AWS Machine Learning

FEBRUARY 10, 2025

However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools. This layer encapsulates the logic required to interact with the AWS AI services to manage API calls, data formatting, and error handling. Check out the Appian website to learn more about how to use the AI skills.

Enterprise 67

Enterprise APIs Government Healthcare 67

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 129

Engineering Customer Support APIs Government 129

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Implement event-driven architecture where updates in CRM (e.g.,

Best practices 40

Best practices Sales CRM Finance 40

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 115

Government APIs Enterprise Best practices 115

CSM Magazine

JANUARY 3, 2025

Google Cloud Translation Google Cloud Translation offers a scalable API for automated translations, supporting over 100 languages. Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 73

Analytics Management Accountability Engineering 73

CustomerSuccessBox

APRIL 19, 2021

Customer behavior analytics is becoming increasingly an important metric across all industries to understand, engage and retain customers. Keeping a tab on what parts are activated and what is not, can greatly impact your b2b saas customer retention. . It is just easier for them to take their business elsewhere. Basic Telemetry.

Customer retention 52

Customer retention SaaS Metrics APIs 52

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 83

APIs Banking SaaS Engineering 83

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

Fonolo

JUNE 7, 2018

It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package. As I mentioned in the intro, the analytics piece is becoming a crucial battleground in this space.

Call Center 79

Call Center Analytics APIs SaaS 79

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

3CLogic

AUGUST 18, 2020

However, all software services, upgrades, and CRM integrations become the responsibility of the SaaS provider which often means less custom development and quicker access to the latest features. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document.

Healthcare 114

Healthcare APIs Enterprise Engineering 114

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Customer Journeys, Data Integrations and Business Value.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

AUGUST 22, 2024

There are two Confluence offerings : Cloud – This is offered as a software as a service (SaaS) product. On the API tokens page, choose Create API token. Figure 7: Confluence API token creation In the Create an API token dialog box, for Label , add a name for your API token. Choose Create.

APIs 100

APIs Enterprise Accountability Management 100

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. Ultimately, SaaS products should be designed to support themselves.

B2C 0

B2C SaaS B2B Accountability 0

DMG Consulting

MARCH 8, 2019

The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% The advantages of hosted/SaaS applications in the cloud are no longer the sole value proposition for buying a CBCCI solution. billion market. ($125/seat/month

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates.

APIs 75

APIs Sales CRM Analytics 75

Comm100

SEPTEMBER 23, 2021

Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. You can make your customers feel special through controlled APIs, customer segmentation, and user metrics mapping.

Customer Service 98

Customer Service Chatbots Benchmark APIs 98

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 83

APIs Healthcare SaaS Engineering 83

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now! Reserve your seat now!

Engineering 129

Engineering Best practices APIs Government 129

Help Scout

SEPTEMBER 2, 2021

In our examples below, we’ve chosen to use a SaaS (software as a service) product that helps users build and design websites. Working with users who want to design sites using our API. HTML, CSS, JavaScript, APIs, and debugging tools (i.e., Snowplow Analytics, Technical Customer Support Engineer. . React, Angular, etc.),

Technical Support 103

Technical Support Engineering APIs Education 103

CustomerSuccessBox

JUNE 11, 2021

Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. New Customers.

Upselling 52

Upselling SaaS APIs Enterprise 52

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. Using Aircall’s open API, users can create customizable integrations. A Category Breakdown. Aircall was recently ranked the No. But our development team has taken integrations to the next level. Mobile: 14/ 20.

call center software 59

call center software Call Center First call resolution Technical Support 59

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. SaaS (software as a service) ecommerce platforms are highly recommended for companies that don’t want to deal with the IT infrastructure and coding part of having an online store. Ecommerce Platform: Hosted X Self-Hosted.

SaaS 75

SaaS Enterprise B2C Engineering 75

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . It is designed to support a huge variety of applications, including business intelligence, transaction processing, and analytics.

Finance 63

Finance APIs Enterprise SaaS 63

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 130

Telecommunications Transportation Healthcare Accountability 130

Natalie Petouhof

FEBRUARY 5, 2016

Among the latest advancements to the T elligent Community a re the new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

APIs 40

APIs Self service SaaS Analytics 40

ProProfs Blog

NOVEMBER 26, 2021

The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. This powerful tool arms you with all the essential insights via presentation-ready reports and intelligent analytics. Advanced reporting and analytics. AI analytics and reports. Easy customization.

Surveys 78

Surveys Enterprise Analytics APIs 78

aircall

MAY 3, 2021

Salesforce, a company founded for the express purpose of providing SaaS services, developed a CRM platform that enables marketing, sales, eCommerce, and support teams to work as a single unit. Before the days of SaaS, CRM users needed CTI adapter programs to use telephony system features and functions.

voip 62

voip Interactive Voice Response CRM Call Center 62

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 93

Benchmark Banking Analytics Big data 93

Fonolo

NOVEMBER 21, 2018

In September, they acquired Ytica to add analytics to the Twilio Flex contact center. Now, companies have to add analytics value on top of recording before they can justify costs above this per-minute baseline. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Shai Berger.

Call Center 57

Call Center Contact Center Chatbots Engineering 57