CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

MARCH 1, 2024

For example, consider the following query: What is the cost of the book " " on ? For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable.

APIs 137

APIs Finance Chatbots Enterprise 137

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. The following screenshots show some examples.

Advertising 127

Advertising APIs Education Analytics 127

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 126

Healthcare APIs Accountability Enterprise 126

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices.

Enterprise 112

Enterprise APIs Government Accountability 112

AWS Machine Learning

JANUARY 28, 2025

SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. It functions as a standalone HTTP server that provides various REST API endpoints for monitoring, recording, and visualizing experiment runs. We specifically focus on SageMaker with MLflow.

Management 113

Management APIs Engineering Metrics 113

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. This example represents our willingness to bid 1.65 This example represents our willingness to bid 1.65

Marketing 100

Marketing Analytics APIs Engineering 100

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 97

Analytics Engineering Metrics APIs 97

AWS Machine Learning

NOVEMBER 10, 2023

Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

APIs 126

APIs Chatbots Analytics Personalization 126

AWS Machine Learning

NOVEMBER 17, 2023

The structured prompts include a sequence of question-thought-action-observation examples. The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. The following diagram depicts the agent structure.

APIs 115

APIs Customer Service Construction Analytics 115

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 93

Analytics Management Accountability Engineering 93

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 129

Healthcare APIs Consulting Consulting 129

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration. Choose Save.

Chatbots 126

Chatbots APIs Self service Contact Center 126

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 135

APIs Advertising Entertainment Metrics 135

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 120

APIs Automotive Education Engineering 120

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 127

Real estate APIs Metrics Construction 127

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 125

Analytics APIs Engineering Construction 125

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 142

Education APIs Engineering Banking 142

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 127

Government APIs Enterprise Best practices 127

AWS Machine Learning

APRIL 18, 2024

For Meeting Assist Bedrock Knowledge Base Id (existing) , enter your existing knowledge base ID (for example, JSXXXXX3D8 ). If the meeting app (for example, Zoom.us) is supported by the LMA extension, the user’s name, meeting name, and active speaker names are automatically detected by the extension.

APIs 137

APIs Accountability Analytics Entertainment 137

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 134

Contact Center CRM Analytics Average Handle Time 134

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. For example, an advertiser might have static images of their product against a white background. The Amazon API Gateway receives the PUT request (step 1).

Advertising 130

Advertising APIs Engineering Benchmark 130

AWS Machine Learning

JULY 10, 2024

For example, the following table shows example validation losses for each epoch during a training process. Before you start a fine-tuning job, create an S3 bucket in the same Region as your Amazon Bedrock service (for example, us-west-2), as mentioned in the prerequisites. Epoch Validation Loss 1 0.9

APIs 129

APIs Airlines Metrics Engineering 129

AWS Machine Learning

AUGUST 26, 2022

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. The following is a high-level overview of the steps involved: Extract UTF-8 encoded plain text from image or PDF files using the Amazon Textract DetectDocumentText API.

APIs 107

APIs Banking Accountability industry standards 107

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 103

APIs Best practices Banking Enterprise 103

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 144

Scripts APIs Engineering Construction 144

AWS Machine Learning

DECEMBER 4, 2024

In a production environment, you continue to use the existing Amazon Bedrock Inference APIs, such as the InvokeModel or Converse API, and turn on invocation logs that store model input data (prompts) and model output data (responses). Amazon Bedrock generates responses from the teacher model for the provided prompts.

APIs 116

APIs Metrics Healthcare Chatbots 116

AWS Machine Learning

AUGUST 22, 2024

For example, [link]. On the API tokens page, choose Create API token. Figure 7: Confluence API token creation In the Create an API token dialog box, for Label , add a name for your API token. You can’t retrieve the API token after you close the dialog box. For example, [link]. Choose Create.

APIs 116

APIs Enterprise Accountability Management 116

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 135

APIs Healthcare Scripts Enterprise 135

AWS Machine Learning

OCTOBER 2, 2024

For example, an AI assistant for employee onboarding could use what it knows about an employee’s work location, department, or job title to provide information that is more relevant to the employee. If the Amazon Q Business application is configured with IAM Identity Center, the AssumeRole API is called passing the IAM Identity Center token.

Personalization 119

Personalization APIs Enterprise Entertainment 119

AWS Machine Learning

OCTOBER 31, 2023

An example of account linking would be to identify the relationship between Amazon and its subsidiary, Whole Foods Market [ source ]. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.

Healthcare 130

Healthcare APIs Engineering Accountability 130

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. For example, after you have trained your model and launched your campaign, your users continue to generate interactions data. Code example. CreateDatasetImportJob.

Personalization 98

Personalization APIs Enterprise Engineering 98

AWS Machine Learning

AUGUST 21, 2024

This fully managed feature allows organizations to submit batch jobs through a CreateModelInvocationJob API or on the Amazon Bedrock console, simplifying large-scale data processing tasks. In this post, we demonstrate the capabilities of batch inference using call center transcript summarization as an example.

Call Center 113

Call Center APIs Engineering Accountability 113

AWS Machine Learning

OCTOBER 4, 2022

For example, you can analyze support tickets and knowledge articles to detect PII entities and redact the text before you index the documents. As an example, let’s assume you have 10,000 logs records, and the key value you want to redact PII from is 500 characters. No ML experience is required. Solution overview. Costs involved.

APIs 103

APIs Banking Analytics Accountability 103

AWS Machine Learning

JUNE 15, 2023

It features interactive Jupyter notebooks with self-contained code in PyTorch, JAX, TensorFlow, and MXNet, as well as real-world examples, exposition figures, and math. ACT allows you to customize translation output on the fly by providing tailored translation examples in the form of parallel data.

APIs 102

APIs Benchmark Best practices Engineering 102

AWS Machine Learning

OCTOBER 29, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Best practices 112

Best practices Feedback Metrics APIs 112