AWS Machine Learning

APRIL 30, 2024

This can make it challenging to scale quality management within the contact center. To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API.

Analytics 118

Analytics APIs Customer Service Entertainment 118

OrecX

JANUARY 5, 2021

This is the only way to ensure your speech analytics solution is adequately interpreting and transcribing both your agents and your customers. REAL TIME - Does your recording solution capture call audio in a real-time streaming manner so your transcription and analytics engine can process the call as it happens, or post-call?

Analytics 127

Analytics APIs CRM Engineering 127

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 119

Engineering APIs Analytics Enterprise 119

AWS Machine Learning

OCTOBER 29, 2024

Key highlights of the solution include: Decorator – Decorators are applied to functions invoking Amazon Bedrock APIs, capturing input prompt, output results, custom metadata, custom metrics, and latency related metrics. In the context of Amazon Bedrock , observability and evaluation become even more crucial.

Best practices 110

Best practices Feedback Metrics APIs 110

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 116

Construction APIs Metrics Accountability 116

AWS Machine Learning

MARCH 27, 2025

How would a skilled manager handle a very smart, but new and inexperienced employee? The manager would provide contextual background, explain the problem, explain the rules they should apply when analyzing the problem, and give some examples of what good looks like along with why it is good. Create a private JupyterLab space.

Education 96

Education Engineering APIs Enterprise 96

AWS Machine Learning

NOVEMBER 15, 2024

As a leader in financial services, Principal wanted to make sure all data and responses adhered to strict risk management and responsible AI guidelines. This allowed fine-tuned management of user access to content and systems. It empowers employees to be more creative, data-driven, efficient, prepared, and productive.

Chatbots 114

Chatbots Engineering Enterprise Government 114

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 93

Analytics APIs Healthcare Big data 93

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Search for App Manager and choose App Manager. Under Available OAuth Scopes , choose Manage user data via APIs (api).

Analytics 94

Analytics APIs CRM Contact Center 94

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 132

Management APIs Engineering Government 132

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. They need to be empowered and engaged to deliver results.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

FEBRUARY 25, 2025

Additionally, you might need to hire and staff a large team to build, maintain, and manage such a system. Amazon Q Business is a fully managed generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

Enterprise 92

Enterprise Engineering APIs Accountability 92

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead. trillion in assets across thousands of accounts worldwide.

Analytics 80

Analytics Management Accountability Engineering 80

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. Think about it — consumers already manage all of their communication through one device. Omnichannel enables businesses to manage all types of customer experiences through one place, too. Software updates are automatic and transparent.

Self service 202

Self service APIs Surveys Analytics 202

AWS Machine Learning

MARCH 4, 2025

Generative AI-assisted chat Offers an AI-driven chat interface for in-depth exploration of assessment results, supporting multi-turn conversations with context management. Your data remains in the AWS Region where the API call is processed. All data is encrypted in transit and at rest.

Best practices 96

Best practices Enterprise Engineering Strategic Value 96

AWS Machine Learning

MAY 30, 2024

Educational tech companies manage large inventories of training videos. The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. This interface offers CRUD (create, read, update, delete) features for video task extraction management.

Advertising 130

Advertising APIs Education Analytics 130

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. CBRE is unlocking the potential of artificial intelligence (AI) to realize value across the entire commercial real estate lifecycle—from guiding investment decisions to managing buildings.

Real estate 129

Real estate APIs Metrics Construction 129

CCNG

MAY 30, 2024

Workforce management (WFM) can feel like a whirlwind of constant change. Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. And that’s if you even know where to start!

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint.

APIs 126

APIs Construction Engineering Analytics 126

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The main components for this application are the Slack integration, the Amazon Bedrock integration, the Retrieval Augmented Generation (RAG) implementation, user management, and logging.

Entertainment 78

Entertainment APIs Technology Feedback 78

AWS Machine Learning

AUGUST 13, 2024

This unstructured data can impact the efficiency and productivity of clinical services, because it’s often found in various paper-based forms that can be difficult to manage and process. Streamlining the handling of this information is crucial for healthcare providers to improve patient care and optimize their operations.

Healthcare 130

Healthcare APIs Consulting Consulting 130

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 94

Analytics Healthcare Engineering Enterprise 94

AWS Machine Learning

SEPTEMBER 6, 2023

Adobe Experience Manager (AEM) is a content management system that’s used for creating website or mobile app content. Many organizations use Adobe Experience Manager (On-Premise) or Adobe Experience Manager (Cloud Service) as their content management platform. Under Adobe Experience Manager , choose Add connector.

Management 123

Management Enterprise Analytics Finance 123

AWS Machine Learning

SEPTEMBER 27, 2022

Today, we’re excited to announce self-service quota management support for Amazon Textract via the AWS Service Quotas console, and higher default service quotas in select AWS Regions. With this launch, we’re improving Amazon Textract support for service quotas by enabling you to self-manage your service quotas via the Service Quotas console.

Self service 91

Self service APIs Management Accountability 91

AWS Machine Learning

MARCH 8, 2023

Manager Data Science at Marubeni Power International. An important vertical for MPII is asset management for renewable energy and energy storage assets, which are critical to reduce the carbon intensity of our power infrastructure. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 94

Marketing Analytics APIs Engineering 94

AWS Machine Learning

OCTOBER 2, 2024

Managing bias, intellectual property, prompt safety, and data integrity are critical considerations when deploying generative AI solutions at scale. Amazon Bedrock is compatible with robust observability features to monitor and manage ML models and applications. In this post, we discuss how to address these challenges holistically.

Government 123

Government APIs Enterprise Best practices 123

AWS Machine Learning

MARCH 10, 2023

The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. An example use case is claims processing.

APIs 136

APIs Banking Accountability Analytics 136

AWS Machine Learning

JANUARY 31, 2025

However, there are benefits to building an FM-based classifier using an API service such as Amazon Bedrock, such as the speed to develop the system, the ability to switch between models, rapid experimentation for prompt engineering iterations, and the extensibility into other related classification tasks.

Engineering 87

Engineering Enterprise APIs Consulting 87

AWS Machine Learning

JULY 29, 2022

Each onboarded user in Studio has their own dedicated set of resources, such as compute instances, a home directory on an Amazon Elastic File System (Amazon EFS) volume, and a dedicated AWS Identity and Access Management (IAM) execution role. Organizations manage their users in AWS SSO instead of the SageMaker domain.

Management 93

Management APIs Accountability Construction 93

AWS Machine Learning

FEBRUARY 10, 2025

This strategic move addresses key challenges such as managing vast amounts of unstructured data, adhering to regulatory compliance, and automating repetitive tasks to boost productivity. However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools.

Enterprise 69

Enterprise APIs Government Healthcare 69

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 128

Healthcare APIs Accountability Enterprise 128

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway. and take-exam.

Education 137

Education APIs Engineering Banking 137

Wowdesk Blog

FEBRUARY 4, 2025

Understanding Customer Support Software Customer support software is a digital solution that helps businesses manage customer inquiries, automate support processes, and improve communication. Analytics & Reporting : Provides insights into customer interactions. Automation & AI : Reduces manual workload and speeds up responses.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 117

APIs Construction Analytics Enterprise 117

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. Sometimes, CX platforms are also referred to as CX management (CXM) software , platforms, or solutions. A contact center platform will help manage and enable direct customer communications across channels.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon. With fully managed agents, you don’t have to worry about provisioning or managing infrastructure. The following diagram depicts the agent structure.

APIs 112

APIs Customer Service Construction Analytics 112

AWS Machine Learning

MARCH 15, 2023

Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools. The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. No change to the legacy code is required.

Scripts 141

Scripts APIs Engineering Construction 141