AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 129

Advertising APIs Education Analytics 129

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 96

Analytics Engineering Metrics APIs 96

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

CSM Magazine

FEBRUARY 19, 2025

Here, we’ll walk you through the features to prioritize, the benefits for businesses and customers alike, and how it fuels growth in a competitive global market. Check for features such as: API or native integration with your help desk or CRM. Simple onboarding processes for your team. Supporting larger teams as your staff grows.

Customer Service 52

Customer Service CRM APIs SaaS 52

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead.

Analytics 91

Analytics Management Accountability Engineering 91

OrecX

JULY 29, 2021

Integrate 3rd party data sources (CRM,, analytics, etc.) with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer.

APIs 127

APIs Analytics CRM Sales 127

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 129

Real estate APIs Metrics Construction 129

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 120

APIs Automotive Education Engineering 120

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images.

Advertising 132

Advertising APIs Engineering Benchmark 132

Wowdesk Blog

FEBRUARY 4, 2025

Analytics & Reporting : Provides insights into customer interactions. Today, omnichannel support, machine learning, and predictive analytics are transforming customer service. Choosing a solution with robust API support improves efficiency and enhances customer interactions.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

OCTOBER 31, 2023

The linking decision is based on the most recent information available publicly on the Internet or in the media, and might be affected by recent acquisitions, market news or divisional re-structuring. An example of account linking would be to identify the relationship between Amazon and its subsidiary, Whole Foods Market [ source ].

Healthcare 131

Healthcare APIs Engineering Accountability 131

CSM Magazine

NOVEMBER 4, 2024

Today, in this globalized world, businesses of any size want to expand their reach and exploit new markets beyond borders. Being able to communicate well with customers in your customers’ mother tongues is a very important element of success in chances of entering and competing successfully in an international market.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

FEBRUARY 10, 2025

Adapting to rapidly changing market conditions: In a fast-paced business environment, organizations need to be agile and responsive. However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools.

Enterprise 74

Enterprise APIs Government Healthcare 74

AWS Machine Learning

JUNE 26, 2024

This post is a follow-up to Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets. This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 135

APIs Engineering Marketing Enterprise 135

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 136

APIs Advertising Entertainment Metrics 136

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 137

APIs Engineering Analytics Scripts 137

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 129

Engineering Customer Support APIs Government 129

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

NOVEMBER 24, 2023

Manual translation and adaptation of product descriptions for each market consumes time and resources. Moreover, Amazon Bedrock offers access to foundation models from Amazon and leading AI startups through an intuitive API, making the entire process seamless and efficient.

APIs 117

APIs Technology Healthcare Sales 117

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. This data is then ingested via the PutEvents API, which incrementally updates your interactions dataset. CreateDatasetImportJob. DescribeDatasetImportJob. ListDatasetImportJob.

Personalization 98

Personalization APIs Enterprise Engineering 98

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

JULY 10, 2024

According to Anthropic, Claude 3 Haiku is the fastest and most cost-effective model on the market for its intelligence category. Run the fine-tuning job using the Amazon Bedrock API Make sure to request access to the preview of Anthropic Claude 3 Haiku fine-tuning in Amazon Bedrock, as discussed in the prerequisites.

APIs 131

APIs Airlines Metrics Engineering 131

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 99

APIs Finance Engineering Analytics 99

AWS Machine Learning

OCTOBER 2, 2024

The steps of the process are as follows: When a user accesses the Amazon Q Business web experience or a custom client that integrates with the Amazon Q Business API, they must be authenticated. If the Amazon Q Business application is configured with IAM Identity Center, the AssumeRole API is called passing the IAM Identity Center token.

Personalization 121

Personalization APIs Enterprise Entertainment 121

AWS Machine Learning

JUNE 7, 2023

Amazon Textract has a Tables feature within the AnalyzeDocument API that offers the ability to automatically extract tabular structures from any document. We walk through how to use these improvements through code examples to use the API and process the response with the Amazon Textract Textractor library.

APIs 96

APIs Real estate Government Marketing 96

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM APIs 52

AWS Machine Learning

DECEMBER 6, 2023

headquartered in Toronto, with offices in New York and London, is a leading capital markets access platform that is transforming how issuers, investors, and sellers efficiently connect, communicate, and engage with each other. Financial markets is a regulated industry with high stakes involved. Use case overview Q4 Inc.,

Chatbots 126

Chatbots APIs Engineering CRM 126

ProProfs Blog

NOVEMBER 15, 2021

It is one of the leading survey software used across marketing, HR, customer success, education, and various other industries. . However, with numerous alternatives to Typeform available in the market, finding the right survey tool remains a nightmare for most businesses. Advanced reporting and analytics. We’ve got your back.

Surveys 148

Surveys Analytics Enterprise Feedback 148

VirtualPBX

AUGUST 3, 2023

Whether you’re running a marketing campaign, managing customer support, or organizing events, a Text Blast Service streamlines communication and engagement with your contacts. TextMagic: Pros: Affordable pricing, international reach, and versatile APIs for integration.

APIs 98

APIs Customer Support Analytics Marketing 98

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business enables users in various roles, such as marketing managers, project managers, and sales representatives, to have tailored conversations, solve business problems, generate content, take action, and more, through a web interface. On the API tokens page, choose Create API token. Choose Create.

APIs 117

APIs Enterprise Accountability Management 117

DMG Consulting

JANUARY 1, 2024

WEM is becoming an open enterprise-grade platform of interoperable applications built with microservices and application programming interfaces (APIs). This is where the newly reimagined WEM platform comes in. Underlying the applications are several foundational layers that the components will plug into.

Consulting 59

Consulting Consulting Enterprise Marketing 59