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Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API. You can upload a call recording in Amazon S3 and start a Transcribe Call Analytics job.

Analytics 104
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Dynamic video content moderation and policy evaluation using AWS generative AI services

AWS Machine Learning

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway.

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Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

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Power recommendations and search using an IMDb knowledge graph – Part 3

AWS Machine Learning

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

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Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

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How Veritone uses Amazon Bedrock, Amazon Rekognition, Amazon Transcribe, and information retrieval to update their video search pipeline

AWS Machine Learning

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

APIs 113
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The Role Of AI In Customer Experience

Pointillist

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.