Remove Analytics Remove APIs Remove Scripts
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Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

AWS Machine Learning

In this post, we demonstrate how the CQ solution used Amazon Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics. The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes.

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Top 7 Features to Look for in a Medical Call Center Service

TeleDirect

Customizable Scripts and Call Flows No two practices are alike. The right medical call center will offer customizable scripting and call flow options that align with your office procedures, from intake protocols to escalation processes. This ensures your patients feel understood and respected.

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Bring legacy machine learning code into Amazon SageMaker using AWS Step Functions

AWS Machine Learning

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. SageMaker runs the legacy script inside a processing container. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language.

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How to Choose the Right Call Center for Your Healthcare Practice

TeleDirect

Ask about: Compatibility with your EHR Secure API integration or SFTP data exchange Real-time appointment syncing and status updates Step 6: Review Call Center Staff Training and Specialization Healthcare calls require knowledgeable and empathetic agents. A signed BAA is standard. A: Not necessarily.

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Derive generative AI powered insights from Alation Cloud Services using Amazon Q Business Custom Connector

AWS Machine Learning

Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. secrets_manager_client = boto3.client('secretsmanager')

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

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Few-shot prompt engineering and fine-tuning for LLMs in Amazon Bedrock

AWS Machine Learning

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.