analytics 48

AWS Machine Learning

MARCH 1, 2024

Knowledge Bases for Amazon Bedrock currently supports four vector stores: Amazon OpenSearch Serverless , Amazon Aurora PostgreSQL-Compatible Edition , Pinecone , and Redis Enterprise Cloud. You have the option to override it to use either hybrid or semantic search in the API.

APIs 136

APIs Finance Chatbots Enterprise 136

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour. He holds a Ph.D.

Marketing 97

Marketing Analytics APIs Engineering 97

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 128

APIs Construction Engineering Analytics 128

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 120

APIs Construction Analytics Enterprise 120

AWS Machine Learning

SEPTEMBER 28, 2023

From startups to enterprises, organizations of all sizes are getting started with generative AI. But what do organizations need to bring generative AI into the enterprise and make it real? Amazon Bedrock is the first fully managed generative AI service to offer Llama 2, Meta’s next-generation LLM, through a managed API.

APIs 139

APIs Enterprise Best practices Government 139

Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center?

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 143

Scripts APIs Engineering Construction 143

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 128

Healthcare APIs Accountability Enterprise 128

AWS Machine Learning

MAY 30, 2024

CBRE’s data environment, with 39 billion data points from over 300 sources, combined with a suite of enterprise-grade technology can deploy a range of AI solutions to enable individual productivity all the way to broadscale transformation. The following diagram illustrates the web interface and API management layer.

Real estate 129

Real estate APIs Metrics Construction 129

AWS Machine Learning

JULY 17, 2024

Amazon Q Business is a fully managed, secure, generative-AI powered enterprise chat assistant that enables natural language interactions with your organization’s data. The AWS Support, AWS Trusted Advisor, and AWS Health APIs are available for customers with Enterprise Support, Enterprise On-Ramp, or Business support plans.

Scripts 123

Scripts APIs Enterprise Accountability 123

Wowdesk Blog

FEBRUARY 4, 2025

From small startups to large enterprises, leveraging the right technology can create a competitive edge in customer service. Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52