AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 You can also add data incrementally by importing records using the Amazon Personalize console or API. No ML expertise is required.

Personalization 129

Personalization Accountability Entertainment Construction 129

AWS Machine Learning

DECEMBER 3, 2024

Additionally, Cropwise AI enables personalized recommendations at scale, tailoring seed choices to align with local conditions and specific farm needs, creating a more precise and accessible selection process. It facilitates real-time data synchronization and updates by using GraphQL APIs, providing seamless and responsive user experiences.

Sales 110

Sales APIs Engineering Analytics 110

AWS Machine Learning

JANUARY 6, 2023

The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Solution architecture. Having a well-designed recommendation system is key to getting quality recommendations that are customized to each user’s requirements.

Personalization 98

Personalization APIs Engineering Enterprise 98

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics.

APIs 109

APIs Enterprise Best practices Government 109

AWS Machine Learning

AUGUST 17, 2022

We are excited to announce that Amazon Personalize now supports incremental bulk dataset imports; a new option for updating your data and improving the quality of your recommendations. Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time.

Personalization 98

Personalization APIs Enterprise Engineering 98

Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 98

Analytics APIs Healthcare Big data 98

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there. Choose Save.

Analytics 104

Analytics APIs CRM Contact Center 104

AWS Machine Learning

AUGUST 15, 2022

Today, we are excited to announce Promotions feature in Amazon Personalize that allows you to explicitly recommend specific items to your users based on rules that align with your business goals. You can use promotions in domain dataset groups and custom dataset groups ( User-Personalization and Similar-Items recipes).

Personalization 98

Personalization APIs Entertainment Marketing 98

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. So why isn’t efficient and personalized customer experience the norm? Standardized web services and APIs for federating silos of data and connecting applications ease integration. Such personalization saves time and increases loyalty.

Self service 206

Self service APIs Surveys Analytics 206

AWS Machine Learning

SEPTEMBER 18, 2024

Personalization has become a cornerstone of delivering tangible benefits to businesses and their customers. We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service.

Personalization 130

Personalization Construction Consulting Consulting 130

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. All your data is encrypted to be private and secure.

Personalization 117

Personalization Engineering APIs Consulting 117

AWS Machine Learning

APRIL 24, 2025

According to a McKinsey study , 78% of consumers are more likely to make repeat purchases from companies that provide personalized experiences. OpenSearch is a distributed open-source search and analytics engine composed of a search engine and vector database. The Amazon Bedrock API replies with embeddings to the Jupyter notebook.

Engineering 109

Engineering APIs Enterprise Accountability 109

Cincom

JANUARY 30, 2025

78% of customers expect more personalization in interactions than ever before. As we look forward to 2025 and beyond, the expectation for a hyper-personalized and seamless experience will only intensify: consequently, now is the time for you to focus on what matters the most customer experience. What are Customer Engagement Platforms?

Personalization 40

Personalization CRM Analytics Chatbots 40

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 117

Engineering Management APIs Healthcare 117

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 97

Analytics Engineering Metrics APIs 97

AWS Machine Learning

SEPTEMBER 9, 2022

Amp uses machine learning (ML) to provide personalized recommendations for live and upcoming Amp shows on the app’s home page. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Solution overview. Measuring the outcome.

Personalization 98

Personalization APIs Metrics Engineering 98

CSM Magazine

FEBRUARY 19, 2025

Mental health measurements and personal tales must be protected from unwanted access. Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Protecting Sensitive Data. Erosion of User Trust.

APIs 52

APIs Healthcare Gamification Consulting 52

Wowdesk Blog

FEBRUARY 4, 2025

This software helps automate tasks, centralize data, and optimize communication, allowing businesses to resolve issues faster, personalize customer interactions, and reduce costs. Real-Life Example: Zappos, an online retailer, uses customer support software to provide 24/7 personalized assistance. What is Customer Support Software?

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Calabrio

MARCH 4, 2025

This proliferation has fundamentally reshaped how we interact, not just in our personal lives, but also in the world of business and service. This allows for faster, more personalized, and more effective support. Customers appreciate the convenience of choosing their preferred channel and the consistency of personalized service.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

NOVEMBER 10, 2023

This includes handling customers’ personally identifiable information (PII) data properly. Unsafe prompts can explicitly or implicitly express malicious intent, such as requesting personal or private information and generating offensive, discriminatory, or illegal content.

APIs 130

APIs Chatbots Analytics Personalization 130

TeleDirect

APRIL 25, 2025

Ask about: Compatibility with your EHR Secure API integration or SFTP data exchange Real-time appointment syncing and status updates Step 6: Review Call Center Staff Training and Specialization Healthcare calls require knowledgeable and empathetic agents.

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

Calabrio

FEBRUARY 25, 2025

Explore the must-have features of a CX platform, from interaction recording to AI-driven analytics. A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 104

Analytics Healthcare Engineering Government 104

AWS Machine Learning

APRIL 30, 2025

Booking.com , one of the worlds leading digital travel services, is using AWS to power emerging generative AI technology at scale, creating personalized customer experiences while achieving greater scalability and efficiency in its operations. This allowed them to quickly move their API-based backend services to a cloud-native environment.

Government 71

Government Engineering Enterprise APIs 71

AWS Machine Learning

MARCH 1, 2024

Personalized search – Web-scale search over heterogeneous content benefits from a hybrid approach. Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results.

APIs 139

APIs Finance Chatbots Enterprise 139

AWS Machine Learning

MAY 15, 2024

Students can take personalized quizzes and get immediate feedback on their performance. The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). The JSON file is returned to API Gateway.

Education 143

Education APIs Engineering Banking 143

AWS Machine Learning

SEPTEMBER 12, 2024

Generative AI technology, such as conversational AI assistants, can potentially solve this problem by allowing members to ask questions in their own words and receive accurate, personalized responses. After a successful authentication, a REST API hosted on API Gateway is invoked.

Healthcare 130

Healthcare APIs Accountability Enterprise 130

AWS Machine Learning

FEBRUARY 10, 2025

Help protect data privacy and compliance: With increasing regulatory requirements around data privacy and protection, organizations must safeguard sensitive information, such as personally identifiable information (PII). However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools.

Enterprise 78

Enterprise APIs Government Healthcare 78

AWS Machine Learning

NOVEMBER 1, 2023

Today, personally identifiable information (PII) is everywhere. PII is sensitive in nature and includes various types of personal data, such as name, contact information, identification numbers, financial information, medical information, biometric data, date of birth, and so on.

APIs 123

APIs Government Engineering Telecommunications 123

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 138

APIs Advertising Entertainment Metrics 138

AWS Machine Learning

SEPTEMBER 18, 2024

The ZMP analyzes billions of structured and unstructured data points to predict consumer intent by using sophisticated artificial intelligence (AI) to personalize experiences at scale. From our experience, artifact server has some limitations, such as limits on artifact size (because of sending it using REST API).

APIs 123

APIs Engineering Analytics Marketing 123

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 131

Engineering Customer Support APIs Government 131

Pointillist

FEBRUARY 19, 2018

This will result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, so that they feel more natural to customers. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data Unification. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 131

Government APIs Enterprise Best practices 131

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers a new generative AI-powered summarization capability (in preview) that automates post-call summarization to improve contact center agent and manager productivity. Carbyne is a software company that develops cloud-based, mission-critical contact center solutions for emergency call responders.

Self service 123

Self service Analytics Entertainment Contact Center 123

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior.

Best practices 40

Best practices Sales CRM Finance 40