Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics
AWS Machine Learning
APRIL 30, 2024
To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API. You can upload a call recording in Amazon S3 and start a Transcribe Call Analytics job.
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