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Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API. You can upload a call recording in Amazon S3 and start a Transcribe Call Analytics job.

Analytics 118
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Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

AWS Machine Learning

For organizations deploying LLMs in production applicationsparticularly in critical domains such as healthcare, finance, or legal servicesthese residual hallucinations pose serious risks, potentially leading to misinformation, liability issues, and loss of user trust. User submits a question When is re:Invent happening this year?,

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API. billion, $6.1 billion, and $5.9 billion, $6.1

APIs 134
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Accelerate AWS Well-Architected reviews with Generative AI

AWS Machine Learning

Your data remains in the AWS Region where the API call is processed. At the time of writing of this blog, only the AWS Well-Architected Framework, Financial Services Industry, and Analytics lenses have been provisioned. All data is encrypted in transit and at rest.

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Maximizing ROI with CPQ: 10 Best Practices for Sales Success

Cincom

Coordinate among your sales, finance, and operations teams to identify pain points where CPQ can accelerate deal velocity and improve accuracy. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Implement event-driven architecture where updates in CRM (e.g.,

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How Customer Support Software Enhances Business Efficiency and Customer Satisfaction?

Wowdesk Blog

Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service. Choosing a solution with robust API support improves efficiency and enhances customer interactions.

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Evaluate large language models for your machine translation tasks on AWS

AWS Machine Learning

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI.