Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. Many companies are approaching Gen AI cautiously, embarking on use cases that are employee-facing or employee-vetted, rather than presenting generated content directly to customers. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Hear from Availity on how 1.5

APIs 82

APIs Enterprise Best practices Government 82

AWS Machine Learning

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 113

Chatbots Engineering Enterprise Government 113

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education 94

Education Engineering APIs Enterprise 94

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 118

Healthcare APIs Accountability Enterprise 118

AWS Machine Learning

MAY 30, 2024

The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Detect generic objects and labels using the Amazon Rekognition label detection API.

Advertising 127

Advertising APIs Education Analytics 127

CSM Magazine

FEBRUARY 19, 2025

Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

JANUARY 7, 2025

This blog post with accompanying code presents a solution to experiment with real-time machine translation using foundation models (FMs) available in Amazon Bedrock. Conclusion The LLM translation playground presented in this post enables you evaluate the use of LLMs for your machine translation needs.

Engineering 93

Engineering Metrics industry standards Finance 93

Global Response

MARCH 24, 2025

To build and maintain a successful knowledge base for your call center, youll want to curate high-quality content and present it in an intuitive interface. The search function uses a sophisticated algorithm to present the most relevant results, enabling faster, more informed resolutions. What is a knowledge management system?

Call Center 62

Call Center Management Abandon rate outsourcing 62

Callminer

JULY 15, 2019

This year CallMiner is presenting our first annual WebinarStock, July 23rd through 25th. This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MARCH 26, 2024

The next stage is the extraction phase, where you pass the collected invoices and receipts to the Amazon Textract AnalyzeExpense API to extract financially related relationships between text such as vendor name, invoice receipt date, order date, amount due, amount paid, and so on. It is available both as a synchronous or asynchronous API.

APIs 103

APIs Construction Analytics Enterprise 103

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Next, we present the solution architecture and process flows for machine learning (ML) model building, deployment, and inferencing. We end with lessons learned.

Advertising 116

Advertising APIs Engineering Benchmark 116

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 124

Education APIs Engineering Banking 124

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 96

APIs Automotive Education Engineering 96

AWS Machine Learning

SEPTEMBER 18, 2024

ZOE is a multi-agent LLM application that integrates with multiple data sources to provide a unified view of the customer, simplify analytics queries, and facilitate marketing campaign creation. From our experience, artifact server has some limitations, such as limits on artifact size (because of sending it using REST API).

APIs 105

APIs Engineering Analytics Marketing 105

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 114

Analytics APIs Engineering Construction 114

AWS Machine Learning

JANUARY 13, 2023

In the second post , we present the use cases and dataset to show its effectiveness in analyzing real-world healthcare datasets, such as the eICU data , which comprises a multi-center critical care database collected from over 200 hospitals. Therefore, it brings analytics to data, rather than moving data to analytics.

Analytics 80

Analytics Healthcare Engineering Government 80

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 126

Engineering Customer Support APIs Government 126

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour.

Marketing 80

Marketing Analytics APIs Engineering 80

Spearline

MAY 10, 2022

You and your team have the power to assess key components including connectivity, voice quality, DTMF transmission and CLI presentations Integrate your systems with ours, quickly and easily with our accessible API. You will receive real time alerts, reporting and analytics to immediately recognise and understand issues.

APIs 98

APIs Analytics Sales Management 98

AWS Machine Learning

APRIL 5, 2024

Gramener’s GeoBox solution empowers users to effortlessly tap into and analyze public geospatial data through its powerful API, enabling seamless integration into existing workflows. With the SearchRasterDataCollection API, SageMaker provides a purpose-built functionality to facilitate the retrieval of satellite imagery.

APIs 117

APIs Engineering Analytics Healthcare 117

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 130

Scripts APIs Engineering Construction 130

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

AUGUST 2, 2024

This is a guest post co-written with Vicente Cruz Mínguez, Head of Data and Advanced Analytics at Cepsa Química, and Marcos Fernández Díaz, Senior Data Scientist at Keepler. About the authors Vicente Cruz Mínguez is the Head of Data & Advanced Analytics at Cepsa Química.

APIs 104

APIs Analytics Chatbots Engineering 104

NICE inContact

SEPTEMBER 4, 2019

The company continues to develop innovative applications, from integrating with its proprietary reporting platform, Omegalytics, to harnessing the power of CXone APIs to broadcast SLA performance through Amazon Alexa and other devices. How Omega continues to utilize CXone APIs for innovative integrations and applications.

APIs 77

APIs Contact Center Analytics Technology 77

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. Solution overview.

APIs 116

APIs Engineering Analytics Scripts 116

AWS Machine Learning

NOVEMBER 1, 2023

But finding PII among the morass of electronic data can present challenges for an organization. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. The Logikcull applications servers are able to identify the individual instances of PII by making the DetectPiiEntities API call.

APIs 100

APIs Government Engineering Telecommunications 100

AWS Machine Learning

AUGUST 26, 2022

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. The following is a high-level overview of the steps involved: Extract UTF-8 encoded plain text from image or PDF files using the Amazon Textract DetectDocumentText API.

APIs 95

APIs Banking Accountability industry standards 95

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 114

APIs Engineering Marketing Enterprise 114

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

DECEMBER 6, 2023

In this post, we discuss a Q&A bot use case that Q4 has implemented, the challenges that numerical and structured datasets presented, and how Q4 concluded that using SQL may be a viable solution. The idea was to use the LLM to first generate a SQL statement from the user question, presented to the LLM in natural language.

Chatbots 111

Chatbots APIs Engineering CRM 111

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 68

Analytics Management Accountability Engineering 68

AWS Machine Learning

NOVEMBER 3, 2022

Intelligent document processing with AWS AI and Analytics services in the insurance industry. In Part 2 , we expand the document extraction stage and continue to document enrichment, review and verification, and extend the solution to provide analytics and visualizations for a claims fraud use case. Solution overview.

APIs 89

APIs Construction Analytics Technology 89

Hodusoft

NOVEMBER 27, 2020

They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. The system provides managers with call analytics, dashboards, and alerts. With real-time analytics and reports, management can pinpoint which agents need more training and who are performing well.

Contact Center 52

Contact Center Analytics Contact center software Benchmark 52

OrecX

JUNE 10, 2021

and to feed one's third party apps (speech analytics, voice biometrics and so on) to derive advanced customer intelligence. There is truly no time like the present to assess your current voice capture environment and determine whether OrecX is right for your business. Voice data is most useful when it can be analyzed immediately.

APIs 87

APIs Contact Center Enterprise Analytics 87

Natalie Petouhof

NOVEMBER 2, 2016

The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. Social / digital monitoring / listening and engagement solutions include listening, monitoring, analytics and intelligence, and engagement capabilities. Data management, data acquisition, export, archiving and API integration.

APIs 84

APIs Advertising Analytics CRM 84

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 88

APIs Best practices Banking Enterprise 88