AWS Machine Learning

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Let’s dive into how the Lighthouse architecture and features support users in generating insights.

Analytics 86

Analytics Engineering APIs Customer Care 86

AWS Machine Learning

MAY 30, 2024

An efficient way to analyze videos will help them evaluate content against industry policies, index videos for efficient search, and perform dynamic detection and redaction tasks, such as blurring student faces in a Zoom recording. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 125

Advertising APIs Education Analytics 125

AWS Machine Learning

AUGUST 13, 2024

The healthcare industry generates and collects a significant amount of unstructured textual data, including clinical documentation such as patient information, medical history, and test results, as well as non-clinical documentation like administrative records. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 117

Healthcare APIs Consulting Consulting 117

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! According to Forbes, the industry is projected to reach $77.6

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. Amazon Simple Storage Service (Amazon S3) is an object storage service offering industry-leading scalability, data availability, security, and performance.

Engineering 95

Engineering APIs Sales Enterprise 95

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 108

APIs Construction Engineering Analytics 108

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 137

Banking Enterprise Contact Center APIs 137

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 96

Enterprise APIs Government Accountability 96

OrecX

MAY 17, 2022

Some vendors claim it is complicated and time consuming to export your recordings in a playable, industry standard format - which it shouldn't be! You also want the ability to collect non-audio data from CRM, ACD or agent desktop applications via a REST API, which can then be appended to audio recordings.

industry standards 121

industry standards APIs CRM Analytics 121

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 114

Real estate APIs Metrics Construction 114

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 111

Customer Experience Contact Center APIs Analytics 111

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 75

Analytics Healthcare Engineering Enterprise 75

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 113

APIs Advertising Entertainment Metrics 113

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 105

Government APIs Enterprise Best practices 105

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 121

APIs Healthcare Scripts Enterprise 121

Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. Here are some common tasks strategic partners can help you tackle: Improve your CX strategy based on real-world, industry-specific experience.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images.

Advertising 112

Advertising APIs Engineering Benchmark 112

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 75

Marketing Analytics APIs Engineering 75

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 94

APIs Automotive Education Engineering 94

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 124

Scripts APIs Engineering Construction 124

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Federated learning.

Analytics 76

Analytics Healthcare Engineering Government 76

AWS Machine Learning

OCTOBER 14, 2024

Such a multimodal assistant can be useful across industries. This may be useful for later chat assistant analytics. Also, note the physical ID of the API Gateway connection, which should look something like zxpdjtklw2 , as shown in the following screenshot. It should look something like zr1b364emavn65x5lki8.

Chatbots 109

Chatbots APIs Engineering Healthcare 109

AWS Machine Learning

NOVEMBER 10, 2023

We are witnessing a rapid increase in the adoption of large language models (LLM) that power generative AI applications across industries. Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs.

APIs 104

APIs Chatbots Analytics Personalization 104

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. The explosion of data creation and utilization, paired with the increasing need for rapid decision-making, has intensified competition and unlocked opportunities within the industry.

Analytics 65

Analytics Management Accountability Engineering 65

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

JULY 10, 2024

Run the fine-tuning job using the Amazon Bedrock API Make sure to request access to the preview of Anthropic Claude 3 Haiku fine-tuning in Amazon Bedrock, as discussed in the prerequisites. Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account.

APIs 120

APIs Airlines Metrics Engineering 120

AWS Machine Learning

AUGUST 26, 2022

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. Document storage. Refer to our GitHub repository for the full code sample.

APIs 91

APIs Banking Accountability industry standards 91

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. It’s a simple storage service that offers industry-leading durability, availability, performance, security, and virtually unlimited scalability at very low cost. Solution overview.

APIs 102

APIs Accountability Contact Center Analytics 102

AWS Machine Learning

FEBRUARY 6, 2024

By harnessing AWS generative AI, Accenture aims to transform efficiency for regulated industries like pharmaceuticals. Using the job ID and message ID returned by the previous request, the client connects to the WebSocket API and sends the job ID and message ID to the WebSocket connection. AI delivers a major leap forward.

Government 111

Government APIs industry solution Education 111

Fonolo

NOVEMBER 13, 2018

It’s a hub of ideas, inspiration, and industry connections for customer service executives. On the agenda for 2019 are the following topics: Analytics and AI; agents and automation; efficiency and effectiveness; multi-channel and omni-channel; and customer and digital experiences. An added bonus? Twitter: @tpgoebel. Roland Selmer.

Customer Service 108

Customer Service Contact Center Education Engineering 108

AWS Machine Learning

OCTOBER 31, 2023

Schneider Electric is a leader in digital transformation of energy management and industrial automation. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.

Healthcare 110

Healthcare APIs Engineering Accountability 110