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How GoDaddy built Lighthouse, an interaction analytics solution to generate insights on support interactions using Amazon Bedrock

AWS Machine Learning

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Let’s dive into how the Lighthouse architecture and features support users in generating insights.

Analytics 100
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Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning

This can make it challenging to scale quality management within the contact center. To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API.

Analytics 120
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Automate emails for task management using Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and Amazon Bedrock Guardrails

AWS Machine Learning

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.

APIs 89
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Speech Analytics: Garbage in, Garbage Out

OrecX

This is the only way to ensure your speech analytics solution is adequately interpreting and transcribing both your agents and your customers. REAL TIME - Does your recording solution capture call audio in a real-time streaming manner so your transcription and analytics engine can process the call as it happens, or post-call?

Analytics 127
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Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Search for App Manager and choose App Manager. Under Available OAuth Scopes , choose Manage user data via APIs (api).

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices.

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Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. Amazon DynamoDB is a fully managed NoSQL database service that provides fast and predictable performance with seamless scalability.