AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. Extraction phase.

Analytics 96

Analytics APIs Healthcare Big data 96

AWS Machine Learning

DECEMBER 3, 2024

Generative AI is reshaping businesses and unlocking new opportunities across various industries. We explore how you can use Amazon Bedrock Agents with generative AI and cutting-edge AWS technologies, which offer a transformative approach to supporting sales reps across this industry (and beyond). Haiku and Sonnet, Meta Llama 3.1,

Sales 108

Sales APIs Engineering Analytics 108

AWS Machine Learning

JANUARY 28, 2025

SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. It functions as a standalone HTTP server that provides various REST API endpoints for monitoring, recording, and visualizing experiment runs. We specifically focus on SageMaker with MLflow.

Management 108

Management APIs Engineering Metrics 108

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API. You can upload a call recording in Amazon S3 and start a Transcribe Call Analytics job.

Analytics 119

Analytics APIs Customer Service Entertainment 119

AWS Machine Learning

SEPTEMBER 28, 2023

In this post, we describe the enhancements to the forecasting capabilities of SageMaker Canvas and guide you on using its user interface (UI) and AutoML APIs for time-series forecasting. While the SageMaker Canvas UI offers a code-free visual interface, the APIs empower developers to interact with these features programmatically.

APIs 118

APIs Construction Finance Enterprise 118

AWS Machine Learning

MARCH 19, 2024

Industrial facilities grapple with vast volumes of unstructured data, sourced from sensors, telemetry systems, and equipment dispersed across production lines. Nevertheless, standalone FMs face limitations in handling complex industrial data with context size constraints (typically less than 200,000 tokens ), which poses challenges.

Construction 136

Construction Scripts APIs Enterprise 136

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Fifth, we’ll showcase various generative AI use cases across industries.

APIs 101

APIs Enterprise Best practices Government 101

AWS Machine Learning

FEBRUARY 10, 2025

They provide access to external data and APIs or enable specific actions and computation. Data science agent: RAG and code generation To boost productivity of data science teams, we focused on rapid comprehension of advanced knowledge, including industry-specific models from a curated knowledge base.

Chief Customer Officer 101

Chief Customer Officer Banking SaaS Engineering 101

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. The following diagram illustrates the solution architecture.

Healthcare 75

Healthcare APIs Analytics Transportation 75

AWS Machine Learning

APRIL 3, 2025

OMRON Corporation is a leading technology provider in industrial automation, healthcare, and electronic components. At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets.

Government 80

Government Analytics Engineering CRM 80

AWS Machine Learning

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 113

Chatbots Engineering Enterprise Government 113

AWS Machine Learning

NOVEMBER 3, 2022

This series focuses on a claims processing use case in the insurance industry; for more information about the fundamental concepts of the AWS IDP solution, refer to the following two-part series. Intelligent document processing with AWS AI and Analytics services in the insurance industry. Part 2: Data enrichment and insights.

APIs 100

APIs Construction Analytics Technology 100

ShepHyken

MAY 5, 2017

Forrester predicts that in 2017 “a new wave of technologies that remake industries and customer experience will begin to emerge.” Insight technologies that deliver personalization and predictive analytics. Standardized web services and APIs for federating silos of data and connecting applications ease integration.

Self service 205

Self service APIs Surveys Analytics 205

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. The integration with Amazon Bedrock is achieved through the Amazon Bedrock InvokeModel APIs.

Enterprise 85

Enterprise APIs Engineering Government 85

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 128

APIs Construction Engineering Analytics 128

AWS Machine Learning

JANUARY 7, 2025

However, the industry is seeing enough potential to consider LLMs as a valuable option. For customers operating in global industries, potentially translating to and from over 10 languages, this approach can prove to be operationally complex and costly. He helps customers in the Northeast U.S.

Engineering 110

Engineering Metrics industry standards Finance 110

TeleDirect

APRIL 25, 2025

How to Choose the Right Call Center for Your Healthcare Practice As the healthcare industry evolves to meet the demands of modern patients, outsourcing customer communication to a healthcare call center has become a practical and strategic move. Step 7: Examine Reporting and Quality Assurance Tools Ongoing transparency is essential.

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

AWS Machine Learning

MARCH 4, 2025

Your data remains in the AWS Region where the API call is processed. At the time of writing of this blog, only the AWS Well-Architected Framework, Financial Services Industry, and Analytics lenses have been provisioned. All data is encrypted in transit and at rest.

Best practices 113

Best practices Enterprise Engineering Strategic Value 113

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

MAY 30, 2024

An efficient way to analyze videos will help them evaluate content against industry policies, index videos for efficient search, and perform dynamic detection and redaction tasks, such as blurring student faces in a Zoom recording. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 129

Advertising APIs Education Analytics 129

AWS Machine Learning

APRIL 30, 2025

As generative AI revolutionizes industries, organizations are eager to harness its potential. Companies in EMEA have used AWS services to transform their operations and improve customer experience using generative AI, with their stories illustrating how a strong business case can lead to tangible results across various industry verticals.

Government 66

Government Engineering Enterprise APIs 66

AWS Machine Learning

FEBRUARY 25, 2025

Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. secrets_manager_client = boto3.client('secretsmanager')

Enterprise 96

Enterprise Engineering APIs Accountability 96

Wowdesk Blog

FEBRUARY 4, 2025

Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service. Choosing a solution with robust API support improves efficiency and enhances customer interactions.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails.

Entertainment 80

Entertainment APIs Technology Feedback 80

AWS Machine Learning

AUGUST 2, 2024

This is a guest post co-written with Vicente Cruz Mínguez, Head of Data and Advanced Analytics at Cepsa Química, and Marcos Fernández Díaz, Senior Data Scientist at Keepler. Generative artificial intelligence (AI) is rapidly emerging as a transformative force, poised to disrupt and reshape businesses of all sizes and across industries.

APIs 122

APIs Analytics Chatbots Engineering 122

CSM Magazine

APRIL 18, 2025

With its proprietary advanced analytics and straightforward integration, Protect+ delivers a multi-level risk detection system that analyzes inbound call traffic, categorizes it with risk levels and call purpose, and provides actionable insights so businesses can determine how to handle each call.

APIs 52

APIs Government Healthcare Banking 52

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 97

Marketing Analytics APIs Engineering 97

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! According to Forbes, the industry is projected to reach $77.6

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

FEBRUARY 10, 2025

AI helps businesses quickly adapt to industry changes and customer demands. However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools. This layer encapsulates the logic required to interact with the AWS AI services to manage API calls, data formatting, and error handling.

Enterprise 70

Enterprise APIs Government Healthcare 70

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Federated learning.

Analytics 99

Analytics Healthcare Engineering Government 99

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 126

Government APIs Enterprise Best practices 126

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. The explosion of data creation and utilization, paired with the increasing need for rapid decision-making, has intensified competition and unlocked opportunities within the industry.

Analytics 86

Analytics Management Accountability Engineering 86

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 129

Real estate APIs Metrics Construction 129

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

APRIL 5, 2024

Gramener’s GeoBox solution empowers users to effortlessly tap into and analyze public geospatial data through its powerful API, enabling seamless integration into existing workflows. With the SearchRasterDataCollection API, SageMaker provides a purpose-built functionality to facilitate the retrieval of satellite imagery.

APIs 132

APIs Engineering Analytics Healthcare 132