Wowdesk Blog

FEBRUARY 4, 2025

Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service. Choosing a solution with robust API support improves efficiency and enhances customer interactions.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

JANUARY 7, 2025

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI.

Engineering 104

Engineering Metrics industry standards Finance 104

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards.

Real estate 127

Real estate APIs Metrics Construction 127

AWS Machine Learning

JUNE 26, 2024

The function invokes the Amazon Textract API and performs a fuzzy match using the document schema mappings stored in Amazon DynamoDB. An event on message receipt invokes a Lambda function that in turn invokes the Amazon Textract StartDocumentAnalysis API for information extraction.

Marketing 109

Marketing APIs Banking Entertainment 109

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 118

APIs Metrics Consulting Consulting 118

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Federated learning.

Analytics 91

Analytics Healthcare Engineering Government 91

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 128

APIs Advertising Entertainment Metrics 128

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, like Meta, through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI. Configure Llama 3.2 b64encode(image_bytes).decode('utf-8')

Real estate 91

Real estate Finance APIs Construction 91

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 76

Analytics Management Accountability Engineering 76

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 88

APIs Finance Engineering Analytics 88

AWS Machine Learning

JULY 10, 2024

Run the fine-tuning job using the Amazon Bedrock API Make sure to request access to the preview of Anthropic Claude 3 Haiku fine-tuning in Amazon Bedrock, as discussed in the prerequisites. Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account.

APIs 130

APIs Airlines Metrics Engineering 130

AWS Machine Learning

AUGUST 26, 2022

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. The following is a high-level overview of the steps involved: Extract UTF-8 encoded plain text from image or PDF files using the Amazon Textract DetectDocumentText API.

APIs 104

APIs Banking Accountability industry standards 104

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform. These platforms usually have a rich set of APIs, so it is very easy to integrate them into Lumoa.

Customer Experience 88

Customer Experience APIs CRM Feedback 88

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. A place where they can easily test their concepts, have robust test data analytics and get instant access to prove their ideas. It isn’t just about APIs, SDKs or toolkits. It’s about working together to solve problems.

APIs 40

APIs Finance Banking Engineering 40

Cincom

MARCH 20, 2025

5- Inefficient Collaboration Between Sales, Finance, and Operations B2B sales dont happen in isolationeach deal requires input from multiple departments. Sales teams need accurate pricing from finance, product availability from operations, and approval from leadership. Shopify, Magento, Salesforce Commerce Cloud).

B2B 40

B2B Sales CRM Finance 40

AWS Machine Learning

MARCH 22, 2023

Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and data and analytics. Access and permissions to configure IDP to register Data Wrangler application and set up the authorization server or API. Configure Snowflake. Configure SageMaker Studio.

APIs 93

APIs Engineering Analytics Scripts 93

Help Scout

MAY 12, 2021

Your finance team, who may be involved with larger account billing. Find an ally in your finance or business analysis team who can help you understand the numbers that drive your business. Develop analytical reading skills. Effective customer service teams can read analytically, uncovering information beyond the surface level.

Customer retention 117

Customer retention Finance Customer effort Analytics 117

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 124

APIs Engineering Marketing Enterprise 124

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 87

APIs Banking SaaS Engineering 87

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. To extract the raw text information for all the documents in Amazon S3, we use the Amazon Textract detect_document_text() API. Extraction phase.

APIs 85

APIs Banking Finance Analytics 85

aircall

JULY 26, 2018

Kustomer’s commitment to empowering businesses and customers has recently been acknowledged by way of $26 million in Series B financing, bringing total funding to $38.5 “Creating an integration with Aircall was very easy—their API was well-documented, and Aircall’s tech team was on-hand with any support we needed.”

Finance 83

Finance APIs Analytics Call Center 83

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

DECEMBER 18, 2023

Industries such as Finance, Retail, Supply Chain Management, and Logistics face the risk of missed opportunities, increased costs, inefficient resource allocation, and the inability to meet customer expectations. With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data.

Finance 121

Finance APIs Big data Scripts 121

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 93

Sales Advertising Engineering APIs 93

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 126

Self service APIs Transportation Contact Center 126

AWS Machine Learning

JANUARY 22, 2024

If there are between 15–31 queries and the number of pages is between 2–3,001, then Amazon Textract asynchronous processing is the only option, because synchronous APIs only support up to 15 queries and one-page documents. He is passionate about technology and enjoys building and experimenting in the analytics and AI/ML space.

Finance 123

Finance Enterprise APIs Healthcare 123

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). Data exploration on stock data is done using Athena.

Marketing 125

Marketing APIs Engineering Analytics 125

AWS Machine Learning

NOVEMBER 1, 2024

Tools and APIs – For example, when you need to teach Anthropic’s Claude 3 Haiku how to use your APIs well. Based on our hyperparameter tuning experiments across different use cases, the API allows a range of 4–256, with a default of 32. We focus on the task of answering questions about the table.

Best practices 93

Best practices APIs Finance Engineering 93

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 124

Engineering APIs Technology Finance 124

AWS Machine Learning

AUGUST 21, 2023

model_name = "hospital-triage-model" sagemaker_client.create_model( ExecutionRoleArn=role, ModelName=model_name, PrimaryContainer=container_def, ) print(f"Model created: {model_name}") Next, create an endpoint configuration by calling the create_endpoint_config API. Here, you supply the same model_name used in the create_model API call.

Healthcare 91

Healthcare APIs Scripts Finance 91

AWS Machine Learning

AUGUST 2, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Maintain a measured, objective, and analytical tone throughout the content, avoiding overly conversational or casual language.

Engineering 127

Engineering Scripts Metrics APIs 127

Cincom

JANUARY 30, 2025

Can easily access real-time analytics and customer insights to drive informed decisions and personalized experiences. Ensure that the software supports open APIs to allow smooth data exchange across platforms. 5- Compliance Management In regulated industries like finance and insurance, compliance is non-negotiable.

Multi-channel support 40

Multi-channel support CRM Finance APIs 40

ConvergeOne

FEBRUARY 16, 2021

Finance and Marketing functions are housed here and are located on different floors. Video analytics and monitoring would be highly beneficial for security purposes. The Meraki solution has an open and easily consumed API that allows you, the customer, to develop solutions as you see fit. How can I customize the solution?

Wireless 76

Wireless Finance APIs Engineering 76

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. He specializes in Amazon Redshift and helps customers build scalable analytic solutions.

Engineering 136

Engineering Chatbots Accountability Enterprise 136

Nicereply

JANUARY 30, 2023

If you can take a look at these things over time, especially in combination with one another, you can get what is the support equivalent to year-over-year growth —instead of finance, though, it’s what’s been growing and improving (or degrading) in your support team’s performance.

Metrics 98

Metrics Finance APIs Customer Support 98

AWS Machine Learning

SEPTEMBER 6, 2023

Perform intelligent search with Amazon Kendra Before you try searching on the Amazon Kendra console or using the API, make sure that the data source sync is complete. She has over 20 years of IT experience in software development, analytics, and architecture across multiple domains such as finance, manufacturing, and telecom.

Management 120

Management Enterprise Analytics Finance 120