AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 91

Education Engineering APIs Enterprise 91

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 115

Construction APIs Metrics Accountability 115

AWS Machine Learning

NOVEMBER 13, 2024

For example, searching for a specific red leather handbag with a gold chain using text alone can be cumbersome and imprecise, often yielding results that don’t directly match the user’s intent. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 114

Engineering Management APIs Healthcare 114

AWS Machine Learning

JANUARY 31, 2025

However, there are benefits to building an FM-based classifier using an API service such as Amazon Bedrock, such as the speed to develop the system, the ability to switch between models, rapid experimentation for prompt engineering iterations, and the extensibility into other related classification tasks.

Engineering 88

Engineering Enterprise APIs Consulting 88

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 94

Analytics APIs Healthcare Big data 94

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The following screenshot shows an example. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails.

Entertainment 77

Entertainment APIs Technology Feedback 77

AWS Machine Learning

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 113

Chatbots Engineering Enterprise Government 113

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. This function can implement custom logic that’s relevant to postprocessing, for example, updating the call summary to a CRM system.

Analytics 94

Analytics APIs CRM Contact Center 94

Help Scout

SEPTEMBER 2, 2021

In our examples below, we’ve chosen to use a SaaS (software as a service) product that helps users build and design websites. An example: At ABC Website Company, we help companies and individuals build beautiful, impactful websites that their customers love. Working with users who want to design sites using our API.

Technical Support 103

Technical Support Engineering APIs Education 103

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. Standardized web services and APIs for federating silos of data and connecting applications ease integration. The cloud also facilitates next-generation time-saving technology — the use of predictive analytics to further streamline customer interactions.

Self service 202

Self service APIs Surveys Analytics 202

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

FEBRUARY 25, 2025

Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. Leave the defaults and choose Next.

Enterprise 92

Enterprise Engineering APIs Accountability 92

AWS Machine Learning

MARCH 10, 2023

Example use cases for this could be payment processing or high-volume account creation. The source of the data could be a system that generates these transactions—for example, ecommerce or banking. Call the Amazon Fraud Detector API using the GetEventPrediction action. An example use case is claims processing.

APIs 137

APIs Banking Accountability Analytics 137

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. The following screenshots show some examples.

Advertising 129

Advertising APIs Education Analytics 129

AWS Machine Learning

JANUARY 7, 2025

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. For this example, the translated text, although accurate, is close to a literal translation, which is not a common phrasing in French.

Engineering 107

Engineering Metrics industry standards Finance 107

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 127

Healthcare APIs Accountability Enterprise 127

AWS Machine Learning

MARCH 1, 2024

For example, consider the following query: What is the cost of the book " " on ? For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable.

APIs 134

APIs Finance Chatbots Enterprise 134

AWS Machine Learning

NOVEMBER 10, 2023

Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

APIs 122

APIs Chatbots Analytics Personalization 122

AWS Machine Learning

NOVEMBER 17, 2023

The structured prompts include a sequence of question-thought-action-observation examples. The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. The following diagram depicts the agent structure.

APIs 112

APIs Customer Service Construction Analytics 112

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. This example represents our willingness to bid 1.65 This example represents our willingness to bid 1.65

Marketing 94

Marketing Analytics APIs Engineering 94

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 130

Healthcare APIs Consulting Consulting 130

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 128

Real estate APIs Metrics Construction 128

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 89

Analytics Engineering Metrics APIs 89

AWS Machine Learning

FEBRUARY 10, 2025

Additionally, well cover real-world examples of processes such as: A mortgage lender that used AI-driven data extraction to reduce mortgage processing times from 16 weeks to 10 weeks. However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools.

Enterprise 69

Enterprise APIs Government Healthcare 69

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 132

APIs Advertising Entertainment Metrics 132

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 125

Analytics APIs Engineering Construction 125

Wowdesk Blog

FEBRUARY 4, 2025

Real-Life Example: Zappos, an online retailer, uses customer support software to provide 24/7 personalized assistance. Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 138

Education APIs Engineering Banking 138

AWS Machine Learning

JULY 10, 2024

For example, the following table shows example validation losses for each epoch during a training process. Before you start a fine-tuning job, create an S3 bucket in the same Region as your Amazon Bedrock service (for example, us-west-2), as mentioned in the prerequisites. Epoch Validation Loss 1 0.9

APIs 130

APIs Airlines Metrics Engineering 130

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 123

Government APIs Enterprise Best practices 123

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 110

APIs Automotive Education Engineering 110

AWS Machine Learning

APRIL 18, 2024

For Meeting Assist Bedrock Knowledge Base Id (existing) , enter your existing knowledge base ID (for example, JSXXXXX3D8 ). If the meeting app (for example, Zoom.us) is supported by the LMA extension, the user’s name, meeting name, and active speaker names are automatically detected by the extension.

APIs 134

APIs Accountability Analytics Entertainment 134

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 81

Analytics Management Accountability Engineering 81

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. For example, an advertiser might have static images of their product against a white background. The Amazon API Gateway receives the PUT request (step 1).

Advertising 129

Advertising APIs Engineering Benchmark 129

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call.

Contact Center 131

Contact Center CRM Analytics Average Handle Time 131

AWS Machine Learning

AUGUST 26, 2022

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. The following is a high-level overview of the steps involved: Extract UTF-8 encoded plain text from image or PDF files using the Amazon Textract DetectDocumentText API.

APIs 107

APIs Banking Accountability industry standards 107