AWS Machine Learning

OCTOBER 31, 2024

Amazon Q Business is a fully managed, generative AI-powered assistant designed to enhance enterprise operations. This integration empowers you to use advanced search capabilities and intelligent email management using natural language. Access to AWS Secrets Manager. On the API Library page, search for and choose Admin SDK API.

APIs 118

APIs Accountability Enterprise Engineering 118

AWS Machine Learning

MARCH 19, 2025

They use a highly optimized inference stack built with NVIDIA TensorRT-LLM and NVIDIA Triton Inference Server to serve both their search application and pplx-api, their public API service that gives developers access to their proprietary models. The results speak for themselvestheir inference stack achieves up to 3.1

Healthcare 144

Healthcare Enterprise APIs Transportation 144

AWS Machine Learning

OCTOBER 16, 2024

Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year. Amazon Transcribe is a fully managed automatic speech recognition (ASR) service that helps developers add speech-to-text capabilities to applications.

Customer Service 88

Customer Service Scripts Coaching Finance 88

AWS Machine Learning

APRIL 30, 2024

This can make it challenging to scale quality management within the contact center. To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API.

Analytics 119

Analytics Customer Service APIs Entertainment 119

Global Response

MARCH 24, 2025

In this article, well explore what a call center knowledge management system (KMS) is and how it can bridge the gaps between your agents, information storage, and customer service. As self-service systems get smarter, your agents are left to manage more complex customer issues. What is a knowledge management system?

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

APRIL 10, 2025

For instance, as a marketing manager for a video-on-demand company, you might want to send personalized email messages tailored to each individual usertaking into account their demographic information, such as gender and age, and their viewing preferences. This usually comes from analytics tools or a customer data platform (CDP).

Personalization 103

Personalization APIs Advertising Accountability 103

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 123

Engineering APIs Analytics Enterprise 123

AWS Machine Learning

DECEMBER 3, 2024

Agronomic Management: G11V76 performs well in continuous corn, drought-prone soils, high pH soils, and variable soil conditions. Scalability and integration – It allows for straightforward API integration with existing systems and has built-in support for orchestrating multiple actions. Haiku and Sonnet, Meta Llama 3.1,

Sales 108

Sales APIs Engineering Analytics 108

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Government 85

Government Analytics Engineering CRM 85

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Second, we’ll delve into Amazon Bedrock , our fully managed service for building generative AI applications.

APIs 106

APIs Enterprise Best practices Government 106

AWS Machine Learning

SEPTEMBER 28, 2023

SageMaker Canvas supports a number of use cases, including time-series forecasting used for inventory management in retail, demand planning in manufacturing, workforce and guest planning in travel and hospitality, revenue prediction in finance, and many other business-critical decisions where highly-accurate forecasts are important.

APIs 118

APIs Construction Finance Enterprise 118

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. The following diagram illustrates the solution architecture.

Healthcare 80

Healthcare APIs Analytics Transportation 80

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. Pre-built templates tailored to various use cases are included, significantly enhancing both employee and customer experiences.

Enterprise 89

Enterprise APIs Engineering Government 89

AWS Machine Learning

OCTOBER 29, 2024

Key highlights of the solution include: Decorator – Decorators are applied to functions invoking Amazon Bedrock APIs, capturing input prompt, output results, custom metadata, custom metrics, and latency related metrics. In the context of Amazon Bedrock , observability and evaluation become even more crucial.

Best practices 112

Best practices Feedback Metrics APIs 112

AWS Machine Learning

FEBRUARY 10, 2025

Portfolio assistant Designed for portfolio managers and analysts, this agent facilitates natural language inquiries about loan portfolios. They provide access to external data and APIs or enable specific actions and computation. For portfolio managers, we prioritized high-level commercial insights.

Chief Customer Officer 108

Chief Customer Officer Banking SaaS Engineering 108

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead. trillion in assets across thousands of accounts worldwide.

Analytics 93

Analytics Management Accountability Engineering 93

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 117

Construction APIs Metrics Accountability 117

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Search for App Manager and choose App Manager. Under Available OAuth Scopes , choose Manage user data via APIs (api).

Analytics 102

Analytics APIs CRM Contact Center 102

AWS Machine Learning

FEBRUARY 25, 2025

Additionally, you might need to hire and staff a large team to build, maintain, and manage such a system. Amazon Q Business is a fully managed generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

Enterprise 104

Enterprise Engineering APIs Accountability 104

AWS Machine Learning

MARCH 27, 2025

How would a skilled manager handle a very smart, but new and inexperienced employee? The manager would provide contextual background, explain the problem, explain the rules they should apply when analyzing the problem, and give some examples of what good looks like along with why it is good. Create a private JupyterLab space.

Education 110

Education Engineering APIs Enterprise 110

AWS Machine Learning

SEPTEMBER 12, 2023

This is a guest post from Scalable Capital , a leading FinTech in Europe that offers digital wealth management and a brokerage platform with a trading flat rate. Whenever new emails arrive in the CRM inbox, CRM invokes the API Gateway public endpoint, which in turn triggers the Lambda function to invoke the private SageMaker endpoint.

Management 128

Management APIs CRM Metrics 128

AWS Machine Learning

NOVEMBER 15, 2024

As a leader in financial services, Principal wanted to make sure all data and responses adhered to strict risk management and responsible AI guidelines. This allowed fine-tuned management of user access to content and systems. It empowers employees to be more creative, data-driven, efficient, prepared, and productive.

Chatbots 112

Chatbots Engineering Enterprise Government 112

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 132

Management APIs Engineering Government 132

Cincom

APRIL 15, 2025

What is Customer Experience Management (CXM)? The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

AWS Machine Learning

APRIL 24, 2025

Its a fully managed service that you can use to deploy, operate, and scale OpenSearch on AWS. OpenSearch is a distributed open-source search and analytics engine composed of a search engine and vector database. The Amazon Bedrock API replies with embeddings to the Jupyter notebook. An Amazon SageMaker notebook.

Engineering 106

Engineering APIs Enterprise Accountability 106

AWS Machine Learning

MARCH 4, 2025

Generative AI-assisted chat Offers an AI-driven chat interface for in-depth exploration of assessment results, supporting multi-turn conversations with context management. Your data remains in the AWS Region where the API call is processed. All data is encrypted in transit and at rest.

Best practices 118

Best practices Enterprise Engineering Strategic Value 118

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The main components for this application are the Slack integration, the Amazon Bedrock integration, the Retrieval Augmented Generation (RAG) implementation, user management, and logging.

Entertainment 85

Entertainment APIs Technology Feedback 85

AWS Machine Learning

FEBRUARY 29, 2024

AI’s growing influence in large organizations brings crucial challenges in managing AI platforms. These include a fully managed AI development environment with an integrated development environment (IDE), simplifying the end-to-end ML workflow.

APIs 129

APIs Transportation Construction Analytics 129

AWS Machine Learning

JANUARY 31, 2025

However, there are benefits to building an FM-based classifier using an API service such as Amazon Bedrock, such as the speed to develop the system, the ability to switch between models, rapid experimentation for prompt engineering iterations, and the extensibility into other related classification tasks.

Engineering 99

Engineering Enterprise APIs Consulting 99

AWS Machine Learning

MARCH 8, 2023

Manager Data Science at Marubeni Power International. An important vertical for MPII is asset management for renewable energy and energy storage assets, which are critical to reduce the carbon intensity of our power infrastructure. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 100

Marketing Analytics APIs Engineering 100

AWS Machine Learning

MAY 30, 2024

Educational tech companies manage large inventories of training videos. The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. This interface offers CRUD (create, read, update, delete) features for video task extraction management.

Advertising 128

Advertising APIs Education Analytics 128

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. CBRE is unlocking the potential of artificial intelligence (AI) to realize value across the entire commercial real estate lifecycle—from guiding investment decisions to managing buildings.

Real estate 128

Real estate APIs Metrics Construction 128

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 128

APIs Construction Engineering Analytics 128

CCNG

MAY 30, 2024

Workforce management (WFM) can feel like a whirlwind of constant change. Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. And that’s if you even know where to start!

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. They need to be empowered and engaged to deliver results.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

SEPTEMBER 6, 2023

Adobe Experience Manager (AEM) is a content management system that’s used for creating website or mobile app content. Many organizations use Adobe Experience Manager (On-Premise) or Adobe Experience Manager (Cloud Service) as their content management platform. Under Adobe Experience Manager , choose Add connector.

Management 125

Management Enterprise Analytics Finance 125

TeleDirect

APRIL 16, 2025

The best medical call center services offer real-time appointment scheduling that integrates seamlessly with your practice management software. Reporting and Performance Analytics Insight into call volume, response times, patient satisfaction, and issue resolution is essential for optimizing your service.

Call Center 62

Call Center Healthcare Call flow Scripts 62