CSM Magazine

NOVEMBER 4, 2024

Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization. Local cultural consultants help align content. Customer feedback channels also provide insight. Continuous IT cooperation is vital.

Customer Experience 52

Customer Experience Advertising APIs Marketing 52

AWS Machine Learning

NOVEMBER 26, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can recommend actions such as enrolling in loyalty programs, signing up for a newsletter or magazine, exploring a new category, downloading an app, and other actions that encourage conversion.

Personalization 116

Personalization Engineering APIs Consulting 116

CSM Magazine

JANUARY 3, 2025

Google Cloud Translation Google Cloud Translation offers a scalable API for automated translations, supporting over 100 languages. Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

CSM Magazine

NOVEMBER 28, 2022

API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. It offers streamlined access to CRM, virtual meetings, analytics, and more.

APIs 52

APIs CRM Analytics Accountability 52

aircall

MAY 15, 2017

Through the API , the customer was able to connect their contact database to Aircall and thus gained updated contact information for every incoming calls they answered. As their operations became more complex, they also wanted to use advanced analytics to pilot their teams and make the best organisational decisions.

Sales 88

Sales Accountability Engineering APIs 88

CSM Magazine

APRIL 12, 2023

With the AppFoundry, Genesys makes it easy for customers who are looking for an enterprise-grade solution like Calabrio ONE to select the best solution for their business starting with a connector for the full Calabrio ONE suite, or separately by product: Calabrio Workforce Management , Calabrio Quality Management and Calabrio Analytics.

APIs 52

APIs Coaching Morale Analytics 52

CSM Magazine

DECEMBER 13, 2024

Bigger companies have historically provided better customer experiences (CX) by staffing 24/7 agents and analytics teams to help them improve. You could also integrate AI with tools like APIs in existing systems so small CX teams can automate many backend tasks that previously required manual effort.

APIs 98

APIs Personalization Analytics Customer Service 98

CSM Magazine

MAY 14, 2024

By offering flexible integration options and enabling customers to leverage third-party solutions through APIs and SDKs, Avaya delivers superior outcomes while providing customers the freedom to innovate and customise their experience, building on top of what already works for them.

Healthcare 52

Healthcare Enterprise Analytics Benchmark 52

CSM Magazine

JUNE 24, 2021

Modern all-in-one solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting for comprehensive IT connectivity and customer connectedness. The Enterprise CXI add-on for Calabrio Analytics is a good example of using technology to build these connections.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

CSM Magazine

JANUARY 22, 2020

With an open, ecosystem model supported by APIs, end user customers can take a fully flexible, customizable approach to using new services that evolve with technology and business needs. This includes support for voice, email, social, mobile, web, chat bots, messaging, mobile apps, voice apps, and future platforms.

APIs 52

APIs Cloud contact Contact Center voip 52

CSM Magazine

APRIL 7, 2022

It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up.” . “That’s where Sabio Console flourishes and has been designed with flexibility and scale in mind. ” About Sabio.

Customer Experience 52

Customer Experience Transportation Virtual Agent APIs 52

CSM Magazine

APRIL 26, 2024

One efficient method involves automating data collection through the use of APIs (Application Programming Interfaces) or connections with systems, like Human Resource Information Systems (HRIS) or Customer Relationship Management (CRM) software. This eliminates data entry and decreases the likelihood of errors.

APIs 52

APIs Analytics Metrics Education 52

CSM Magazine

FEBRUARY 13, 2024

Analytics – Gain actionable insights from member data. Open APIs – Tight integration with existing systems across the mutual’s footprint. . • Skills-based matching – Route members to advisors based on expertise. • AI and automation – Bots handle common requests to boost efficiency.

Healthcare 52

Healthcare Multichannel APIs Chatbots 52

CSM Magazine

OCTOBER 3, 2023

Real-world GenAI use cases Using Generative AI can help knowledge workers and specialists carry out natural language queries without having to understand a query language or create multi-layered APIs. This can increase operational efficiencies, improve customer service and focus human resources on value-added tasks.

APIs 59

APIs Healthcare Chatbots Customer Service 59

CSM Magazine

SEPTEMBER 27, 2024

Additionally, tools like WhatsApp Business API allow businesses to meet users where they already are, blending personal convenience with professional service delivery. Personalized interactions cater to these expectations, moving away from generic exchanges by: Utilizing data analytics to tailor responses based on customer history.

Customer Service 52

Customer Service Abandon rate Chatbots APIs 52

CSM Magazine

MARCH 13, 2020

That’s why we designed our win-back and renewal chatbot to provide customers with an interface that combines conversational AI, human workflow and application protocol interface (API) capabilities, to deliver an engaging customer experience, that is immersive, without being intrusive.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

CSM Magazine

JANUARY 25, 2022

Contentful unifies content in a single hub, structures it for use in any digital channel, and integrates seamlessly with hundreds of other tools through open APIs. It enables greater speed and scale than traditional CMS solutions. For more information, visit [link]. About Verint. The Customer Engagement Company. Learn more at Verint.com.

Self service 52

Self service APIs Chatbots Engineering 52

CSM Magazine

DECEMBER 11, 2023

Features Evaluate available features for conversation management, contextual awareness, personalization abilities, analytics dashboards, version control, and more. Pre-built templates and seamless integrations also ease setup. Prioritize capabilities that directly address your priorities.

Chatbots 52

Chatbots outsourcing APIs Wait times 52

CSM Magazine

MARCH 27, 2023

For example, using the tool’s detailed analytics and insights capability the data it could glean from agent performance – hypothetically – could be used to identify areas where agents may need additional training or support, or to track the impact of new training or support initiatives over time. So, what exactly is Copilot?

Customer Service 52

Customer Service APIs Analytics Technology 52

CSM Magazine

APRIL 1, 2022

You could also employ Azure-based analytics solutions to gain insights from your data. Furthermore, it offers a variety of APIs that allow developers to build custom applications on top of the platform. Azure also provides several tools for visualizing data and generating reports. Consider the cost.

Customer Experience 52

Customer Experience Analytics Finance APIs 52

CSM Magazine

SEPTEMBER 27, 2021

A LangOps platform offers customers a single dashboard with key language analytics providing comprehensive insights for all critical business functions, augmented machine translation tools and workflows enabling collaboration and optimization, and seamless integrations and APIs that plug into existing systems to incorporate translations into different (..)

Surveys 52

Surveys APIs Marketing Enterprise 52

Hodusoft

JULY 3, 2024

HoduSoft’s HoduCC enterprise contact center software comes equipped with a wide range of features including Cloud-based collaboration, HD voice and video, Advanced Call Routing, real-time analytics, and seamless integration. Some of the pros of Nextiva include: Unlimited calling within the U.S.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

CSM Magazine

AUGUST 6, 2021

The involvement achieved in certain social networks is easy to compare through analytical tables. Freshdesk offers a high level of compatibility with customer relationship management solutions, including sales tasks or communicating with clients via its API.

Multichannel 52

Multichannel Self service APIs Sales 52

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

CSM Magazine

OCTOBER 10, 2023

You’ll want to look at the payment gateways, APIs, and integration options they offer to see if they can be tailored to your requirements. You’ll also want access to detailed analytics and reporting to get insights into transactions, customer patterns, and sales trends.

APIs 59

APIs Healthcare Banking Sales 59

CSM Magazine

JANUARY 29, 2024

Therefore, ensure the solution you select has a robust API, and check if the provider offers any integration support services. For instance, a platform with exceptional customer service or advanced analytics could potentially help you streamline operations and make better decisions, thereby saving you money in the long run.

Customer Support 52

Customer Support APIs Analytics CRM 52

CSM Magazine

FEBRUARY 2, 2022

The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. 100+ pre-built apps integrations, flexible APIs, and free-developer workspace. The link review feature updates any broken link before sending an email to subscribers. Best for in-house training.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

CSM Magazine

JANUARY 11, 2016

APIs can be hooked up and performance metrics and social data can be overlaid with CRM systems for traditional channels. Using a social customer service tool with analytics will be a big help here. Businesses need a robust strategic approach to setting up and evolving customer engagement onsocial channels.

Customer Service 40

Customer Service Contact Center Accountability Benchmark 40

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

CSM Magazine

NOVEMBER 28, 2024

Two large tools enable them to do that—the Betting and Casino APIs of NuxGame API and its AML and KYC gaming systems. NuxGame’s Betting and Casino API: A Gamer’s Dream Can you even think about having more than 13,500 games from over 130 recognized software developers on your site? The best part? It is easy to use.

APIs 52

APIs Entertainment Analytics Technology 52

CSM Magazine

DECEMBER 20, 2024

As teams look to turn their APIs into Agentforce actions, the new MuleSoft API Catalog enables builders and Salesforce Admins to view, discover, and manage APIs across Salesforce, MuleSoft, Heroku, and any external services from one central location for rapid reuse.

APIs 52

APIs Enterprise Engineering CRM 52

CSM Magazine

DECEMBER 18, 2024

NuxGames future-forward analytics and massive game library from 130+ providers help you save time while leading the iGaming pack. Check out what they have on offer and see how their casino games API can take your iGaming business to the next level. Dynamic Analytics. Heres what sets NuxGame apart: Crypto-Friendly Payments.

Entertainment 52

Entertainment Analytics APIs Customer Support 52