AWS Machine Learning

FEBRUARY 7, 2025

Slack already provides applications for workstations and phones, message threads for complex queries, emoji reactions for feedback, and file sharing capabilities. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The following screenshot shows an example.

Entertainment 77

Entertainment APIs Technology Feedback 77

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

MARCH 27, 2025

Later, if they saw the employee making mistakes, they might try to simplify the problem and provide constructive feedback by giving examples of what not to do, and why. Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. client = boto3.client("bedrock-runtime",

Education 91

Education Engineering APIs Enterprise 91

Global Response

MARCH 24, 2025

User feedback for continuous improvement Every call center strives for perfection. A knowledge management system with analytical tools can capture agents’ and customers’ feedback through clicks, ratings, likes, and comments to shed light on areas that need improvement. Use the insights to refine your content.

Call Center 62

Call Center Management Abandon rate outsourcing 62

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. The reports help you measure ratings, read feedback, and more. Agent Performance Report. Agent Role. Eye Catcher.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. What is an In-App Feedback Survey? Include a Progress Bar.

Feedback 78

Feedback Surveys APIs Customer centricity 78

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 89

Analytics Engineering Metrics APIs 89

CSM Magazine

FEBRUARY 19, 2025

Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. You can view the results and provide feedback by voting for the winning setting. Veritone is an artificial intelligence (AI) company based in Irvine, California.

APIs 132

APIs Advertising Entertainment Metrics 132

AWS Machine Learning

MAY 15, 2024

Students can take personalized quizzes and get immediate feedback on their performance. The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). The JSON file is returned to API Gateway.

Education 138

Education APIs Engineering Banking 138

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Cisco - Contact Center

DECEMBER 17, 2020

In today’s world where customer experience can make or break a brand, capturing customer feedback while it is top of mind is essential. For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value. With these approach restrictions, analytics accuracy hovers around just 70%.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

JUNE 26, 2024

The function invokes the Amazon Textract API and performs a fuzzy match using the document schema mappings stored in Amazon DynamoDB. An event on message receipt invokes a Lambda function that in turn invokes the Amazon Textract StartDocumentAnalysis API for information extraction.

Marketing 113

Marketing APIs Banking Entertainment 113

AWS Machine Learning

FEBRUARY 10, 2025

However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools. This layer encapsulates the logic required to interact with the AWS AI services to manage API calls, data formatting, and error handling. Text and data extraction : Organizations generate mountains of data and documents.

Enterprise 69

Enterprise APIs Government Healthcare 69

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Advanced Feedback Mechanism: Qualtrics provides feedback on surveys, enabling you to track survey results easily and make necessary adjustments.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images.

Advertising 129

Advertising APIs Engineering Benchmark 129

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 114

APIs Government Engineering Telecommunications 114

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 123

Government APIs Enterprise Best practices 123

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 131

APIs Engineering Analytics Scripts 131

ProProfs Blog

NOVEMBER 15, 2021

It offers an easy-to-use interface that offers precise business solutions including how to collect customer feedback , conduct market research, and generate leads. Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. Easy customization.

Surveys 148

Surveys Analytics Enterprise Feedback 148

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior.

Best practices 40

Best practices Sales CRM Finance 40

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. Proactiveness triggering actions in real-time Automatically creating tickets in Zendesk or Salesforce when you receive negative feedback. What is an Integration?

Customer Experience 88

Customer Experience APIs CRM Feedback 88

AWS Machine Learning

DECEMBER 6, 2023

Conversational AI has come a long way in recent years thanks to the rapid developments in generative AI, especially the performance improvements of large language models (LLMs) introduced by training techniques such as instruction fine-tuning and reinforcement learning from human feedback.

Analytics 125

Analytics APIs Engineering Construction 125

Cincom

JANUARY 31, 2025

It includes several systems and tools for gathering feedback, tracking interactions to pinpoint customers’ problems across various touchpoints, and further analyzing them to learn more about their requirements and preferences. Gather feedback from both customers and internal stakeholders to see if theres any gap.

Customer Experience 40

Customer Experience APIs Feedback Technical Support 40

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 135

APIs Healthcare Scripts Enterprise 135

AWS Machine Learning

OCTOBER 2, 2024

The steps of the process are as follows: When a user accesses the Amazon Q Business web experience or a custom client that integrates with the Amazon Q Business API, they must be authenticated. If the Amazon Q Business application is configured with IAM Identity Center, the AssumeRole API is called passing the IAM Identity Center token.

Personalization 118

Personalization APIs Enterprise Entertainment 118

UJET

JULY 7, 2020

When supervisors were managing in-house, they could provide more guidance and feedback through in-person one-on-ones. Teams discover quality trends, NPS scores, customer surveys, and anonymous feedback. This raw data is inputted into native analytics and reporting tools to provide deep insights.

Customer Support 106

Customer Support contact center workforce Quality management Contact Center 106

CSM Magazine

NOVEMBER 4, 2024

Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization. Customer feedback channels also provide insight. Local cultural consultants help align content. Continuous IT cooperation is vital.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

AWS Machine Learning

JUNE 12, 2024

The customized UI allows you to implement special features like handling feedback, using company brand colors and templates, and using a custom login. Amazon Q uses the chat_sync API to carry out the conversation. For example, you could introduce custom feedback handling features.

APIs 134

APIs Enterprise Accountability Feedback 134

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 98

Sales Advertising Engineering APIs 98

Nicereply

NOVEMBER 16, 2021

At that moment, customers can edit the rating or add written feedback. Where can I see the received feedback? You can also find this feedback in the “Shared with me” section. Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

Comm100

OCTOBER 19, 2022

It also means you can adjust your bot’s workflows as necessary based on the customer feedback you receive. #4 Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics. 10 Chatbot API. 4 Omnichannel Messaging Support.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Spearline

JULY 21, 2022

testingRTC creates faster feedback loops from development to testing. Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API.

Scripts 98

Scripts APIs Metrics Analytics 98

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98