AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 113

Enterprise APIs Government Accountability 113

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. The following diagram illustrates the solution architecture.

Healthcare 74

Healthcare APIs Analytics Transportation 74

AWS Machine Learning

MARCH 4, 2025

Knowledge base integration Incorporates up-to-date WAFR documentation and cloud best practices using Amazon Bedrock Knowledge Bases , providing accurate and context-aware evaluations. Your data remains in the AWS Region where the API call is processed. All data is encrypted in transit and at rest.

Best practices 97

Best practices Enterprise Engineering Strategic Value 97

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The serverless architecture provides scalability and responsiveness, and secure storage houses the studios vast asset library and knowledge base.

Entertainment 79

Entertainment APIs Technology Feedback 79

AWS Machine Learning

JANUARY 28, 2025

Similarly, maintaining detailed information about the datasets used for training and evaluation helps identify potential biases and limitations in the models knowledge base. SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process.

Management 104

Management APIs Engineering Metrics 104

AWS Machine Learning

SEPTEMBER 24, 2024

It also enables operational capabilities including automated testing, conversation analytics, monitoring and observability, and LLM hallucination prevention and detection. “We An optional CloudFormation stack to deploy a data pipeline to enable a conversation analytics dashboard. seconds or less.

Contact Center 100

Contact Center Analytics Accountability Self service 100

Global Response

MARCH 24, 2025

In this article, well explore what a call center knowledge management system (KMS) is and how it can bridge the gaps between your agents, information storage, and customer service. Read on for a blueprint for building and maintaining a successful knowledge base Key takeaways Why? What is a knowledge management system?

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

NOVEMBER 15, 2024

As Principal grew, its internal support knowledge base considerably expanded. With QnABot, companies have the flexibility to tier questions and answers based on need, from static FAQs to generating answers on the fly based on documents, webpages, indexed data, operational manuals, and more.

Chatbots 115

Chatbots Engineering Enterprise Government 115

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 96

APIs Enterprise Best practices Government 96

AWS Machine Learning

JANUARY 7, 2025

The prompt generator invokes the appropriate knowledge base according to the selected mode. The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. Choose With Document Store.

Engineering 108

Engineering Metrics industry standards Finance 108

AWS Machine Learning

JUNE 26, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to build specialized agents and AI-powered assistants that run actions based on natural language input prompts and your organization’s data. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 129

APIs Engineering Marketing Enterprise 129

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 131

Engineering Customer Support APIs Government 131

Calabrio

MARCH 31, 2025

Empowerment and enhanced knowledge for agents: Real-time support and faster access to customer interaction analysis and actionable insights equip agents to handle inquiries more effectively. Enhanced Knowledge Bases Speed Up Answers Give your agents the power of instant expertise.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

DECEMBER 6, 2023

To create AI assistants that are capable of having discussions grounded in specialized enterprise knowledge, we need to connect these powerful but generic LLMs to internal knowledge bases of documents. This is especially true for questions that require analytical reasoning across multiple documents.

Analytics 126

Analytics APIs Engineering Construction 126

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 131

Advertising APIs Education Analytics 131

AWS Machine Learning

MARCH 13, 2024

The Amazon Transcribe StartTranscriptionJob API is invoked with Toxicity Detection enabled. If the toxicity analysis returns a toxicity score exceeding a certain threshold (for example, 50%), we can use Knowledge Bases for Amazon Bedrock to evaluate the message against customized policies using LLMs.

APIs 133

APIs Engineering Advertising Management 133

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. READ MORE ABOUT CUSTOMER SERVICE KPIs > Knowledge Base. Agent Performance Report. Exporting Transcripts.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 129

Healthcare APIs Accountability Enterprise 129

AWS Machine Learning

DECEMBER 13, 2024

In this post, we demonstrate how we innovated to build a Retrieval Augmented Generation (RAG) application with agentic workflow and a knowledge base on Amazon Bedrock. We implemented the RAG pipeline in a Slack chat-based assistant to empower the Amazon Twitch ads sales team to move quickly on new sales opportunities.

Sales 97

Sales Advertising Engineering APIs 97

CSM Magazine

NOVEMBER 4, 2024

Native language call centers, chat platforms, knowledge bases, FAQs, social media channels, even online communities…are all options. Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

Netomi

SEPTEMBER 20, 2021

Knowledge-base integration. Analytics and real-time reporting. The AI responds to a range of employee questions by surfacing knowledge base content. Knowledge Base Management. Reporting/Analytics. Integrates with Zendesk Guide knowledge base. Analytics & Reporting.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval.

Chatbots 129

Chatbots Engineering APIs Technology 129

Balto

JANUARY 6, 2025

Knowledge base creation: Create FAQs and support resources to ease the load on your team and handle more customers. Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights.

Call Center 52

Call Center Coaching Surveys Contact Center 52

CSM Magazine

FEBRUARY 19, 2025

Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. These new features make QnABot more conversational and provide the ability to dynamically generate responses based on a knowledge base.

Self service 129

Self service APIs Transportation Contact Center 129

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 124

Government APIs Enterprise Best practices 124

AWS Machine Learning

JUNE 12, 2024

Solution overview In this solution, we deploy a custom web experience for Amazon Q to deliver quick, accurate, and relevant answers to your business questions on top of an enterprise knowledge base. Amazon Q uses the chat_sync API to carry out the conversation. The following diagram illustrates the solution architecture.

APIs 135

APIs Enterprise Accountability Feedback 135

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. 4) Machine Learning/AI Analytics. Algorithmic purchasing data that make product or service suggestions based on previous behavior and likely preferences.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Upstream Works

MARCH 21, 2019

Having a centralized contact center knowledge base with consistent information available for all customer interactions is key to closing that gap. Actionable Insights, Customer Journey Analytics, and Platform for Growth.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

AWS Machine Learning

JANUARY 6, 2023

The absence of relevancy or mapping from a streaming company’s catalog to large knowledge bases of movies and shows can result in a sub-par search experience for customers that query OOC content, thereby lowering the interaction time with the platform. Copy the API Gateway URL that the AWS CDK script prints out and save it. (We

Entertainment 100

Entertainment APIs Scripts Analytics 100

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

CSM Magazine

JANUARY 21, 2025

Technology Capabilities Choose a 3PL that offers robust technological solutions, such as inventory management tools, order tracking, and real-time analytics. Choosing a tech-savvy 3PL with flexible APIs and integration tools can help resolve these issues. Customization needs are complex or expensive to implement.

Transportation 52

Transportation outsourcing industry standards APIs 52

AWS Machine Learning

SEPTEMBER 12, 2024

RAG overview Retrieval-Augmented Generation (RAG) is a technique that enables the integration of external knowledge sources with FM. First, relevant content is retrieved from an external knowledge base based on the user’s query. RAG involves three main steps: retrieval, augmentation, and generation.

APIs 132

APIs Benchmark Enterprise Construction 132

Help Scout

APRIL 27, 2021

Dedicated software features like workflows , tagging , knowledge base integration , saved replies , and more give your team more time to spend helping customers and less fighting their tools. Internet based telephony has enabled many simple, fast phone support services, as well as new forms of the large call center systems.

Customer Service 105

Customer Service Self service APIs Accountability 105