CSM Magazine

FEBRUARY 19, 2025

Whether youre a retail business, SaaS provider, or e-commerce company, selecting the right tools is critical to providing a seamless multilingual support experience for your customers. Check for features such as: API or native integration with your help desk or CRM. The answer lies in multilingual customer service software.

Customer Service 52

Customer Service CRM APIs SaaS 52

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 85

Analytics Management Accountability Engineering 85

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 125

Government APIs Enterprise Best practices 125

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Implement event-driven architecture where updates in CRM (e.g.,

Best practices 40

Best practices Sales CRM Finance 40

Interaction Metrics

APRIL 17, 2025

While we are not a software (Saas) company like Qualtrics, were the best alternative in that we already license Qualtrics and other software. Best For Organizations of any size that want expert-built surveys, top-tier analytics, and full access to premium platforms without paying for or managing the tools themselves.

Surveys 48

Surveys Enterprise B2B Analytics 48

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 129

Engineering Customer Support APIs Government 129

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 94

APIs Banking SaaS Engineering 94

CSM Magazine

JANUARY 3, 2025

Google Cloud Translation Google Cloud Translation offers a scalable API for automated translations, supporting over 100 languages. Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

MARCH 19, 2024

Generative language models have proven remarkably skillful at solving logical and analytical natural language processing (NLP) tasks. The service is in preview as of this writing and only available through the API. Refer to Run batch inference to access batch inference APIs via custom SDKs. split("/")[-1]}.out' decode("utf-8").strip().split("n")

APIs 132

APIs Benchmark SaaS Engineering 132

CustomerSuccessBox

APRIL 19, 2021

Customer behavior analytics is becoming increasingly an important metric across all industries to understand, engage and retain customers. Keeping a tab on what parts are activated and what is not, can greatly impact your b2b saas customer retention. . It is just easier for them to take their business elsewhere. Basic Telemetry.

Customer retention 52

Customer retention SaaS Metrics APIs 52

AWS Machine Learning

AUGUST 22, 2024

There are two Confluence offerings : Cloud – This is offered as a software as a service (SaaS) product. On the API tokens page, choose Create API token. Figure 7: Confluence API token creation In the Create an API token dialog box, for Label , add a name for your API token. Choose Create.

APIs 112

APIs Enterprise Accountability Management 112

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document.

Healthcare 120

Healthcare APIs Enterprise Engineering 120

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

Fonolo

JUNE 7, 2018

It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package. As I mentioned in the intro, the analytics piece is becoming a crucial battleground in this space.

Call Center 79

Call Center Analytics APIs SaaS 79

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

3CLogic

AUGUST 18, 2020

However, all software services, upgrades, and CRM integrations become the responsibility of the SaaS provider which often means less custom development and quicker access to the latest features. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Upstream Works

JANUARY 22, 2019

Some are to serve customers within a specific vertical, others provide agents with access to information, some help management with operations like workforce scheduling, and still others provide analytics and reports. Customer Journeys, Data Integrations and Business Value.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. Ultimately, SaaS products should be designed to support themselves.

B2C 0

B2C SaaS B2B Accountability 0

DMG Consulting

MARCH 8, 2019

The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% The advantages of hosted/SaaS applications in the cloud are no longer the sole value proposition for buying a CBCCI solution. billion market. ($125/seat/month

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now! Reserve your seat now!

Engineering 136

Engineering Best practices APIs Government 136

Comm100

SEPTEMBER 23, 2021

Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. You can make your customers feel special through controlled APIs, customer segmentation, and user metrics mapping.

Customer Service 98

Customer Service Chatbots Benchmark APIs 98

Help Scout

SEPTEMBER 2, 2021

In our examples below, we’ve chosen to use a SaaS (software as a service) product that helps users build and design websites. Working with users who want to design sites using our API. HTML, CSS, JavaScript, APIs, and debugging tools (i.e., Snowplow Analytics, Technical Customer Support Engineer. . React, Angular, etc.),

Technical Support 103

Technical Support Engineering APIs Education 103

CustomerSuccessBox

JUNE 11, 2021

Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. New Customers.

Upselling 52

Upselling SaaS APIs Enterprise 52

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. Using Aircall’s open API, users can create customizable integrations. A Category Breakdown. Aircall was recently ranked the No. But our development team has taken integrations to the next level. Mobile: 14/ 20.

call center software 59

call center software Call Center First call resolution Technical Support 59

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. SaaS (software as a service) ecommerce platforms are highly recommended for companies that don’t want to deal with the IT infrastructure and coding part of having an online store. Ecommerce Platform: Hosted X Self-Hosted.

SaaS 75

SaaS Enterprise B2C Engineering 75

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 135

Telecommunications Transportation Healthcare Accountability 135

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 105

Benchmark Banking Analytics Big data 105

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . It is designed to support a huge variety of applications, including business intelligence, transaction processing, and analytics.

Finance 63

Finance APIs Enterprise SaaS 63

Natalie Petouhof

FEBRUARY 5, 2016

Among the latest advancements to the T elligent Community a re the new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

APIs 40

APIs Self service SaaS Analytics 40

ProProfs Blog

NOVEMBER 26, 2021

The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. This powerful tool arms you with all the essential insights via presentation-ready reports and intelligent analytics. Advanced reporting and analytics. AI analytics and reports. Easy customization.

Surveys 78

Surveys Enterprise Analytics APIs 78