AWS Machine Learning

FEBRUARY 29, 2024

AI’s growing influence in large organizations brings crucial challenges in managing AI platforms. These include a fully managed AI development environment with an integrated development environment (IDE), simplifying the end-to-end ML workflow.

APIs 108

APIs Construction Transportation Analytics 108

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Search for App Manager and choose App Manager. Under Available OAuth Scopes , choose Manage user data via APIs (api).

Analytics 75

Analytics APIs CRM Contact Center 75

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. CBRE is unlocking the potential of artificial intelligence (AI) to realize value across the entire commercial real estate lifecycle—from guiding investment decisions to managing buildings.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices.

Enterprise 96

Enterprise APIs Government Accountability 96

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead. trillion in assets across thousands of accounts worldwide.

Analytics 65

Analytics Management Accountability Engineering 65

AWS Machine Learning

AUGUST 13, 2024

This unstructured data can impact the efficiency and productivity of clinical services, because it’s often found in various paper-based forms that can be difficult to manage and process. Streamlining the handling of this information is crucial for healthcare providers to improve patient care and optimize their operations.

Healthcare 117

Healthcare APIs Consulting Consulting 117

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. Amazon DynamoDB is a fully managed NoSQL database service that provides fast and predictable performance with seamless scalability.

Engineering 95

Engineering APIs Sales Enterprise 95

OrecX

JULY 29, 2021

Integrate 3rd party data sources (CRM,, analytics, etc.) with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer.

APIs 127

APIs Analytics CRM Sales 127

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 108

APIs Construction Engineering Analytics 108

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 99

APIs Construction Analytics Enterprise 99

AWS Machine Learning

SEPTEMBER 6, 2023

Adobe Experience Manager (AEM) is a content management system that’s used for creating website or mobile app content. Many organizations use Adobe Experience Manager (On-Premise) or Adobe Experience Manager (Cloud Service) as their content management platform. Under Adobe Experience Manager , choose Add connector.

Management 106

Management Enterprise Analytics Finance 106

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). You have the option to override it to use either hybrid or semantic search in the API. The scores help determine which chunks best match the response of the query.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks.

APIs 121

APIs Healthcare Scripts Enterprise 121

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 114

Healthcare APIs Accountability Enterprise 114

Cisco - Contact Center

DECEMBER 17, 2020

End-to-End Customer Experience Management. With the new Webex Contact Center, we’ve integrated Webex Experience Management post-call surveys which can be sent to customers via text, email, or IVR so you can get immediate feedback about their experience. Intuitive Agent Experiences and Super-Agent Intelligence.

Customer Experience 111

Customer Experience Contact Center APIs Analytics 111

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

OCTOBER 2, 2024

Managing bias, intellectual property, prompt safety, and data integrity are critical considerations when deploying generative AI solutions at scale. Amazon Bedrock is compatible with robust observability features to monitor and manage ML models and applications. In this post, we discuss how to address these challenges holistically.

Government 105

Government APIs Enterprise Best practices 105

AWS Machine Learning

MARCH 10, 2023

The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. An example use case is claims processing.

APIs 117

APIs Banking Accountability Analytics 117

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. and take-exam.

Education 119

Education APIs Engineering Banking 119

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 99

Engineering Management APIs Healthcare 99

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

MARCH 15, 2023

Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools. The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. No change to the legacy code is required.

Scripts 124

Scripts APIs Engineering Construction 124

AWS Machine Learning

MARCH 8, 2023

Manager Data Science at Marubeni Power International. An important vertical for MPII is asset management for renewable energy and energy storage assets, which are critical to reduce the carbon intensity of our power infrastructure. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 75

Marketing Analytics APIs Engineering 75

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 124

Engineering Customer Support APIs Government 124

ProProfs Blog

JUNE 26, 2020

Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. The agent console lets you access settings and manage tickets. Application Program Interface (API). The function of the API enables apps to communicate with each other.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon. With fully managed agents, you don’t have to worry about provisioning or managing infrastructure. The following diagram depicts the agent structure.

APIs 94

APIs Customer Service Construction Analytics 94

Talkdesk

SEPTEMBER 4, 2020

Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. About the Authors Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice.

APIs 87

APIs Engineering Accountability Big data 87

AWS Machine Learning

MAY 7, 2024

This post is co-written with Tim Camara, Senior Product Manager at Veritone. Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Veritone is an artificial intelligence (AI) company based in Irvine, California.

APIs 113

APIs Advertising Entertainment Metrics 113

AWS Machine Learning

SEPTEMBER 25, 2023

It made it easy to deploy and manage a pre-trained instance of Flan, offering us a solid foundation for our application. Further, by allowing us to offload the heavy task of querying the Flan model to a managed service, we were able to keep our application lightweight and swift, enhancing user experience across various devices.

APIs 94

APIs Automotive Education Engineering 94

AWS Machine Learning

JUNE 26, 2024

The solution combines Amazon Textract , a fully managed ML service to effortlessly extract text, handwriting, and data from scanned documents, and AWS Serverless technologies , a suite of fully managed event-driven services for running code, managing data, and integrating applications, all without managing servers.

Marketing 95

Marketing APIs Banking Entertainment 95

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. After the chosen model is ready to be moved into production, the model is deployed (step vi) using the team’s own in-house Model Lifecycle Manager tool.

Advertising 112

Advertising APIs Engineering Benchmark 112

AWS Machine Learning

JULY 10, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) along with a broad set of capabilities to build generative artificial intelligence (AI) applications, simplifying development with security, privacy, and responsible AI.

APIs 120

APIs Airlines Metrics Engineering 120

AWS Machine Learning

DECEMBER 29, 2022

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. There is no need to set up and manage clusters.

APIs 111

APIs Engineering Analytics Scripts 111

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. AWS Identity and Access Management (IAM) permissions to: Create S3 buckets as well as read and write bucket data. For this post, select Service-managed S3 bucket.

APIs 102

APIs Accountability Contact Center Analytics 102

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

JANUARY 13, 2023

Because they are in a highly regulated domain, HCLS partners and customers seek privacy-preserving mechanisms to manage and analyze large-scale, distributed, and sensitive data. Therefore, it brings analytics to data, rather than moving data to analytics. For a detailed description of the FedML library, refer to FedML.

Analytics 76

Analytics Healthcare Engineering Government 76