JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

NOVEMBER 18, 2024

DXC builds offerings across industry verticals to deliver accelerated value to their customers. The oil and gas industry relies on discovering new drilling sites to drive growth. Moreover, there are industry-specific data formats like Log ASCII standard (LAS). One of the sectors DXC has deep expertise in is energy.

APIs 101

APIs Surveys Chatbots Construction 101

AWS Machine Learning

OCTOBER 14, 2024

Such a multimodal assistant can be useful across industries. This may be useful for later chat assistant analytics. Also, note the physical ID of the API Gateway connection, which should look something like zxpdjtklw2 , as shown in the following screenshot. It should look something like zr1b364emavn65x5lki8.

Chatbots 126

Chatbots APIs Engineering Healthcare 126

AWS Machine Learning

AUGUST 13, 2024

The healthcare industry generates and collects a significant amount of unstructured textual data, including clinical documentation such as patient information, medical history, and test results, as well as non-clinical documentation like administrative records. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 127

Healthcare APIs Consulting Consulting 127

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 113

Enterprise APIs Government Accountability 113

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 125

APIs Construction Engineering Analytics 125

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 121

Government APIs Enterprise Best practices 121

AWS Machine Learning

MAY 30, 2024

An efficient way to analyze videos will help them evaluate content against industry policies, index videos for efficient search, and perform dynamic detection and redaction tasks, such as blurring student faces in a Zoom recording. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 134

Advertising APIs Education Analytics 134

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 88

Analytics Healthcare Engineering Enterprise 88

AWS Machine Learning

NOVEMBER 12, 2024

Agmatix is an Agtech company pioneering data-driven solutions for the agriculture industry that harnesses advanced AI technologies, including generative AI, to expedite R&D processes, enhance crop yields, and advance sustainable agriculture. This post is co-written with Etzik Bega from Agmatix.

Analytics 111

Analytics APIs Engineering Technology 111

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 89

Marketing Analytics APIs Engineering 89

AWS Machine Learning

OCTOBER 24, 2024

results = model.track(frame_bgr, persist=True, conf=conf, iou=iou, show=False, tracker="bytetrack.yaml") # change detection results to Person pathing API output formats. results = model.track(frame_bgr, persist=True, conf=conf, iou=iou, show=False, tracker="bytetrack.yaml") # change detection results to Person pathing API output formats.

Scripts 96

Scripts APIs Analytics Personalization 96

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

JustCall

JANUARY 29, 2024

As a whole, JustCall is an AI-powered customer communications platform with a ton of nifty voice, SMS, analytics, collaboration , and automation features. But one of its most remarkable features is the Sales Dialer. This means great compatibility with your existing tech stack.

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Federated learning.

Analytics 91

Analytics Healthcare Engineering Government 91

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Fifth, we’ll showcase various generative AI use cases across industries.

APIs 88

APIs Enterprise Best practices Government 88

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 129

Real estate APIs Metrics Construction 129

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 108

APIs Automotive Education Engineering 108

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 134

Engineering Customer Support APIs Government 134

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 128

APIs Advertising Entertainment Metrics 128

AWS Machine Learning

AUGUST 21, 2024

This new feature enables organizations to process large volumes of data when interacting with foundation models (FMs), addressing a critical need in various industries, including call center operations. Batch job submission – Initiate and manage batch inference jobs through the Amazon Bedrock console or API.

Call Center 109

Call Center APIs Engineering Accountability 109

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images.

Advertising 127

Advertising APIs Engineering Benchmark 127

AWS Machine Learning

JUNE 24, 2022

Machine learning (ML) has rapidly evolved from being a fashionable trend emerging from academic environments and innovation departments to becoming a key means to deliver value across businesses in every industry. He has 6 years of experience with data science projects, mainly in the telco and energy industry. in Nuclear Physics.

APIs 73

APIs Engineering Accountability Metrics 73

AWS Machine Learning

NOVEMBER 10, 2023

We are witnessing a rapid increase in the adoption of large language models (LLM) that power generative AI applications across industries. Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs.

APIs 121

APIs Chatbots Analytics Personalization 121

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.

Analytics 48

Analytics CRM APIs Contact Center 48

AWS Machine Learning

OCTOBER 3, 2024

To prove the platform can handle onboarding and industrialization of ML models, Aviva picked their Remedy use case as their first project. The final decision, along with the generated data, is consolidated and transmitted back to the claims management system as a REST API response.

APIs 91

APIs Construction Engineering Accountability 91

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 127

Analytics APIs Engineering Construction 127

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

JULY 29, 2024

Salesforce Data Cloud and Einstein Model Builder Salesforce Data Cloud is a data platform that unifies your company’s data, giving every team a 360-degree view of the customer to drive automation and analytics, personalize engagement, and power trusted AI. He has previously worked in the financial services industry in New York City.

APIs 121

APIs Accountability CRM Engineering 121

AWS Machine Learning

JULY 10, 2024

Run the fine-tuning job using the Amazon Bedrock API Make sure to request access to the preview of Anthropic Claude 3 Haiku fine-tuning in Amazon Bedrock, as discussed in the prerequisites. Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account.

APIs 133

APIs Airlines Metrics Engineering 133

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 135

APIs Healthcare Scripts Enterprise 135

AWS Machine Learning

AUGUST 26, 2022

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. Document storage. Refer to our GitHub repository for the full code sample.

APIs 108

APIs Banking Accountability Analytics 108

AWS Machine Learning

OCTOBER 31, 2023

Schneider Electric is a leader in digital transformation of energy management and industrial automation. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.

Healthcare 125

Healthcare APIs Engineering Accountability 125

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 98

APIs Best practices Banking Enterprise 98