Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics
AWS Machine Learning
APRIL 30, 2024
This can make it challenging to scale quality management within the contact center. To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. Simply turn the feature on from the Amazon Transcribe console or using the start_call_analytics_job API.
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